Alan Webb Nissan

needed new headlight kyle was nice.unfortuntly the parts dept did not have lightbulb so had to wait till it was delivered but kyle made things pleasant for me. kyle was nice.unfortuntly the parts dept did not have lightbulb so had to wait till it was delivered but kyle made things pleasant for me. More

Wonderful people - a little polishing = huge impact Justin: wonderful young man who is "all in" to take care of clients. But during the sales process, we went back and forth between AC and Justin leavin Justin: wonderful young man who is "all in" to take care of clients. But during the sales process, we went back and forth between AC and Justin leaving a lack of continuity in relationship. No explanation as to why we were being switched back and forth. We went with the flow. AC: great guy. Very knowledgeable. Joseph: the third guy we were turned over to - probably due to scheduling issues with Justin and AC and trying to accommodate my schedule. Joseph, too, was great. Did a super job closing the deal. All in all, the unpolished and sometimes awkward sales cycle was still a pleasure and a positive experience. Please take this in context that I have purchased 10 Lexus vehicles since 1990 and was spoiled by a well oiled sales machine focused to satisfy the clients' every need and desire. After Sale: not a good experience. Disappointing actually. It started with AC telling me before we closed that our desired vehicle was ready. Turns out that it was not. The emerald red Altima Platinum in stock was NOT an AWD model as we negotiated. It was FWD. We took it anyway but it caused us to wonder why we were led to believe it was in stock. Was it a "bait and switch"? Or an accidental mistake? We took the FWD and are happy. Price negotiations on a changed configuration (FWD) was comfortable and our requests were reasonably agreed to. At first we were told that our accessories were all in stock. Turns out not the case. Disappointed. The all weather mats were the only purchased accessory in stock. OK. They were not, however, given to us when we bought the car. Had to go back the next day to get them because Parts was closed. OK. My wife made a special trip to get the mats the next day. The Parts guy dropped them on the counter and said "here they are". There was no "Mrs. Jensen, would you like somebody to put them in your car for you?" Nope. She is 63 years old. She grabbed them (they are heavy) and put the packet into the car to go home. The next day, I opened the package only to find that they did not fit. Wrong mats. I called Justin who said he suspects they were for 2018 Altima instead of our 2019. No call backs yet to tell me how it will be resolved nor when. Summary: great people. Pleasant and client centered sales process made clumsy with 3 different people being involved in the sale closure. Post sales experience so far has been very disappointing. More

Service center used for Certified Used Car defect We got very good service. Our car needed service for a bad transmission at 59000 miles. Pretty surprising. They also found that there was a wheel b We got very good service. Our car needed service for a bad transmission at 59000 miles. Pretty surprising. They also found that there was a wheel bearing that needed replaced. They replaced that while it was there. The car is running and sounding better now. The service was great and quick. The only problem was the service advisor, who was very helpful, seemed overworked. It was hard to get in touch with him because he had so many "guests" to deal with. More

Quick and friendly It was nice to be in and out with a new vehicle without spending the entire day going back and forth on prices. The staff was helpful and entertaining It was nice to be in and out with a new vehicle without spending the entire day going back and forth on prices. The staff was helpful and entertaining. More

Service/Customer Service The phone system sucks! People should be trained how to answer phones and keep the customers around, Since, day one it’s hard to find a person who wan The phone system sucks! People should be trained how to answer phones and keep the customers around, Since, day one it’s hard to find a person who wants my business! The customer is your guest at your house! More

Great Service Great service. Everything explained in detail. Excellent follow up to ensure everything was completed correctly. I didn't even buy car from this deale Great service. Everything explained in detail. Excellent follow up to ensure everything was completed correctly. I didn't even buy car from this dealership, but still was treated like VIP. More

transmission replacement Curtis was very helpful with the whole process and very knowledgeable about the transmission work being done and the help with getting the work done u Curtis was very helpful with the whole process and very knowledgeable about the transmission work being done and the help with getting the work done under warranty and in a very timely manner. More

Oil Change Everyone is kind, but I don't get any feedback about my car. My car has been having noise of high pitch sounds when.I.pedal the break. I always reque Everyone is kind, but I don't get any feedback about my car. My car has been having noise of high pitch sounds when.I.pedal the break. I always request to fix, but nobody tried to fix. More

Car still has the same problems . The very next day the car back hatch will not open and close . The stereo they said they reset but it still doing the same thing . I took a video . The very next day the car back hatch will not open and close . The stereo they said they reset but it still doing the same thing . I took a video of what was going on . And they said well it will Have to do it with us so we can find the problem More

Great We have bought 5 cars from Alan Webb Nissan, they have always been good to us. We will be buying our cars from them in the future We have bought 5 cars from Alan Webb Nissan, they have always been good to us. We will be buying our cars from them in the future More