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Criswell Nissan
Germantown, MD
989 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 989 reviews
Verified Customer
August 16, 2023
Very communicative and helpful throughout my time in buying my vehicle. Comparing to other Nissan dealerships and sales reps, Edwin was upfront, made the time, and was Genuinely himself which made me th buying my vehicle. Comparing to other Nissan dealerships and sales reps, Edwin was upfront, made the time, and was Genuinely himself which made me that much more comfortable in this expensive process. More
by philemon.j.powell
July 31, 2023
Mark was professional and understanding of my 2021 Nissan Sentra and the service it needs, the services was great and wonderful, the wait was not long and he update me on future service the car will need. I Sentra and the service it needs, the services was great and wonderful, the wait was not long and he update me on future service the car will need. I been to this dealership ever since I brought my first nissan in 2018 and I never had an issue with getting service done, so I just keep going there, I just like it. More
by always a Nissan owner
July 22, 2023
Gene Lopez was very responsive and very helpful. I’m completely satisfied with the service I received. I’m completely satisfied with the service I received. More
by avamcgarvey
Employees Worked With
May 20, 2023
Edwin was very attentive to all my car buying needs. He showed me many different options that fit my payment needs while also showing me vehicles that has all the features I wanted. Edwin made the car b He showed me many different options that fit my payment needs while also showing me vehicles that has all the features I wanted. Edwin made the car buying experience seamless and painless. More
by joeslattery
Employees Worked With
May 14, 2023
Great experience with Willie and James. They respected my time, were efficient, professional, and pleasant. Looking forward to enjoying my new car! They respected my time, were efficient, professional, and pleasant. Looking forward to enjoying my new car! More
by sandwrobertson
March 31, 2023
I had a great experience purchasing my used vehicle from Criswell in Nissan. Edwin and James explain in great detail details about the vehicle and my financing options. Highly recommended. Criswell in Nissan. Edwin and James explain in great detail details about the vehicle and my financing options. Highly recommended. More
by Charlene.kaplowitz83
March 22, 2023
My husband and I had a great car buying experience here . James Cook was very helpful with finding us the best car for our growing family. We will continue to buy cars from here in the future. James Cook was very helpful with finding us the best car for our growing family. We will continue to buy cars from here in the future. More
by Asheleylee21
March 20, 2023
I had a wonderful and professional experience at the Dealership. Mr. Willie was my salesman and Mr James Cook was the financial officer. Both were very patient with me concerning my financial constraint Dealership. Mr. Willie was my salesman and Mr James Cook was the financial officer. Both were very patient with me concerning my financial constraints at and very professional. If you’re buying a car, go see both of them. More
by vcooke1129
