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Jaguar Land Rover of Chantilly
Chantilly, VA
178 Reviews
We are very proud of our brand new, state of the art facility serving Northern Virginia with impeccable customer service. Our satisfied customers hail not only from Chantilly, but our nearby neighborhoods of Centreville, Ashburn, Aldie, Fairfax, Fairfax City, Loudoun County, Haymarket, Dulles, Middleburg, Sterling, Gainesville, and Manassas. We've also established a reputation for excellent customer service in suburbs well beyond our local area; just ask from of our customers from Charlottesville, Richmond, Rockville, Bethesda, Arlington, Alexandria, Springfield, or Reston about their experience here and you'll hear glowing reviews. Our staff, trained in product knowledge, are subject matter experts in new Jaguar sales, used Jaguar sales, Jaguar service, Jaguar parts, and financing & leasing. Yet one component that leads us to hire them can never be taught: customer courtesy.
When we find your perfect vehicle, we'll make sure you're completely satisfied with your purchase arrangements. How? By informing you of all our promotional offers, low rate financing, lease specials, discount pricing, and other means to make yours a "no- hassle" deal. Plus, these are on top of all Jaguar rebates and incentives, and our everyday Rosenthal incentives. Combined, we're confident you'll find us offering one of the best deal, price, lease, and trade-ins values in the area.
We invite you to schedule your service with us too. We offer all factory Jaguar recommended services, and warranty repairs, using of course, all factory Jaguar parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 178 reviews
July 16, 2023
Ty O’hair was excellent sales manager who I had my vehicle from. I am very pleased with him. vehicle from. I am very pleased with him. More
by jayantnaran
Helpful July 13, 2023
A vehicle that is twice the price of what we had before does not now warrant twice the price for a service. Labor is the number one cost, and that isn't different regardless of the price of the car. There does not now warrant twice the price for a service. Labor is the number one cost, and that isn't different regardless of the price of the car. There isn't some kind of magical fairy dust service needed. We planned to be in and out in one Friday afternoon. Take a loaner car and go shopping. We arrived and "Nobody here can do it this afternoon. Maybe Monday." Well if that was the case, why didn't you call me in the morning and give me the heads-up? More
by XX
Employees Worked With
July 07, 2023
If you have a wife, mother, daughter or any female you care for DO NOT SEND THEM TO CHANTILLY! Those grown men do not know how to talk to women, disgusting. Absolute trash & horrible service from the GM, care for DO NOT SEND THEM TO CHANTILLY! Those grown men do not know how to talk to women, disgusting. Absolute trash & horrible service from the GM, Richard and New Service advisor Steve. Funny cause this was my first experience with steve, who assumed things he knew nothing about. I’ve had nothing but problems with my vehicle and the service dept. From previously doing work without calling me (even though I request every single time that they call before doing anything to my vehicle), then expecting me to pay for those “services” to recently belittling from the staff most importantly the GM. Richard began to talk to me as if I was a 16yr old girl whose never owned a vehicle. Insinuated that I was wanting free work and wasn’t able to pay when I question warranty on a repair from February and why the issue with my vehicle has been a continuous thing. According to service this has not been a continuous issue when I’ve had it repaired twice within 6 months. I stated I can pay but I want to know why, to no avail the belittling continued. They accused me of missing maintenance services like oil changes and fluid changes when I am not due for one. Went off about mileage which has nothing to do with repairs from Feb. He then told me to read my owners manual & to top my fluid off myself with water. That conversation went from accusing me of damaging my vehicle that I have paid for and an 800 credit score and purchased, to calling me a liar to, “we’re looking out for the longevity of your vehicle” to finally all new vehicles have this problem. That’s also a lie Mr. Richard your vehicle should not continue to have the same problem over and over again but I digress. I guess I’m just some young dumb girl Hu? All because I questioned the services & repairs. More
by cwash
June 17, 2023
This person was very impolite and I'll mannered. He made a very ignorant comment to y daughter. She almost cried and did not even apologize. This kind of behavior in sales is not acceptable and sh He made a very ignorant comment to y daughter. She almost cried and did not even apologize. This kind of behavior in sales is not acceptable and should be reprimanded for his action. He was also very rude to his associates. More
by Rose Peterson
June 09, 2023
I purchased a 2014 Range Rover Sport From Pedram. He toy vs me they went over thy ge car and everything looked great. I brought it home to get inspected it failed because all 4 tires had dry rot on He toy vs me they went over thy ge car and everything looked great. I brought it home to get inspected it failed because all 4 tires had dry rot on them. I texted him to ask if there was anyway they could help me out, he said no it passed Virginia inspection. More
by Dl4tin
Employees Worked With
June 05, 2023
Friendly,helpful to find the problem, good recommend for service needs to get done , and the service was faster than I expected service needs to get done , and the service was faster than I expected More
by Vandara.chhoun
Employees Worked With
May 20, 2023
Excellent customer service. Sale and finance done in less than 2 hours. Would recommend to anyone looking for a vehicle. Sale and finance done in less than 2 hours. Would recommend to anyone looking for a vehicle. More
by Omar C.
May 18, 2023
Had our RangeRover HSE in for minor damage to front wheel. First go around charged us $2800, $900 of that for diagnostic time to clear lights that would not go off. Required a computer reboot. Expen wheel. First go around charged us $2800, $900 of that for diagnostic time to clear lights that would not go off. Required a computer reboot. Expensive for $900 diag fee they should of known. Received back still pulling to the right. Took it back in and now say needs another $3k worth of work. When I challenged them as I know a bit about suspension the answer was :Well if they just replace these parts then they know the alignment will work". zero confidence in their ability, This is our second landrover and the last. No loaner by the way either. $130k car with 20k miles. Service guy nice but just delivers the message. More
by scott.kasper
Employees Worked With
May 13, 2023
Rick Ramadan has provided Excellent customer service/support when purchasing the Car. He has provided all the necessary information I needed to purchase the vehicle. service/support when purchasing the Car. He has provided all the necessary information I needed to purchase the vehicle. More
by mrahman1981
Employees Worked With
Rick Ramadan
April 12, 2023
William went above and beyond and the service was outstanding. Knowledge of the vehicle and the service needed was stellar outstanding. Knowledge of the vehicle and the service needed was stellar More
by lschmitt
Employees Worked With
