Shortline Mitsubishi

Great experience! Everyone is very friendly and they completed all the work as expected and on time. Maegan is a pleasure to work with and I wouldn't take my car anywhe Everyone is very friendly and they completed all the work as expected and on time. Maegan is a pleasure to work with and I wouldn't take my car anywhere else. More

Rude and slow First, made an appointment and they lost it so I made another appointment. Was told the original length of appointment was estimated to be an hour to First, made an appointment and they lost it so I made another appointment. Was told the original length of appointment was estimated to be an hour to an hour and a half. When I brought the car in the estimate changed to 2-2 1/2 hours. Maegan, the associate who was helping me, was curt and had a rude tone of voice until her boss Nate cane out to say hello to my grandfather. My grandfather was with me because he lives near the dealership and I do not, so I stay with him till the car is finished so I do not have to Uber to and fro from Littleton. Of course she immediately is nicer and sweet while Nate is there. Shortly after I recieve a text saying to text this number with any questions. After dropping my car off at 1, I text at 3:35 to see if the car is ready. I had an appointment at 4:30 in Littleton I made when I was told the appointment would only take an hour or so. I don’t get a response so I call and again she is curt and tells me it will be another 35-40 before it’s done. At this point I have to call and cancel the appointment, I won’t make it in time. At 5 my grandfather takes me back to the dealership because he also has a meeting he can’t miss. We never got a call. When we show up my car is in the lot, completely done. Our final interaction is strained because I am frustrated at missing my appointment and being a burden to my grandfather who couldn’t get anything done that day because he was worried about entertaining me. True to form, Maegan has the same curt tone. This isn’t the first time where something like this happened. The last time I took my car in for an oil change and inspection it was a 5 hour appointment that my grandparents had to drop me at the dealership to wait another hour before the car was done. I don’t know if inspections just take a long time but I know it wasn’t the oil change that took that long. Maybe Maegan was having a bad day, but I work two different customer service jobs and have been since I was 16 and I’m now 24, never have I taken a tone like that with a customer, especially through every interaction till the end of the appointment. Because that is how you lose clients. The quality of the work is always good, but your people out front are the faces of your business and should conduct themselves as such. Which means not sounding like your irritated to interact or help clients. More

Routine Service The staff was great - very friendly and ready to answer questions and provide me with additional information. Work was completed within time promised The staff was great - very friendly and ready to answer questions and provide me with additional information. Work was completed within time promised - only wish the weather had been better so they could do their usual wash. More

Tie rod replacement and NitroFill tires. The work was completed in a timely manner and now the steering is much tighter. I don’t need to be as concerned about tire pres and NitroFill tires. The work was completed in a timely manner and now the steering is much tighter. I don’t need to be as concerned about tire pressure levels with the change in seasonal temperature changes. More

I already did this survey a few days ago. Service by Suss Buick GMC (former name) has always been terrific. I hope it continues under the new ownership. I will miss the wonderful Suss fami Service by Suss Buick GMC (former name) has always been terrific. I hope it continues under the new ownership. I will miss the wonderful Suss family. More

Quick and convenient Was able to bring car in and out as scheduled. I really enjoyed the text messages updating and following up on my service. Will be returning. Was able to bring car in and out as scheduled. I really enjoyed the text messages updating and following up on my service. Will be returning. More

Perfect Good customer service. Staff do the best to satisfy client. Excellent experience receive from staff. Always a follow up. Will recommend this place to Good customer service. Staff do the best to satisfy client. Excellent experience receive from staff. Always a follow up. Will recommend this place to friends and family. More

Dealer Recap .....brought vehicle in for open recall.....well coordinated by Maegan Stonecipher from start to finish.....a strong asset in your company....ke .....brought vehicle in for open recall.....well coordinated by Maegan Stonecipher from start to finish.....a strong asset in your company....keep it up & good luck!...Mike Hawkinson More

Simple oil change Never asked for my name...just if I had been in before which my wife had been but they never verified that the car was mine. After the oil change, I Never asked for my name...just if I had been in before which my wife had been but they never verified that the car was mine. After the oil change, I have. been smelling burnt oil which mush have been spilled on the exhaust or something. It really stinks. I wish they had cleaned it up before returning the car to me. Also, they never called me when it was ready. I had to see the car parked in a different spot so I inquired. More

Quick and easy Had my Evo 9 in for a recall. Service was completed within a couple hours. I also was not hassled to trade my car in which seems to happen every time Had my Evo 9 in for a recall. Service was completed within a couple hours. I also was not hassled to trade my car in which seems to happen every time I'm at a mitsu dealer. All in all great experience and I would not hesitate to go back. More