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Napleton Hyundai of Carmel
Indianapolis, IN
284 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 284 reviews
December 15, 2019
All of the employees that helped me get my jeep where helpful and nice. They helped me get the best deal with the jeep along with helping get a good warranty. helpful and nice. They helped me get the best deal with the jeep along with helping get a good warranty. More
by Tl
Employees Worked With
Helpful December 14, 2019
I have wonderful 5 star dealership & service center here at Napleton Hyundai-Genesis in Carmel. Phenomenal sales & services team. Janae Andrews-Sales is fantastic. This dealership is highly recommended for at Napleton Hyundai-Genesis in Carmel. Phenomenal sales & services team. Janae Andrews-Sales is fantastic. This dealership is highly recommended for my existing & future needs & yours. 2nd purchase in 5yrs. -JB More
by JRB
December 13, 2019
I was had a excellent experience at Napleton Hyundai while getting my vehicle serviced. I was approached by a extremely nice lady named Janae. She made me feel very welcome. I will be trading in my vehi while getting my vehicle serviced. I was approached by a extremely nice lady named Janae. She made me feel very welcome. I will be trading in my vehicle at some point and I will definitely be buying from Janae. More
by Kimberly Jones
Employees Worked With
December 12, 2019
Janae was very helpful and may the buying process a pleasure. I upgraded my lease to a newer model and was done within the afternoon. pleasure. I upgraded my lease to a newer model and was done within the afternoon. More
by JeffV
Employees Worked With
December 12, 2019
We had an incredibly wonderful experience in purchasing our car from Janae Andrews who helped up purchase a car that we have leased for two years. The experience was wonderful our car from Janae Andrews who helped up purchase a car that we have leased for two years. The experience was wonderful More
by kim.m
October 14, 2019
Service above and beyond I had the fortunate/unfortunate situation of having our car have a complete engine failure while visiting our family in Indianapolis for a wedding. It I had the fortunate/unfortunate situation of having our car have a complete engine failure while visiting our family in Indianapolis for a wedding. It was through this situation that I began a relationship with Kevin Pettijohn and the Napleton Hyundai family. Kevin and his team were extraordinary. We are a five car Hyundai family and due to the actions of Kevin and the Napleton Hyundai of Carmel team we now are 6! Our car had a complete failure and Hyundai stood behind their product and replaced our entire engine. Issues will happen but the fact that Hyundai stood behind their issue meant the world to our family. As a result we know have a brand new engine and also bought a brand new Tuscon as well. Because of their actions Hyundai earned my business again and kept us as a loyal customer. Kevin and the team helped us navigate the replacement, helped with our rental car as well as had us back on the road within a week. Incredible. They put a full team behind the replacement and got us back on the road again! To the entire team at Napleton thank you! Thank you! Kevin you are an amazing example of what great looks like! And congrats on your engagement my friend :)! More
by petergonzalez51
Employees Worked With
Kevin Pettijohn
October 02, 2019
Tyler and Nick were very helpful, patient and thorough during my recent vehicle purchase. I am a repeat customer at Napleton Hyundai and will always highly recommend them to anyone looking to lease or pu during my recent vehicle purchase. I am a repeat customer at Napleton Hyundai and will always highly recommend them to anyone looking to lease or purchase a new or used car. More
by Heather
Employees Worked With
Tyler Schrum, Nicholas Richardson
September 26, 2019
Excellent Customer Service My first visit and I know my Fiat is in good hands! I was treated with respect and given excellent advice and service . Will in Service was Wonderful My first visit and I know my Fiat is in good hands! I was treated with respect and given excellent advice and service . Will in Service was Wonderful! My Fiat and I have found our Service and Repair Shop! Great job team! Sandy Hazekamp More
by Hoot
Employees Worked With
Will in Fiat Service
September 09, 2019
Just Do It! Everything about my experience at Napleton Hyundai of Carmel was superb. Tyler, Janae, and Nick went over and beyond with everything about my car buyi Everything about my experience at Napleton Hyundai of Carmel was superb. Tyler, Janae, and Nick went over and beyond with everything about my car buying experience. I hate buying cars and I hate being pressured by salesmen. These folks asked me what I wanted and delivered never pushing me in any direction I didn't want to go and never scoffed at my budget or credit. They were quick, personable, and dare I say honest about all that went into buying my car. I understand everything I bought and left this dealer without any reservations. You'd be a fool not to include this dealership in your new vehicle search. More
by Kala
Employees Worked With
Janae, Tyler, Nick Richardson
September 06, 2019
Overall purchase review From the very start we had a great experience with this dealership. We were meet at the door by Janae, a very pleasant young lady. She showed us the c From the very start we had a great experience with this dealership. We were meet at the door by Janae, a very pleasant young lady. She showed us the car we were interested in and let us take it for a test drive. We were definitely interested in car but wanted to “car shop” a little more. Janae respected our desision and didn’t try to high pressure us into a purchase. We decided on the Palisade, negotiationed a deal with the sales manager, Ron, a very capable and pleasant young man, arranged financing with Mark also a very pleasant and efficient young man. In all, we could not have had a better experience purchasing a vechicle. I highly recommend Napleton Hyundai of Carmel. More
by Willie
Employees Worked With
Janae Andrews, Ron, Mark
