Hendrick BMW

Good job The issue was with brakes and the ABS system. The repair involved several steps - if the first step didn't work, then on to the second, etc. Saad ke The issue was with brakes and the ABS system. The repair involved several steps - if the first step didn't work, then on to the second, etc. Saad kept me informed at each stage of what the next stage was, how long it would take, and potential costs. Since I was waiting, after the third step failed to fix it, he offered a loaner car for overnight, which was appreciated. Saad was always professional, even when he was juggling several things at once, and very personable when he wasn't so busy. My only issue with the dealership was that it took over a week to get an appointment. More

Great service always I always receive excellent service at Hendrick BMW. The workmanship is excellent and my service advisor Saad Mubarak is outstanding. I have been a BMW I always receive excellent service at Hendrick BMW. The workmanship is excellent and my service advisor Saad Mubarak is outstanding. I have been a BMW owner since 2001, 5 BMWs so far and counting, and one reason I keep coming back is the stupendous service experience there! More

Excellent!!! I always get TOP NOTCH service when I go to the dealership for service! My service advisor is Eric Snyder and he is the ABSOLUTE BEST!!!! I always get TOP NOTCH service when I go to the dealership for service! My service advisor is Eric Snyder and he is the ABSOLUTE BEST!!!! More

MINI COOPER Ryan the tech at the service dept. was very professional, knew exactly what the issue was with the light that came on in my vehicle. It was ready whe Ryan the tech at the service dept. was very professional, knew exactly what the issue was with the light that came on in my vehicle. It was ready when he said it would be, my loaner car was ready. My car was cleaned when I picked it up. More

Compliment I feel that Hendrick BMW runs a Class A service department. I have no complaints with my visits to date. They genuinely seem to care about each cust I feel that Hendrick BMW runs a Class A service department. I have no complaints with my visits to date. They genuinely seem to care about each customer. More

Saad is the best Saad is always responsive and does his best to get things done quickly and cost effectively. He is the reason I use Hendrick and have for over 10 yea Saad is always responsive and does his best to get things done quickly and cost effectively. He is the reason I use Hendrick and have for over 10 years for servicing all of my needs. More

Excellent service at this dealership, very professional. I will use.them again. I have purchased four cars from them and have all of my services performed by service at this dealership, very professional. I will use.them again. I have purchased four cars from them and have all of my services performed by Hendrick BMW. Excellent crew More

Dealer was very organized and everyone knew what to do next. Well run dealer, felt welcomed by all. Everyone had a special job that they did and I was impressed. My car is stunning and a smooth ride like nothin Well run dealer, felt welcomed by all. Everyone had a special job that they did and I was impressed. My car is stunning and a smooth ride like nothing else that I owned! Go get a BMW my friends, Nothing like it! More

Happy but disappointed with financing The salesman Mark Tyza was great. If I was rating just him it would be five stars. Very friendly and helpful. Financing was not. We waited almost tw The salesman Mark Tyza was great. If I was rating just him it would be five stars. Very friendly and helpful. Financing was not. We waited almost two hours just to be seen by the finance person Kim. Then did not get close to the rate we were told earlier in the day. I was very happy until financing time. I think people who are buying a car should not have to sit around for an hour and a half waiting for financing. More

Check engine light on my way back home! I was on my way back home, driving from Florida to Canada, when the check engine light lighted on!!! Mini directed me to Charlotte's Mini dealer. I c I was on my way back home, driving from Florida to Canada, when the check engine light lighted on!!! Mini directed me to Charlotte's Mini dealer. I called them to make sure that they would take care of my car right away, and so they did! The people there were very freindly and, finaly, when I heard that there were no problem for me to drive back home, I jumped in my car to beat the winter strom that was coming on my way, 18 hours later, home sweet home!!! And 10 inches of snow in my doorway, the next morning! More