Zac Pelz at Bill Estes Ford

Best experience we have ever had purchasing car. Easy, fair, and pay attention to details. Purchased two cars in three days. Awesome dealership. Highly Recommended!

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I spoke with Mike Parham on and off via phone and email over the weekend. Nothing serious, just asking many questions. He was very quick in his response and very presonable. On Monday, My wife and I came in to purchase a truck for commuter use, to and from work. We were looking at the newer used trucks as well as one to purchase out right. After getting an approval for the new truck, we were a little hesitant as we really didnt want a payment, especially for what we were needing the truck for. We asked to see the truck that we were considering purchasing outright, and, of course, it was completely different. Mike never compared the two, but knew we needed to make a decision...by oursevles, and gave us time to talk. After the time given, we were able to come up with the decision to go with the truck. As we were sitting there, Zac came up and advised us that he received a better interest rate/monthly payment than what we were orginally going to agree to.

After we purchased the vehicle, we met with Bill to go over the legal stuff. He was very personable, and made the time enjoyable...even though we were signing what felt like our life away, lol.

Once everything was said and done, Dustin was able to sync my phone to the truck, and explain some options that were on it that I didnt know what they were. He was very knowledgable and friendly as well.

I have been to other dealerships where you sit for hours and hours to feel like you are fighting for something you want. I thought this experience wouldnt be any different, and even took time off from work so we didnt have to take the kids with us to sit for hours. To our pleasant surprise...we were wrong. Very wrong. We were in and out in a couple of hours, and part of that time was us discussing which vehicle we wanted to go with.

I appreciate Mike, Dustin, Bill and Zac and would highly recommend them and the dealership to anyone.

Now, if the service department is as good as the sales team....i will never go anywhere else.

Thanks again...

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I had a great experience with Bill Estes Brownsburg Ford! The customer service I received from Brian was excellent. The Finance Manager, Zac, was very willing to work with us on price and did everything in his power to ensure that we were comfortable with the price we were paying. Greg made it super easy to get the paperwork done in a timely manner. Also--this deal was done on New Year's Eve and we were there right up until closing time and we NEVER felt rushed, even with the pending holiday. Wonderful experience overall! Loving my new vehicle.

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First of all, I have to shout out a BIG "THANK YOU" to all the Gentlemen involved in last nights transaction to helping us out to get me into this 2008 Ford Taurus Limited Sedan!! You all listened to what we needed & to what we could do exactly and then went out of your way to make it happen!! Actually made it to become an even better deal when everything was all said and done.. I really can't Thank you enough.. This is now car number "3" from "Shane" that we have purchased and as I told him last night we still have 2 more kids to buy for when they get their licences. WE WILL BE BACK!! Thanks again everyone and Happy Holidays from the Shafer's.

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Tony contacted me at home we talked about a couple of trucks they had on the website.So when when I went there the next day both were there and ready for test drive ,I only drove one liked it ,but I looked at the other and another truck but choose the one I test drove.I went back the next day to put an offer on it,Tony was off but he told me that in advance.So I worked with Brian to make an offer they accepted. Then Zac finished the paper work for everything. The entire staff was very friendly, Will working with Brian , him working on the offer other emloyees made several offers of drinks while I was waiting.Very good place to buy from.Brian had it ready for me to take delivery, but then I had no way to get my car home,so i waited another day called Tony for delivery that day . He had it ready when I arrived.As far as just ok on price is on me, I'm not good at negotiating, I might have been able to better dont know.

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I made an online deal. Matt Westenkirchner was great. Worked hard, got me the deal I needed, then follow it up and someone met me half way to make a deal. Saved me 10 hrs of driving. Will definitely use again.

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Very positive buying experience! Owen was friendly and patient with us throughout the buying process showing us multiple models and working with us to get the car we wanted at the price we needed. Staff took the time to go over the car we were buying and explain the features bumper to bumper very thorough! Overall just a great buying experience, the sales team was not pushy or over aggressive and I would recommend to anyone Bill Estes.

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I had an appointment set up to meet with Mike Parham on a Monday at 7pm to look at a specific vehicle. When I got there they could not find it on the lot. Two hours earlier the car had been sent to auction. Well needless to say I was disappointed. I test drove another car and well my mind was set on the other one. So after the test drive Mike got a hold of a manager (not sure which one) and he said they would get the car back. So the next day, I came back and test drove it and with in an hour or so... I drove it off the lot! Thanks so much Mike for going the extra mile!

Zac did my financing... and I truly appreciate him explaining all the little details.
Over all it was a great experience.

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Interaction with this dealership was by far the best car buying experience I have had to date (and I have bought a lot of cars)! Mike and Dustin were professional, caring, and went out of their way to get me into the truck that I wanted! Zac also went above and beyond getting me financed! Service after the sale has also been far superior to that of other dealerships I have dealt with in the past. The couple of concerns I have had with my truck, they have taken care of without a second thought! There is a reason that this dealership is number 1 in Indiana; and with service like this, they will continue that trend! I will and have recommended this dealership to both my friends and co-workers!

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The sales staff was very friendly and took the time to get to know me and found exactly what I wanted. The staff really took the time to go over the vehicle and all its features to make sure I know everything about the truck before leaving. They even paired my phone to the truck so I didn't have to and also told me that if it loses its connection to return any time and they will redo it for me if I am unable to do it. Overall it was a great experience and would recommend it to any one because they treat you like a person and not just a sale.

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