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Sunset Ford of Waterloo

Waterloo, IL

4.8
2,031 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 2,031 reviews

November 03, 2025

Very happy with Joe Hill and Sunset Ford. Joe was knowledgeable, kind and made this a stress free, no pressure experience. Great selection and Joe found exactly the car I needed. . More

by kjyaekel
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2025 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! It was wonderful having you here, and we wish you many happy miles. When it is time for service, we are here to help!

November 03, 2025

Adrian was extremely helpful with the whole process. My daughter is very happy. Thank you More

by beth.sneed98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2025 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and your business! It was a pleasure having you here, and we hope to see you again!

October 31, 2025

My purchase at Sunset Ford was a very pleasant experience. Adrian and Andrew were not only very professional but helpful and personably. They give Sunset Ford a good name. More

by dew61060
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2025 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! It was wonderful having you here, and we wish you many happy miles. When it is time for service, we are here to help!

October 31, 2025

Great 1st impression—very friendly staff-not pushy but there to address any questions. The dealership building was spotless. I live in missouri but certainly worth the drive-and above all my sales person More

by Rtjan1966
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Believe name was kyle— great job with final paperwork
Nov 03, 2025 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!

October 31, 2025

Great staff. Worked with us remotely to get the majority of the work done and had minimal time in the dealership. Will absolutely purchase from this dealership in More

by Robocoppage
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2025 -

Sunset Ford of Waterloo responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

October 31, 2025

I watched a customer being really rude and disrespectful to Lonnie the young lady that was assisting. I want to say she handled him with grace, patience and professionalism. She stayed calm, respectful and More

by jxz
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2025 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this with us! We are lucky to have Lonnie on the team and to have you as a customer. See you next time.

October 31, 2025

Pleasant and professional people. Very helpful with explaining the auto and it's controls. Adrian was a big help! More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2025 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and your business! We wish you many happy and safe miles. See you next time!

October 31, 2025

He made it super easy to buy my first car by myself. Even having my toddler with me, he personally took the time to help occupy her with her favorite show while we looked for over paperwork and car insu More

by Oliviaheinzman9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2025 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your business! We were so happy to help you find a great vehicle, and our team wishes you many happy and safe miles. Come on back to see us!

October 25, 2025

Sunset Ford in Waterloo made the purchase of my 2025 Ford F350 a very enjoyable purchase. Thank you for listening to my needs and finding the perfect Truck! I am definitely telling fiends and family about th More

by Basplr6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2025 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! It was a pleasure having you here, and we wish you many happy and safe miles. We are always here to help and hope to see you again.

October 22, 2025

Adrian was great to work with. Really the whole team there at sunset Ford was second to none! Would 100% buy another vehicle from them. More

by 15tdaily00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2025 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and your business! We look forward to seeing you again.

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