McFarland Ford of Rochester

I didn’t have Frank, I had Tim Sewall. He was great to work with, not pushing. He listened and picked out trucks that I would be interested in. Then when I chose the Ranger he hooked up my He was great to work with, not pushing. He listened and picked out trucks that I would be interested in. Then when I chose the Ranger he hooked up my iphone and explained how it all worked. More

My vehicle was in to repair (? ) the window. While there a multi-point inspection was done. Two months later my vehicle was back for 4 tires, 1 of which was COMPLETELY and the fib ) the window. While there a multi-point inspection was done. Two months later my vehicle was back for 4 tires, 1 of which was COMPLETELY and the fibers were showing through. I was extremely upset that I'd been driving around on bad tires which must have been noticed during the previous inspecltion yet NO ONE advised me that my tires were a problem. I could have beens in a serious accident and potentially killed just because someone neglected to warn me. No, I was not happy at that time. Upon my return visit for 4 new tirles, the service staff wasl pleasant, apologized for the oversight and made every attempt to accommodate me. The staff has always been courteous, polite and friendly. It will be some time before I'm comfortablel with the again. More

Tim was great, price was ok; process a little cumbersome. Wasted a lot of time waiting for paper work. It’s 2025. Why can’t we e-sign? Overall a good experience. Wasted a lot of time waiting for paper work. It’s 2025. Why can’t we e-sign? Overall a good experience. More

These guys at McFarland service are the best! They aim to please! Easy to schedule and deal with. They aim to please! Easy to schedule and deal with. More

I was having electrical issues with my F150 and I brought it to McFarland Ford. Art immediately called me once they started looking at it and informed me my windshield was leaking. For the next 3 weeks Art a it to McFarland Ford. Art immediately called me once they started looking at it and informed me my windshield was leaking. For the next 3 weeks Art and the techs met with several people from the company that installed my windshield and also people from that company’s insurance company. I never once had to go over there for anything. Art answered probably 20 random e mails and 10 phone calls from me throughout the process in an extremely timely fashion. I wound up just getting my truck back yesterday after almost 5 weeks, good as new. I can’t even put into words how much easier everyone made a terrible situation. Whatever Art gets paid, isn’t enough. Type of guy every company wishes they had working for them. I only gave 5 stars because I can’t give 6. More

I had $2800 worth of work done including an inspection, when I drove my vechile away the rear parking aid sensors have not worked since when I drove my vechile away the rear parking aid sensors have not worked since More

Tyler made our buying experience extremely easy. He was great to work with and made the whole process seamless. Tyler showed me exactly what I was looking for and didn't try to sell me more than w He was great to work with and made the whole process seamless. Tyler showed me exactly what I was looking for and didn't try to sell me more than what I was asking for. Great experience! More

It was a very nice experience, Chase the salesman was very helpful and got it through the process very quickly very helpful and got it through the process very quickly More

Made an appointment to have service on our truck, they didn't seem to know anything about it. Asked me who I spoke to. They took it anyway and completed the service I asked for (after asking me what tha didn't seem to know anything about it. Asked me who I spoke to. They took it anyway and completed the service I asked for (after asking me what that was supposed to be). I had to go ask what was going on. I waited 2.5 hours for it to be completed. A bit ridiculous. More

Good service Great people very informative and real easy to work with . I highly recommend to work with . I highly recommend More