Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of West Chester
West Chester, PA
1,829 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,829 reviews
December 01, 2020
Very helpful and professional . No pressure. Showed us exactly what we were looking for. Answered all our concerns. We will recommend west chester dealer to all our friends exactly what we were looking for. Answered all our concerns. We will recommend west chester dealer to all our friends More
by Max
Verified CustomerEmployees Worked With
Greg Roth
Helpful November 28, 2020
We love Mercedes Benz of West Chester!! Have purchased our last 6 cars there..great sales team...especially Jennifer Silva- Donohue!! Great service and body shop..Thank you Matthew Gunn and Craig Muehlbac our last 6 cars there..great sales team...especially Jennifer Silva- Donohue!! Great service and body shop..Thank you Matthew Gunn and Craig Muehlbach always knowledgeable and professional. More
by GIANCATARINO
Employees Worked With
Jennifer Silva
November 28, 2020
Little bit of a wait for a loaner car, otherwise everything went smoothly. My car was ready when promised and no issues with work performed. everything went smoothly. My car was ready when promised and no issues with work performed. More
by KJBRATTON
Employees Worked With
Angelo Perone, Matthew Reimel
November 27, 2020
Disappointed in price of labor for auxiliary battery installation. Bought on line from MB parts and installed myself. SAVED $ 125. There shouldn’t be that much disparity installation. Bought on line from MB parts and installed myself. SAVED $ 125. There shouldn’t be that much disparity More
by FWONSETLER
Employees Worked With
Paul in service
November 26, 2020
Once again, great service all the way around. Gives one great confidence in safety and condition of the SUV. I have no worries when taking long trips with extensive use of Interstate System. great confidence in safety and condition of the SUV. I have no worries when taking long trips with extensive use of Interstate System. More
by Glen R Schreiner
Employees Worked With
Miguel Flores, Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
November 25, 2020
Customer service and sales team were excellent. I can't say any more than that. Everything went smoothly. Everyone was efficient. Wait time was kept at a minimum . say any more than that. Everything went smoothly. Everyone was efficient. Wait time was kept at a minimum . More
by MARY84
Employees Worked With
Michael, Greg Roth, Stephen Bjorklund
November 25, 2020
Katie made my leasing experience an enjoyable one, no wasted time which I truly appreciate. I was able to complete most of the paperwork the day before and then go in and quickly finish the process whi wasted time which I truly appreciate. I was able to complete most of the paperwork the day before and then go in and quickly finish the process which was great because no one wants to spend their entire Saturday at the car dealership. More
by sflynn74
Employees Worked With
Katie Long
November 24, 2020
I had worst experience West Chester. Unfortunately I got Mat Denise as service representatives. I saw all other reviews. he had multiple complaint. He is so rude in talking. It seems I did some mistake and Mat Denise as service representatives. I saw all other reviews. he had multiple complaint. He is so rude in talking. It seems I did some mistake and came for service. Initially I was knowing that all service charges will be born by insurance and then I realised the issue that diagnosis can not be born by insurance if no issue found. I need to pay requested $1500 for diagnosis. Then I declined with insurance for this option. Then I said, let me take my car back, then Matt have me bad surprise, you have to pay diagnostic charges for 2 hours which I did not signed for that. This is worst surprise. More
by Deepakkumardi
Employees Worked With
Matt Davis
