Ferman Ford

Not happy with the seevice I brought my car in for a airbag recall and 100 point inspection oil change. When I got the car back there was corrosion on the battery cables. And th I brought my car in for a airbag recall and 100 point inspection oil change. When I got the car back there was corrosion on the battery cables. And the oil filter looked greasy. Tires weren’t checked sufficiently. More

Great communication and timely repair. Rich was very personable and professional. He kept me informed as repairs and service were being completed.. I'm not sure who did the repairs but my Rich was very personable and professional. He kept me informed as repairs and service were being completed.. I'm not sure who did the repairs but my Car looks like new! More

Sink3 Update of Sink 3 system , system seem to working some what, now has trouble understanding spoken commands. Service department was very helpful , howev Update of Sink 3 system , system seem to working some what, now has trouble understanding spoken commands. Service department was very helpful , however we did not test the system before we left the service department. We will see if the system will work after it has some time . More

Excellent sales team, unethical finance tactics The salesman and sales manager were very professional and not high-pressure, they made the car buying experience pleasurable. The unethical tactics an The salesman and sales manager were very professional and not high-pressure, they made the car buying experience pleasurable. The unethical tactics and flat out lies the finance person used are unforgivable. It took all my self control not to walk out on the deal and go elsewhere. Had my wife not wanted the car as much as she did I would have taken my business elsewhere. I will say this, for all the good the sales team did, the actions of the finance person has guaranteed that will be the last purchase I make from Ferman Ford. The only reason I’m giving 3 stars is because of the sales staff. If you would like to know the details of our experience please feel free to call me. Hopefully you address this issue before he costs Ferman the reputation they’ve built in the community. More

On time Service When I made the appointment I was told the truck would be ready in 45minutes. I was on my way in less than 40 minutes. When I made the appointment I was told the truck would be ready in 45minutes. I was on my way in less than 40 minutes. More

Best Car Purchase Experience Ever Ferman really impressed us. The car was a stretch for us but we figured we would give it a shot. Pressure was non existent. They really listened to Ferman really impressed us. The car was a stretch for us but we figured we would give it a shot. Pressure was non existent. They really listened to our concerns, completely helped us meeting more than half way. I could not reccomend Joe and his team more highly. Ferman made the car buying experience what it is supposed to be, a fun relaxing experience. More

Quick and friendly My online request had not gone through properly I thought I put both services on but perhaps I missed one. Robert was calm and friendly, got the parts My online request had not gone through properly I thought I put both services on but perhaps I missed one. Robert was calm and friendly, got the parts confirmed and got me back on track in a few min. I got a text when the car was ready. This is why I drive further (there is another dealership near my house where my truck was initially purchased) and pay more to go to this location. More

Trade 2011 F150 for 2019 Platinum Took 4-5 hours not bad. Megan Smith was first contact...she was very professional, friendly and NOT pushy. She was well versed in the vehicle, Took 4-5 hours not bad. Megan Smith was first contact...she was very professional, friendly and NOT pushy. She was well versed in the vehicle, I never felt rushed. Ron Surrette??sp. made the haggling very bearable. Even though I should have beat him up more! But everyone probably says that. I was satisfied Bill In Finance was the most professional guy I've ever been involved with. Courteous, friendly and efficient. I'd never hesitate to recommend your dealership to my friends or family member. Worth the trip from Valrico, Jack Schreier More

Exceptional Service to an Out-of-Town Buyer The car buying process is stressful. Seeking opportunities outside of your hometown, makes it even more stressful. The associates at Furman Mazda went The car buying process is stressful. Seeking opportunities outside of your hometown, makes it even more stressful. The associates at Furman Mazda went above and beyond for my purchase. Specifically, Demetrois took the time to walk me through everything before I arrived to the dealer. He ensured that the car was in immaculate shape for my arrival, and even parked it right out front of the dealership. They swapped my plates from my trade in, and took care of everything I needed. I would give the overall experience a 10/10! Thank you again to Demetrios and Jeff - both absolute rockstars! More

Excellent William has been my advicer has done excellent job keeping me informed on f150 problems and why it happened service was completed on a timely manner William has been my advicer has done excellent job keeping me informed on f150 problems and why it happened service was completed on a timely manner More