Koons Woodbridge Ford

Absolutely the worst buying experience ever. I went there to look at a Tesla. Not knowing much about the brand, depended on the sales staff to inform me. I was told the charging cable that came I went there to look at a Tesla. Not knowing much about the brand, depended on the sales staff to inform me. I was told the charging cable that came with the car would charge the car in 10 to 11 hours on a wall outlet. I went forward with the purchase. Upon getting home and plugging it in, the car said it would take 29 hours to charge to 80%. I called the next day and the manager got argumentative that the reason was I did not have my Tesla account set up. Was that told bluntly set up the account and you will see. That was not the case. I called back they said just bring it back and pick something else. During this time the car started having suspension issues. I explained I came there for a Tesla, I didn’t want another used car from there. They said I had no choice. I was forced in another used car and limited to what they had on the lot. The replacement used car has tire issues and sounds like a helicopter on the freeway. They refused to help resolve this issue. NOW IM STUCK WITH A CAR I NEVER WANTED, THAT IS ALREADY HAVING ISSUES DAY ONE. Stay away from KOONS Ford or at the very least the used car side. More

Took my F150 to get my sunroof fixed Kevin said it would be about $3000.00. Told me I couldn’t afford that and he said they can get it stationary and disabled the switch and not leak for $675.00. I told the be about $3000.00. Told me I couldn’t afford that and he said they can get it stationary and disabled the switch and not leak for $675.00. I told them to do that. When I picked up the truck it was still leaking and when I shut the door the sunroof would pop up. So all they did was disconnect the switch and kept all my money. More

My experience at Koons Ford of Woodbridge was nothing short of appalling, marked by blatant unprofessionalism and outright disrespect from a salesman named Eddie Sakyi, who claimed to be the manager. Fro short of appalling, marked by blatant unprofessionalism and outright disrespect from a salesman named Eddie Sakyi, who claimed to be the manager. From the moment I attempted to discuss the vehicle, Eddie’s behavior was combative and dismissive. He repeatedly interrupted me with condescending “yep, yep, yep” remarks, refusing to let me fully express my legitimate concerns about the car’s condition. When I pointed out that the dealership’s advertisement was misleading and failed to disclose visible damage on the vehicle, Eddie’s response was to roll his eyes repeatedly—a gesture that felt both patronizing and hostile. I drove a significant distance to visit this dealership, a fact I shared in an effort to negotiate in good faith. Instead of engaging, Eddie dismissed my concerns, smugly stating he had already “taken $500 off” as if that resolved the issue of their deceptive advertising. When I asked for a fair number to move forward, Eddie claimed he would “have to sleep on it,” stalling and showing zero interest in working toward a deal. I mentioned that I was planning to purchase a car within the week, hoping to convey urgency, but Eddie twisted this into an accusation, leaning back in his chair and sarcastically asking if I was “giving him an ultimatum.” His tone was mocking, and his attitude suggested he viewed the interaction as a power struggle rather than a professional transaction. When I clarified that I was simply trying to negotiate, he doubled down, boasting about customers from New Jersey as if my time and effort were irrelevant. Eddie’s behavior was not only unprofessional but also deeply disrespectful, turning what should have been a straightforward car-buying process into a frustrating and demeaning ordeal. His refusal to listen, coupled with his eye-rolling and dismissive attitude, made it clear that Koons Ford of Woodbridge has no regard for customer service or transparency. I strongly advise anyone considering this dealership to look elsewhere—there are plenty of dealerships that value their customers and operate with integrity. Save yourself the headache and avoid Koons Ford of Woodbridge at all costs. More