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Xavier Ascencio
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Xavier Ascencio | Page 18
Service Manager
Advantage Toyota Valley Stream
400 W Sunrise Highway
Valley Stream, NY 11581
198 Reviews
Xavier "X" Ascencio
Read moreDealership Experience
16 yrs, 8 mos
Industry Experience
22 yrs, 10 mos
serviceLanguages Spoken
English
Spanish
Employee Video
198 Reviews
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198 Reviews of Xavier Ascencio
January 03, 2021
Advantage always handles what I need. This time around, Mr. Xavier Ascencio, Marjorie, and Femi were great in meeting exactly my needs, with authentic friendliness, in a very short amount of time. Thank yo Mr. Xavier Ascencio, Marjorie, and Femi were great in meeting exactly my needs, with authentic friendliness, in a very short amount of time. Thank you!!!! More
by RASTA.O
Verified CustomerOther Employees Tagged: Margie Bonel
Helpful 
January 03, 2021
I was very disappointed in my visit for my first service 10,000 Mile or 1 year on the Brand new Rav4 hybrid I purchased from this dealer. I also needed my annual Nys inspection and brought it to this dealer 10,000 Mile or 1 year on the Brand new Rav4 hybrid I purchased from this dealer. I also needed my annual Nys inspection and brought it to this dealer because I was promised free inspections and free car washes with every service. When I dropped off my car your advisor rep Margie Bonel Flore told me that there would be a $37 charge for Nys inspection and that I didn’t want the car wash because of possible damage to my car. I informed her what I was promised when I purchased the car and she that they were under new management. When I picked up my car she directed me to Xavier the service manager. He told me the charge was new for 2021 and that they were looking for a new car wash company. I told him that I was never informed when I booked the appointment of these changes and specifically asked about it. I would never of traveled to this dealer for service when other Toyota dealers are much closer to my home. In addition they had a hard time finding my car and key at pickup it took 4 people. I was so pleased, recommended this dealer to my friends and family and gave a glowing review of all the staff at Advantage involved in the sale of my new vehicle and expected the same from service. Unfortunately, that did not Happen. I guess I will need to look for other dealer service locations in the future. More
by FARINACCIP
Other Employees Tagged: Margie Bonel
December 30, 2020
Excellent service as usual. Service Advisor, Margie Bonel squeezed me in for a last minute appointment. Any negative issues were handled by management. Fantastic job! Bonel squeezed me in for a last minute appointment. Any negative issues were handled by management. Fantastic job! More
by CCHARM1059
Other Employees Tagged: Frantz Casimir, Margie Bonel , Excellent job by Mechanic Steve who filled in for Ozzie.
December 29, 2020
The guys at advantage toyota were great,the service manager xjavier was very friendly i would recomend this dealer,they were promt and deliver my car on time,THANK YOU manager xjavier was very friendly i would recomend this dealer,they were promt and deliver my car on time,THANK YOU More
by orianasarina
Other Employees Tagged: Travis Cobbs
December 27, 2020
I received good service for my Sienna. The waiting time was not too long and friendly customer service. I would recommend Valley Stream Toyota to others. was not too long and friendly customer service. I would recommend Valley Stream Toyota to others. More
by beacharles
Other Employees Tagged: Margie Bonel
December 23, 2020
In during the time of COVID 19 this dealership is easily available. The socially distance and keep everything cleaned. It is the only dealer we use. available. The socially distance and keep everything cleaned. It is the only dealer we use. More
by Cheryl A
Other Employees Tagged: Andy Zollinger
December 03, 2020
It was a very good experience. I didn't have to wait long which is very important. Everyone was nice and they were really fast with getting it done. which is very important. Everyone was nice and they were really fast with getting it done. More
by Lchristensen0620
Other Employees Tagged: Andy Zollinger
December 02, 2020
I was there for seven hours the end they told me a flat tire I was so upset I left without luck with my flight tires tire I was so upset I left without luck with my flight tires More
by HEZAM.N
Other Employees Tagged: Andy Zollinger
November 29, 2020
I am a regular customer since I purchased my highlander in 2017.But yesterday the service advisor William B Gardner.verbally insult me for complaining of an issue,he was not interested in helping me of whi in 2017.But yesterday the service advisor William B Gardner.verbally insult me for complaining of an issue,he was not interested in helping me of which I found it unprofessional ,arrogant and very disrespectful .he acted very personal. More
by ADJDAV
Other Employees Tagged: Andy Zollinger , Devindra James, Zach Widder, TJ Zino
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