William Monroe
William Monroe at Fred Martin Superstore
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William Monroe | Page 2

Service Manager

Fred Martin Superstore

3195 Barber Rd
Barberton, OH 44203

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4.6
51 Reviews
4.6

51 Reviews

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51 Reviews of William Monroe

November 07, 2023

Dealership Rating
Employee Rating

Always amazing service. I will always be doing my service work here. Quick and easy every time. More

by Mrutherford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Marco, Mike Loucks , Ryan Scott, Logan Bates, Scott S

Nov 08, 2023

Fred Martin Superstore responded

We're happy to hear that our team was able to get you taken care of! Thank you for the kind words and for choosing us! We look forward to seeing you again at your next service appointment!

October 31, 2023

Dealership Rating
Employee Rating

Scott did a great job! Got me in and out. Great service. Jeep runs fine. More

by Llosregni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Marco, Mike Loucks , Scott

Nov 01, 2023

Fred Martin Superstore responded

We're happy to hear our service team could get you fixed up and back on the road! Thank you for the 5-stars and for your business! We look forward to your next service visit!

October 27, 2023

Dealership Rating
Employee Rating

I'd been having an intermittent issue with my Jeep and the dealership was able to work my vehicle in very quickly. They did a thorough inspection and quickly resolved the issue they were able to identify. More

by Jessjeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Loucks

Oct 30, 2023

Fred Martin Superstore responded

We're very happy to hear that we could get you fixed up! Thank you so much for the kind review and for choosing us. Please let us know if anything else comes up. Thanks again!

May 29, 2023

Dealership Rating
Employee Rating

Fantastic communication, vehicle was as described, wonderful team and thankful we found them. We will be back.. More

by AGS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dean Marco, Mike Loucks , Eric Breiding

May 29, 2023

Fred Martin Superstore responded

Thanks for sharing about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

May 17, 2023

Dealership Rating
Employee Rating

Everything was great,a little expensive but great work and treatment I just did I will come back for more work when needed More

by mrlucky4135@aol.com
Recommend Dealer
Yes

Other Employees Tagged: William Monroe

May 18, 2023

Fred Martin Superstore responded

Thank you for the 5-stars and for the kind words! We look forward to seeing you again!

May 15, 2023

Dealership Rating
Employee Rating

Very thorough and fast$ Nice thorough fast On time Efficient helpful gave a free car wash More

by OWENJ76@SBCGLOBAL.NET
Recommend Dealer
Yes

Other Employees Tagged: William Monroe

May 16, 2023

Fred Martin Superstore responded

We're glad we were able to help! Thank you so much for your kind words and for your business! We look forward to seeing you again at your next service appointment!

May 12, 2023

Dealership Rating
Employee Rating

It was a great experience with a knowledgeable rep that I worked with. All my issues were fixed as stated More

by Jeffrey.cadwell
Recommend Dealer
Yes

Other Employees Tagged: William Monroe

May 14, 2023

Fred Martin Superstore responded

Thanks for sharing about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

April 23, 2023

Dealership Rating
Employee Rating

Willam monroe is a rude and Unprofessional, Tried calling them texting them never responded back to me while my truck was in service. Before I continue just want to mention that their prices are ridiculous. More

by Grumpymoose59
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Amber Williams

Apr 24, 2023

Fred Martin Superstore responded

We're sorry than we were unable to come to an agreement about the cost. We feel the price we were offering was fair, but understand if you do not agree. As for the claim that we did not test drive it, the technician that worked on your vehicle did test drive the vehicle and there is a 4 mile difference on the odometer between when it was checked in with us and when it left our service center. Again, we do apologize that we could not come to an agreement. Thank you for your review.

April 13, 2023

Dealership Rating
Employee Rating

Everyone was very friendly and helpful. Bill was great! The only thing is....I had to bring by car back to service b/c of a noise coming through the floor board on the drivers side. Will More

by MELSAREM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bill King , Joseph Pekar

Apr 13, 2023

Fred Martin Superstore responded

Thank you for the kind words and for your review. We are going to forward this review over to service to see why you have not been reached out to. Thank you again.

April 02, 2023

Dealership Rating
Employee Rating

Andrew Adair was one of the best salesman that I’ve ever bought a car from.. He was very patient and explained things very well. I would definitely recommend him as a salesman to any family or friends. Than More

by REDAVON22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Adair, Taylor Skunza

Apr 03, 2023

Fred Martin Superstore responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team

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