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Crown Chrysler Dodge Jeep Ram of Chattanooga
Chattanooga, TN
2,523 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday Closed
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 AM
Sunday Closed
Service
Monday Closed
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 AM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 AM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,523 reviews
October 18, 2017
Thank you Great service very professional and courteous. It was a pleasure dealing with you, very helpful to accommodate what I was looking for. Again thank you Great service very professional and courteous. It was a pleasure dealing with you, very helpful to accommodate what I was looking for. Again thank you Dusting Young and Daniel Flowers. More
by Red Ants
Employees Worked With
Daniel Flowers
Helpful October 18, 2017
Excellent service I worked with Darrell Lacy who listened to my needs and went above and beyond to meet those needs! I would definitely do business with him again! I worked with Darrell Lacy who listened to my needs and went above and beyond to meet those needs! I would definitely do business with him again! More
by Ashley Foster
Employees Worked With
Darrell Lacy
October 18, 2017
Accommodating I had the pleasure of working with Judy today. I came I'm for an oil changed and left with my tires rotated and a car wash. Judy was very accommodatin I had the pleasure of working with Judy today. I came I'm for an oil changed and left with my tires rotated and a car wash. Judy was very accommodating and gave excellent customer service. More
by Adregeter
Employees Worked With
Judy McDowell
October 17, 2017
Pleasent Professional & Curtious Thumbs up For Daniel Smith For Being So Helpful For Me to be able to purchase . a Very good used 2006 Tacoma truck . He Worked with me as if I wa Thumbs up For Daniel Smith For Being So Helpful For Me to be able to purchase . a Very good used 2006 Tacoma truck . He Worked with me as if I was buying a brand new Dodge. Also thanks to the Whole staff of Crown Chrysler. Spoke With lots of great people during my visit to the Dealer Ship. highly recommended Folks. More
by lawn guy
Employees Worked With
Daniel Smith
October 09, 2017
Awesome Service Experience I had the pleasure dealing with Latham Biggs for oil change, tire rotation, and vibration at highway speed on my 2017 JKU. He was able to get me in th I had the pleasure dealing with Latham Biggs for oil change, tire rotation, and vibration at highway speed on my 2017 JKU. He was able to get me in the same day afternoon from when I called. Their technician took care the vibration issue and oil change. Now the car rides nice and smooth. Overall a great experience visiting this dealer and dealing with Mr. Biggs. More
by lsp408
Employees Worked With
Lathan Biggs
October 07, 2017
Awesome Sales Rep Eddie Bartlett was our sales rep. Crown didn't have the Jeep that we wanted in stock. Eddie and the staff at Crown located a jeep that we asked for Eddie Bartlett was our sales rep. Crown didn't have the Jeep that we wanted in stock. Eddie and the staff at Crown located a jeep that we asked for with the right color and options that we needed. The Jeep came in the very next day all cleaned up and ready to drive away in. Before we left Eddie went over all of the options on the Jeep. He helped Angie set her phone up to blue tooth, went over the Nav system so she could find her way home. Lee one of the sales managers showed us his own personal jeep and made us feel right at home. Mark Tanner in the business office answered all of our question and went over all the details with payment options. I can say this was one of the best vehicle purchases that I have encountered. If your looking for a Dodge, Jeep or a used vehicle stop by and see Eddie and the staff over at Crown of Chattanooga. More
by Gary Fain
Employees Worked With
Eddie Bartlett, Mark Tanner
September 30, 2017
Excellent Service with concerns. The service was very professional, courteous and a very clean facility. The only concern was the many steps taken to rectify the problem, which in my The service was very professional, courteous and a very clean facility. The only concern was the many steps taken to rectify the problem, which in my opinion could've been avoided. Because, it was a recall due to an issue with the production of Chrysler Dodge Jeep Ram vehicles, the part(s) being recalled should've already been available in the service department. When I received the letter concerning the recall, I followed protocol, I had to schedule an appointment to bring in my vehicle, I thought the part was already at the dealership, but it had to be ordered. Therefore, I had to wait on the part to come in, and then I rescheduled an appointment to get it repaired. In other words, the Corporation had to have known what part was being recalled when the letters were mailed to the owners of each vehicle. Whatever is being recalled, get the parts in-house and then schedule the customers to bring in their vehicles. Now, if there's something wrong with that particular vehicle other than what is being recalled, then take the necessary steps to reschedule. etc. This review has no negative bearing on Crown and it's personnel. Todd Carter was awesome. This is just a suggestion to maybe element so many steps on recalls. Hopefully there will never be anymore. More
by Ebony
Employees Worked With
Todd Carter
September 23, 2017
Best sales rep Working with Shannon Hollifield was the best experience for us. The process was easy and he worked with us until it was what we could get. Shannon was Working with Shannon Hollifield was the best experience for us. The process was easy and he worked with us until it was what we could get. Shannon was very knowledgeable with all the trucks we were looking for. More
by Robin
Employees Worked With
Shannon Hollifield
September 19, 2017
great, laid back no high pressure Austin Fowler was great sales rep, introduced me to Shannon truck specialist. then to Larry White mgr. then on to Tara in finance who was great to wor Austin Fowler was great sales rep, introduced me to Shannon truck specialist. then to Larry White mgr. then on to Tara in finance who was great to work with. great experience overall. More
by yardtaxi
September 13, 2017
Charlie Puckett review Mr. Puckett was very nice to me and very professional. He explained in detail what was done to my vehicle. When the job was completed, he helped me Mr. Puckett was very nice to me and very professional. He explained in detail what was done to my vehicle. When the job was completed, he helped me to my car and was very polite. More
by Sandra Blaylock
Employees Worked With
Charlie Puckett, James (Roy) Botts
