Capistrano Mazda
San Juan Capistrano, CA
Filter Reviews by Keyword
By Type
Showing 1,308 reviews
Fantastic experience being helped by Forouz Mohisefat. She was extremely understanding with our needs and accommodated as such. Would come back in a heartbeat to do business again! She was extremely understanding with our needs and accommodated as such. Would come back in a heartbeat to do business again! More
As usual, I was able to easily drop my car off, and get a clear understanding of what to expect. I used the waiting room, where everyone was wearing masks and separated, which made me feel comfortable. I was clear understanding of what to expect. I used the waiting room, where everyone was wearing masks and separated, which made me feel comfortable. I was given an update on what else needed to be done, which I approved of. Eventually, the time came and my car was ready. No areas of complaint. Good job all around. More
My CX5 had an "engine" symbol showing. Brought my car in to Cyrena Moreno. She was very friendly and listened to me. Left my car to be checked out. Later got a video from Hector showing me and explaining wh to Cyrena Moreno. She was very friendly and listened to me. Left my car to be checked out. Later got a video from Hector showing me and explaining why my light was on. He was very thorough and I understood what was going on. Then I got a phone call from Cyrena and Hector discussing what needed to be done to fix my problem. We agreed and Hector did a wonderful job fixing my engine. When I went to pick up my car, again, Cyrena was was very friendly and a pleasure to work with. This level of service is why I continue to come to this dealer for service and new cars. More
Since I first purchased my CX-30 from Rick to Cyrena taking care of me with Service- Capistrano Mazda has been an incredible experience. They are all about outstanding service and always such a pleasure taking care of me with Service- Capistrano Mazda has been an incredible experience. They are all about outstanding service and always such a pleasure to deal with! Thank you!! More
Wonderful buying experience here at CapoMazda. Great customer service, Fourouz was friendly,and knowledgeable about the CX-5 and did not pressure me with additional options. She provided great after sak customer service, Fourouz was friendly,and knowledgeable about the CX-5 and did not pressure me with additional options. She provided great after sake support as well. The finance guy AJ was very pushy about buying extended warranty even after I declined a dozen times. Overall, I’m a happy customer. More
I was able to the appointment time I requested. Vehicle was done in a reasonable amount of time. Alex my service representative was friendly and helpful was done in a reasonable amount of time. Alex my service representative was friendly and helpful More
Staff was friendly, helpful, service was prompt with good follow-up. Waiting area was comfortable and provided free coffee and soda though I did not use either. follow-up. Waiting area was comfortable and provided free coffee and soda though I did not use either. More
Everything from looking to purchasing the car went fast and efficient. My options were simple and affordable. Thanks Mazda, I love my new car from you. and efficient. My options were simple and affordable. Thanks Mazda, I love my new car from you. More
Great dealership! I recently purchased a 2018 Mazda CX-5 and I have been having a great time driving it around. I really liked our salesperson, Rick Katz. He made the whole experience comfortable and becaus and I have been having a great time driving it around. I really liked our salesperson, Rick Katz. He made the whole experience comfortable and because of his professionalism, I felt like this was the car for me. More
Friendly staff.Seems helpful and communicate every step of the way. Flexible payment methods. Waiting areas are clean and comfortable.Servuce crew quite professional. Could do better with the pricing. of the way. Flexible payment methods. Waiting areas are clean and comfortable.Servuce crew quite professional. Could do better with the pricing. More