Wesley Prudencio | Page 17

It was a great experience as always. They do a great job and keep me well informed about the state of my car. They also get me on my way quickly. and keep me well informed about the state of my car. They also get me on my way quickly. More

by shelby Verified Customer Verified Customer

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I took my car in for an oil change and to have the winter tires put on. As I left the dealership, I was greeted with a tire pressure warning. Turns out, they didn't check the tire pressures and update the tires put on. As I left the dealership, I was greeted with a tire pressure warning. Turns out, they didn't check the tire pressures and update the pressure monitor. After a week at home, I noticed a large pool of oil on my garage floor. I had to take the car back in to have the oil drain plug tightened. This took over an hour. As I left the dealership again, I noticed the oil level on the MMI showed it was barely above minimum. They didn't even top off the oil after all of this. The icing on the cake is that I now get to go home and mop up the oil on my garage floor. More

by jrodgers5 Verified Customer Verified Customer

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Staff is knowledgeable and explained things well. Service was very smooth and timing for drop off and for pick up were very good. Bryan did a great job. Service was very smooth and timing for drop off and for pick up were very good. Bryan did a great job. More

by Jazz@19892020 Verified Customer Verified Customer

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Excellent service, friendly staff, facility is always clean and neat and with nice waiting area. Really is a pleasure for me to visit Audi of Des Moines clean and neat and with nice waiting area. Really is a pleasure for me to visit Audi of Des Moines More

by lady.byler Verified Customer Verified Customer

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This is my second survey - a little annoying. My visit was fine, but when I went to pick up my car, I had a hard time finding someone so that I could pay and get my report. The woman who checked me out c was fine, but when I went to pick up my car, I had a hard time finding someone so that I could pay and get my report. The woman who checked me out could not answer questions on my report and no service engineer was available to speak with me - this was at 5:30PM, so not a weird time to be picking up a car from Service. And, as it turns out, if the dealership would invest in a color printer, I would not have had any questions on my report. More

by KATE_WHERE Verified Customer Verified Customer

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my initial problem didn't fix.I still hear the same sound what my issue is. \I don't know what else to do to get rid of that sound. what my issue is. \I don't know what else to do to get rid of that sound. More

by msamiqbal Verified Customer Verified Customer

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Always super friendly and thorough. They always wash my Always super friendly and thorough. They always wash my car before picking it up! I love the addition of the video it keeps all maintenance trans Always super friendly and thorough. They always wash my car before picking it up! I love the addition of the video it keeps all maintenance transparent. Thanks for the great service! More

by JANETKBENNETT Verified Customer Verified Customer

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Got me in and out during the scheduled appointment. I love the video overview of tires and brake condition from the service technician. The car looked great after the car wash. love the video overview of tires and brake condition from the service technician. The car looked great after the car wash. More

by chemdoc93 Verified Customer Verified Customer

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Excellent service. Disappointed that masks are not required of every employee. Courteous, timely. Washed car is nice touch. About a 90 minute wait. Recommended wiper blades. required of every employee. Courteous, timely. Washed car is nice touch. About a 90 minute wait. Recommended wiper blades. More

by MIKEPACE Verified Customer Verified Customer

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Great service. I really like the video that the tech provides to their customers. My service advisor is very professional and sets expectations on when my vehicle will be ready. provides to their customers. My service advisor is very professional and sets expectations on when my vehicle will be ready. More

by rcp07 Verified Customer Verified Customer

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