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Russell & Smith Honda

Houston, TX

4.8
2,503 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,503 reviews

October 26, 2018

Alex was great! He kept me informed about what was going on with my maintenance check. When it was all finished he even hand dried my car so there wouldn't have water More

by MickyG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Oct 31, 2018 -

Russell & Smith Honda responded

Thank you for the review! We love to hear when our employees go beyond their job duties and provide the customer with great service. Sounds like Alex did that for you. We will let him know to keep up the good work. Thanks again and we look forward to seeing you the next time your vehicle needs service.

October 25, 2018

Rene was great! Rene took good care of me. He explained the options, and gave me good advice. Expensive. The waiting area was nice, it would have been good to be able More

by Barbara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene Luna
Oct 29, 2018 -

Russell & Smith Honda responded

Barbara, thank you for taking time to leave us a review. We are glad you had a great experience with Rene and we hope to see you again soon!

October 24, 2018

Worked me in with no advance notice I had a light come on and it of course made me nervous so I called and they said come on in. They took care of my issue went ahead and did a tire rot More

by Luelue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy in the Service department was My Man!, Hanson Le
Oct 26, 2018 -

Russell & Smith Honda responded

Luelue, it's great to hear that your experience with our service team was a great one! We always try to take care of our customers as thoroughly as possible. Thank you for your business and we look forward to seeing you again soon!

October 23, 2018

Best car buying experience EVER! This was my best car buying experience ever. The sales consultant, Hanson, was very attentive and did everything possible to make me feel comfortabl More

by MRosas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hanson Le
Oct 25, 2018 -

Russell & Smith Honda responded

Thank you for the stellar review! It is amazing to hear we provided you with the best experience you have had at a dealership. We will continue to try and improve further. We look forward to seeing you again. Our team appreciates the recommendation!

October 23, 2018

Service visit Alex was very helpful. Service was quick and visit pleasant. There was a long line when I first arrived and I was worried I’d be there for a while but More

by Njd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex- Service center
Oct 25, 2018 -

Russell & Smith Honda responded

Thank you for the 5-star review! Our team is thrilled we could get you done quickly, even with the long line. We look forward to serving you again!

October 22, 2018

Oil Change, Tire Rotation, Recall (Back up Camera), Audio Alex was my contact. He was exceptional in every way. Courteous, efficient and very personable. He "went over" the car after it was washed and did a More

by Honda Lover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex (Parkham?)
Oct 24, 2018 -

Russell & Smith Honda responded

That's great to hear! Thank you so much for your review and feedback! We're excited to hear that Alex helped make your experience with us a great one and appreciate your kind words! We look forward to seeing you again!

October 21, 2018

Awesome salesman Muhammad and an awesome team I want to give a shoutout not only to my salesman Muhammad who has personality plus who help me find the perfect car I also want to acknowledge Mr. Am More

by Lmsmith001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ammar Sheikh, Muhammad Mujtaba
Oct 23, 2018 -

Russell & Smith Honda responded

Lynell, this is fantastic to hear! We always strive to provide an excellent customer experience from start to finish, and it sounds like we were successful in doing that for you. Thanks for your feedback, and please come see us any time!

October 20, 2018

Mike was really wonderful to work with! I had a fantastic experience at the auto service department. Mike did a wonderful job helping me. The service was done quickly and properly. Would def More

by Swankjudybond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Daniel, Mike Engbrock
Oct 23, 2018 -

Russell & Smith Honda responded

Thanks for your great comments! Mike will be happy to hear that his hard work is appreciated. Thanks for the recommendation to others, and please come see us again!

October 19, 2018

Excellent experience! Good recommendations from friends who have dealt with Russel Smith. My experience was also excellent.. Russel Smith has an excellent reputation. I More

by Ginny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mohammed & Sarah, Jack Dino Varcados
Oct 23, 2018 -

Russell & Smith Honda responded

Thank you so much, Ginny! We appreciate your business and we look forward to seeing you next time!

October 19, 2018

Excellent Very good service and they’re friendly. I would definitely recommend going to this dealership. They had patience with my long process on owning a vehi More

by Lopez98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hanson Le
Oct 23, 2018 -

Russell & Smith Honda responded

It was a pleasure working with you! We're glad you had a great experience with us, and if you need anything else just give us a call or stop by!

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