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Carvana

Tempe, AZ

3.6
10,095 Reviews

HQ

Tempe, AZ

85281

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10,095 Reviews of Carvana

November 26, 2020

Do they have cars and selection, Yes!!That's the only Do they have cars and selection, Yes!! That's the only good part about Carvana. Be ready for nonsensical texts and emails day after day if you go wit More

by gallardo.r83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
All of the ones I worked with where varying levels of useless
Dec 10, 2020 -

Carvana responded

Thank you for taking the time to provide feedback on your Carvana experience. Although we are happy to hear you enjoyed our vehicle selection, we are disappointed that the same excitement did not last throughout the entire purchase process. With being located outside of our local market, we do utilize a third party transport company to deliver your Carvana vehicle. This process can take approximately 5 - 15 business days to have your vehicle delivered. We want to sincerely apologize for any miscommunication with this process and for any inconvenience this caused you. The feedback you have provided will help us continue to improve our processes. If you have any additional questions or concerns, please reach out to us.

November 26, 2020

My car is already having engine problems that will cost thousands to fix. The warranty is barely worth anything. Basically feel helpless towards what I can now do with this car. More

by emily8888888
Recommend Dealer
No
Employees Worked With
Do not remember
Dec 09, 2020 -

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. We have not been able to locate your account to ensure your concerns have been addressed. If you are still experiencing issues with your vehicle, please contact us at (800) 333-4554.

November 26, 2020

Easiest car purchase I have ever made. After 50 years of driving and buying cars for 4 children and myself, this was great!!The driver that delivered the car was very friendly and knowledgeable. After he re More

by micki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
November 26, 2020

I would like to give this dealership a better score but there seems to be a problem with their inspection process. Items were missed in both vehicles we purchased here. First, our truck - did not have curr More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon
November 25, 2020

My experience with Carvana was 5 stars all the way. Im very glad I chose to do business with them. Im very satisfied. Thanks you More

by powbraacey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
November 25, 2020

This dealership found a great deal in comparison to the research I did online. Everything was accurate. Only negative, I was disappointed in the cleanliness of the car. More

by llanier0126
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gavin
November 25, 2020

My experience with Carvana was 5 stars all the way. Im very glad I chose to do business with them. Im very satisfied. Thanks youT More

by jpink_31024
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Myles Scott, Jesse F., John Brooks
November 25, 2020

I'm 66 years old and have bought a lot of vehicles over the years but never using my phone and being my own salesman. I must say buying from carvana has been the best experience ever. Now like anything you More

by Bryan Fissell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
November 25, 2020

Just bought Subaru BRZ. Easy, hassle free and when I had a question, the phone was easy and he was understanding and patient. The car was exactly what Carvana portrayed it being. Exactly!! Delivery is so aw More

by hollydlovely
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Only had to talk to 1 employee. Nice and patient with me.
November 25, 2020

I love my new car! Service was and is AMAZING. My issue is the battery keeps dying. To avoid paying claims please replace before selling! More

by Karyl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
blue boots
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