Will Gonzalez
Will Gonzalez at Shottenkirk Chrysler Dodge Jeep Ram Prosper
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Will Gonzalez | Page 2

Service Director

Shottenkirk Chrysler Dodge Jeep Ram Prosper

2550 W University Dr
Prosper, TX 75078

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4.4
125 Reviews
4.4

125 Reviews

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125 Reviews of Will Gonzalez

February 11, 2024

Dealership Rating
Employee Rating

Great! Professional keep on top of the situation and the patience to deal all the time More

by lgduque
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hunter Ingram

Feb 12, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper !

February 09, 2024

Dealership Rating
Employee Rating

Excellent service every time I visit. The dealership is always very clean. Staff is very helpful and friendly. More

by wrsorenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

February 02, 2024

Dealership Rating
Employee Rating

Everyone is always so friendly! They are always so helpful knowledgeable and get us in in a timely manner. More

by FABIOLAELIGARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Scott

Feb 06, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you so much, Fabio, for taking the time to share your feedback with us! We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

February 02, 2024

Dealership Rating
Employee Rating

Jeff Kingsley is great as are all the service advisors at this dealership. Very responsive and easy to work with and kept me in the loop throughout the process. As for the broader dealership, their parts pr More

by Southpawd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 05, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Chrysler Dodge Jeep Ram Prosper

February 02, 2024

Dealership Rating
Employee Rating

My service advisor Lacy was amazing at keeping me informed and updated. The moment I would wonder how my vehicle was coming along I would receive either a text or phone call from here. Her diligent c More

by johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lacy

Feb 05, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

johnny, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 31, 2024

Dealership Rating
Employee Rating

Good job. Friendly staff. Nice facility. Good system once the deal was completed through taken ownership. More

by nmwebb921
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Feb 01, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!

January 31, 2024

Dealership Rating
Employee Rating

Austin was great to work with. Thank you for all your help with our Jeep! More

by wamcgrath79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Scott

Feb 01, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!

January 26, 2024

Dealership Rating
Employee Rating

I went for service today and was told truck will be ready in under 2 hours. i checked around hour and 30min and was told its almost done, then checked again at 2 hours and told again they are finishing tire More

by Muhammad E
Recommend Dealer
No
Jan 28, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Muhammad, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-052 and ask for one of our managers.

January 25, 2024

Dealership Rating
Employee Rating

My service adviser Lacey is amazing. Very customer service oriented, knowledgeable. She assured me I would be taken care of. She followed up with me afterward to make sure everything was More

by thepcguy733
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 28, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

January 25, 2024

Dealership Rating
Employee Rating

Fast walk-in oil change and tire rotation. Offered a car wash but declined due to weather. Price was reasonable. More

by huynh.paul.t
Recommend Dealer
Yes
Jan 28, 2024

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

paul, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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