Volvo Cars Princeton

Problem was resolved after contacting service manager, salesman stop replying to phone calls and texts. Carlos Emerson was helpful through out the process of issue. salesman stop replying to phone calls and texts. Carlos Emerson was helpful through out the process of issue. More

I had a n emergency problem with a tire and the service people (thank you, Emerson!) were brilliant and fixed it so that I could take my long-planned trip. Thank you again! people (thank you, Emerson!) were brilliant and fixed it so that I could take my long-planned trip. Thank you again! More

Colby was extremely helpful in making my experience stress free and efficient. Jose had all of my paperwork prepared and ready to go which made me feel safer due to the pandemic. They answered all of m stress free and efficient. Jose had all of my paperwork prepared and ready to go which made me feel safer due to the pandemic. They answered all of my questions completely and explained it all so I could fully understand the entire process. I thank them both for all of their assistance. More

Service was excellent.My experience thus far from purchase to initial service request has been superior .Would highly recommend for purchase of vehicle or as a point of service. purchase to initial service request has been superior .Would highly recommend for purchase of vehicle or as a point of service. More

The Volvo experience is always a pleasure. I dropped my car off for a routine visit, they drove me home and a few hours later my car was done and washed. Thanks for making this process so pleasant and easy car off for a routine visit, they drove me home and a few hours later my car was done and washed. Thanks for making this process so pleasant and easy! More

Excellent customer service and quality work. Marc Pare was friendly and very helpful. I recommend for this service center for friends and family. My overall experience was great. was friendly and very helpful. I recommend for this service center for friends and family. My overall experience was great. More

I bought my first ever car from Volvo. The car is fun and great to drive. Colby was great and helpful in finalizing the deal and I have had a great experience overall. great to drive. Colby was great and helpful in finalizing the deal and I have had a great experience overall. More

Kathy was easy to work with Nick really went out of his way to show me all the great features in my new car. With Nicks help I am sure i will get the most out of the car way to show me all the great features in my new car. With Nicks help I am sure i will get the most out of the car More

The only reason I gave 4 stars and not 5 for customer service is because when I called to make the appointment a MONTH earlier (for a recall), I was told they had the parts. When I dropped my car off, I service is because when I called to make the appointment a MONTH earlier (for a recall), I was told they had the parts. When I dropped my car off, I was told the did NOT have the parts. Emerson righted the ship though. He was able to call Volvo and get the parts needed for the recall and took care of a few other things for me since the car took longer then expected to be completed . He is great to work with. However, Volvo needs to be more clear when customers call for specific work to be done. It is inconvenient to come out there to discover they don't have something they said they did. But again, Emerson handled it all well. More

I brought it in for a "check engine" light. They started work right away and had it done that afternoon. In addition to identifying and replacing the component in the emissions system that caused the warnin work right away and had it done that afternoon. In addition to identifying and replacing the component in the emissions system that caused the warning, they also identified vibration in the front brakes and replaced the rotors, all at no charge under warranty. They accommodated my desire for a zero-contact dropoff and pickup, and delivered me a sparkling-clean car. Overall I was very happy with the service and the process. More