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Acura of Pleasanton
Pleasanton, CA
1,119 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,119 reviews
September 19, 2019
Customer response Good and friendly service! Clean facilities On time Good shuttle service This facility needs car wash after the service is done to enhance custo Good and friendly service! Clean facilities On time Good shuttle service This facility needs car wash after the service is done to enhance customer satisfaction. Thanks More
by ASINGH2384
Verified CustomerEmployees Worked With
Gary Chan
Helpful September 19, 2019
Regular service The service technician said it would be done at 10 a.m. for all the things they had to check on this car I didn't know if they would really be done by The service technician said it would be done at 10 a.m. for all the things they had to check on this car I didn't know if they would really be done by 10 a.m. and then I got a text from them saying that the car was done at 10 a.m. this was excellent service!!! More
by Gordon
Employees Worked With
Gary Chan
September 19, 2019
Repairs Gary Cham was amazing. He fixed what could be and is staying in touch re issues that need to be resolved between Apple and Acura. Gary Cham was amazing. He fixed what could be and is staying in touch re issues that need to be resolved between Apple and Acura. More
by SBULL10
Employees Worked With
Gary Chan
September 19, 2019
Service review Attention given by Ashley was excellent. However the whole process took very very long. I was told it would take an hour and a half and I was there f Attention given by Ashley was excellent. However the whole process took very very long. I was told it would take an hour and a half and I was there for three hours More
by TERRYPRICEFL
Employees Worked With
Ashley Fritze
September 17, 2019
Brake job This was my third service for a brake job, I was very happy with the way Joey Aria took good care of me. He even got me a rental for 5 days Next t This was my third service for a brake job, I was very happy with the way Joey Aria took good care of me. He even got me a rental for 5 days Next time I will ask for Joey for any service for my TL Larry ortega More
by LORENZO.ORTEGA
Employees Worked With
Joey Aria
September 15, 2019
Efficient Quick and simple service! No hassle, got in and got out. Joey was friendly, and knew what he was talking about. He estimated that my car would not be Quick and simple service! No hassle, got in and got out. Joey was friendly, and knew what he was talking about. He estimated that my car would not be done until the next day but was done the same night. More
by SanMan88
Employees Worked With
Joey Aria
September 15, 2019
Excellent customer service experience Friendly and professional customer service, nice and clean area, fast, received service special by email and it can be used right away, excellent serv Friendly and professional customer service, nice and clean area, fast, received service special by email and it can be used right away, excellent service visit More
by Chi
Employees Worked With
Gary Chan
September 15, 2019
Leasing my 5th Acura We live in the Central Valley and decided to check out this Acura dealership after talking to Sam on the phone. We have a new car! We live in the Central Valley and decided to check out this Acura dealership after talking to Sam on the phone. We have a new car! More
by SOLESLRS
Employees Worked With
A female who gave us a quick class on the cars tech package b4 we left. Very nice and bright., Helder Pereira, Sam Alroubai, Justin Hernandez
September 15, 2019
Great Team I’ve had the pleasure of coming here for the past year for all my prepaid maintenance and warranty visits for my MDX. The whole team is great to work I’ve had the pleasure of coming here for the past year for all my prepaid maintenance and warranty visits for my MDX. The whole team is great to work with and are very attentive to the customer’s needs. They’ve accommodated my tight schedule and specific needs in a very Professional manner. Great Job ! More
by NEILKUMAR714
Employees Worked With
Michael Capas, Gary Chan, Marisol Arvizu
September 14, 2019
Problem not fixed Took my vehicle in with a noise that should not be there. Was called and told that they could not hear it on a road test. I asked them to take it out Took my vehicle in with a noise that should not be there. Was called and told that they could not hear it on a road test. I asked them to take it out again as I hear it every time they took supposedly took it out again and determined it must be the clips of a plastic cover under the hood. Why this? Because I was told that Acura already knew there was an issue with the clips coming loose and making noise. They kept the vehicle overnight, changed the clips and I picked up the vehicle. As soon as I came up to speed upon leaving the dealer noise still there. How do you fix something and don’t go back and road test it to be sure you fixed the problem. Have to go back a second time, what an inconvenience. By the way there is no loaner car and don’t expect to get it back clean. They say they will make it right next time. Let’s hope so. More
by KIMBOTELHO
Employees Worked With
Ashley Fritze, Gary Chan
