Luther Bloomington Acura Subaru

Wonderful service I came in just to look and Shirl greeted me warmly and offered to help. She took me on a test drive of two different vehicles and answered my questio I came in just to look and Shirl greeted me warmly and offered to help. She took me on a test drive of two different vehicles and answered my questions without pressuring me to buy. She was very knowledgeable and I felt at ease with her. Next thing I knew she was having my used car looked at for a trade. I ended up buying a car that day because of the amazing service I received. Shirl is a great asset to Luther. More

new purchase ( leased ) of a new Subaru Outback Jake Dunham did an awesom job in assisting us in the leasing of a new Outback. The service department also does a great job and the 'waitin Jake Dunham did an awesom job in assisting us in the leasing of a new Outback. The service department also does a great job and the 'waiting area' is exceptional. I usually work with Jake Bies in car repair. THANKS Patty Bigelow More

Awesome So friendly, good space to wait while servicing is done, there are quieter areas to work and take some work calls, the free water and coffee are much So friendly, good space to wait while servicing is done, there are quieter areas to work and take some work calls, the free water and coffee are much appreciated. More

Waste of my time! I brought in my brand new 2019 RDX for a repair on the moonroof/sunshade that had not worked since the vehicle was delivered a week earlier. I had al I brought in my brand new 2019 RDX for a repair on the moonroof/sunshade that had not worked since the vehicle was delivered a week earlier. I had also complained of a popping/crackling noise under the driver’s seat as if the flooring wasn’t properly adhered and a rattling noise in the back. The moonroof was an easy repair and just needed to be reset per the Acura Service Bulletin. The rattling in the back is subjective but, of course, they could not replicate it. However, the issue with the driver’s side is not subjective and the noise is easily heard by pushing down on the flooring. Nothing was done to repair this item and both service agents were very dismissive in my concern and in the end result. I was told that is simply the design of the vehicle. Why would Acura go to great lengths to make an all new redesigned RDX and have their customers listen and feel this annoyance? They wouldn’t and I have yet to find anyone on the Acura RDX owner forums that are experiencing this same thing. More

Amazing Service with a Smilr Natasha was lovely from the beginning explaining what could happen with my low pressure tires on all possible scenarios. The online scheduling is supe Natasha was lovely from the beginning explaining what could happen with my low pressure tires on all possible scenarios. The online scheduling is super easy too. I was in and out of there within 45 minutes. Every staff person I connected with was wonderful and supportivr! Highly recommend. More

Fantastic dealership We picked up our new Acura RDX and everyone was great. The vehicle is maybe the best one we have owned. Ross is really a nice person and knows his st We picked up our new Acura RDX and everyone was great. The vehicle is maybe the best one we have owned. Ross is really a nice person and knows his stuff. Thanks Bloomington Acura for a great experience. More

First oil change Solid customer service! A little more expensive than I was expecting for an oil change but overall satisfied. The car wash was a nice touch. Solid customer service! A little more expensive than I was expecting for an oil change but overall satisfied. The car wash was a nice touch. More

Service My experience with this Dealership has always been good., my recent visit included. Did the work that I requested , provided a nice loaner. I have My experience with this Dealership has always been good., my recent visit included. Did the work that I requested , provided a nice loaner. I have always experienced courtesy, with an attitude of professionalism. Appreciate. Bloomington Acura.. More

High-pressure sales tactics on maintenance plan Although the purchase of the car went off with only minor glitches, the last-minute, high-pressure sales pitch by a credit manager for the extended ma Although the purchase of the car went off with only minor glitches, the last-minute, high-pressure sales pitch by a credit manager for the extended maintenance plan was a turn off. It was the usual "you must buy now or you will lose out on this great deal." If it had been presented to us during the discussion of the possible car purchase 3 days earlier, we could have weighed the cost-benefit. The manager insisted that we sign a largely blank document regarding this plan, as if we had some obligation to even consider the offer. I signed it, but wrote in large letters "declined." Subaru of America and Costco whose buying program we used, should crack down on dealers who pull this crap. More

Super fast service I’ve never had an oil change in less than an hour before and they did my 12,000 mile check, too...all in 50 minutes! I’ve never had an oil change in less than an hour before and they did my 12,000 mile check, too...all in 50 minutes! More