#1 Cochran Hyundai Monroeville

So far so good. My salesman was Shawn Herman and he was outstanding. In 2019 i was in the market for a new vehicle and the Palisade was at the top of my list. Shawn My salesman was Shawn Herman and he was outstanding. In 2019 i was in the market for a new vehicle and the Palisade was at the top of my list. Shawn was my salesman. Circumstances dictated that I didn’t make my purchase until 20 months later. Shawn was as considerate 20 months later as he was on day one. At only 3000 miles I haven’t needed any service yet so I can’t comment on anything beyond the sales team. More

Shawn at Cochran Hyundai in monroeville was fantastic! He was very accommodating with my work schedule and made it a priority. He was very helpful and responsive with an issue I was having with renewing He was very accommodating with my work schedule and made it a priority. He was very helpful and responsive with an issue I was having with renewing my registration MONTHS after I bought the car. I have been recommending him to everyone in the market for a new car! Not to mention, he got me a great deal on a car that I LOVE! Ask for Shawn! More

What happened to this dealership? I have had previous mostly positive experiences with Cochran Hyundai in the past. However, in attempting to buy out my leased 2018 vehicle I have run into horrible serv mostly positive experiences with Cochran Hyundai in the past. However, in attempting to buy out my leased 2018 vehicle I have run into horrible service and a comedy of errors. To say nothing about the required “Safety Inspection” on a just State inspected vehicle which amounts to a money making scam in my opinion. I still have not gotten an appointment for the inspection and I will continue to post here and other places. More

It’s really sad!! Each time I take make car their they will find something wrong which is not true, just to make money. This time, I checked my car and replaced all it needs to be replaced then took my ca will find something wrong which is not true, just to make money. This time, I checked my car and replaced all it needs to be replaced then took my car for pa inspection. They mass with my brakes which are new and said need brake fluid which I did it just 2 days before. After the inspection, I took my car, the same day I had a problem (engine light sign). Now , I have to take it somewhere else. Each time I take it there, they do something to my car just to make me going back. Sick and tired about this philosophy. Unprofessional guys More

Worst experience I ever had with dealership, still waiting since June 9 for our check from trade and the bill of sale, ridiculous, should of sold my car to another dealer with instant check, said bill waiting since June 9 for our check from trade and the bill of sale, ridiculous, should of sold my car to another dealer with instant check, said bill of sale was sent last week , how long does it take from monroeville to new Kensington? I get orders from Walmart in 2 days, very hard getting in touch with the 2 people involved in the sale of the car we bought. Very frustrated with this dealer would never buy another car there. More

Never ever again!Dealt with 2 salesman, neither followed Never ever again! Dealt with 2 salesman, neither followed up with me in regards to a Used Cadillac. Left message for Sales Manager & he as well neve Never ever again! Dealt with 2 salesman, neither followed up with me in regards to a Used Cadillac. Left message for Sales Manager & he as well never called. Apparently they have enough business! A month of aggravation trying to trade in my vehicle for a used Cadillac. Salesman finally got back to me with some numbers. I was going to hopefully finalize the deal. Guess what I was informed the vehicle was gone. Never notified that there was any interest from anyone else. Honestly stay away! You’re just a number to them.... I’ll take my business elsewhere. Someone that truly cares about helping you!!! HORRIBLE More

I want to tell you about the outstanding work of Chris Piro and Shawn Herman. These two employees are professional, courtesy and extremely knowledgeable. We purchased several automobiles from Chris and Piro and Shawn Herman. These two employees are professional, courtesy and extremely knowledgeable. We purchased several automobiles from Chris and Shawn and I highly recommend them to anyone buying at their location. More

We were amazed at the outstanding customer service we received at Cochran Hyundai. Jeff, Shawn, and Taylor went above and beyond to make us satisfied with our purchase. In fact, when We told others abo received at Cochran Hyundai. Jeff, Shawn, and Taylor went above and beyond to make us satisfied with our purchase. In fact, when We told others about our service they asked if this was due to a prior experience. We said, no this was our first time dealing with Cochran Hyundai! Definitely would recommend! More

I was not treated nicely. I got attitude and was also accused of shutting down all dealerships and costing jobs of employees because my mother was trying to purchase a car for me. I’m a single mother and accused of shutting down all dealerships and costing jobs of employees because my mother was trying to purchase a car for me. I’m a single mother and she helps me out and we didn’t know the steps to buy it because she just moved out of state. They said nasty comments and horrible accusations. I dont really want to buy anything from there again! More

Very shady and difficult When my wife and I went to the dealership we initially dealt with Don. Don was great. He was very good about showing us exactly what we were paying When my wife and I went to the dealership we initially dealt with Don. Don was great. He was very good about showing us exactly what we were paying for and where the money goes. We arrived at a price, but my wife wanted to think about it for a day or two as it is her car. When she decided she called Don and told him, but he wouldn't be available because he had a family emergency. He asked us for some info via text to make sure all we had to do was go in and sign for the car. When we came back to the dealership to buy the car Isaiah was the salesman who was helping us. I told him numerous times that we had already arrived at a price with Don, but he made no effort to find the paperwork Don had done. He just made excuses which was frustrating because we had to go through the process of haggling over the price of the car again and he wasn't easy to work with like Don was. He spent a good hour trying to push us into using the dealership's financing instead of our own (I went to our credit union to get preapproved for a loan before looking for a car). He dodged a lot of our questions and tended to ignore my wife even though she is the one who will be driving the car. By the time he finally stopped trying to push us into changing the financing we would use, my credit union was closed for the day and we couldn't purchase the car that day. We told him we'd com back the next day and finish up. We were outside the dealership in our own vehicle and about to go home he quickly came out of the building and told us we "MUST" buy the car today using the dealership's financing or else the price would go up. I found this tactic of trying to strong arm us into using their financing very rude. His reason was incentives or rebates applied to the sale may run out tomorrow. I went back into the building to talk with his manager. The manager told me even if the rebate ran out they would still honor a price they gave us. We came back the next business day to pick up the car. About a week later we received a phone call from the dealership saying there was a problem with the extended warranty we purchased and we needed to come in and sign more paperwork. Which I had to take time off work to do, but we were told it had to be done. About two weeks after that (during the covid quarantine conveniently when we can't speak to anybody in person at the dealership) we received an email from the dealership's accountant named David who told us there is $2000 "missing" from the sale of the car and we are responsible for paying this. No explanation was given for what happened or why we owed more money. Attached in that email was paperwork from the sale of the car which was so poorly scanned it was not legible. I called David and asked for an explanation as to why we owed more money and the questioned the illegible paperwork. He didn't have an explanation for what happened and simply refused to look into it. I debated with him insisting I needed to know why were were paying more money 3 weeks after the sale of the car had been completed. I needed to know what we're paying for and he simply told me "you signed the sales agreement". Angry and frustrated my wife decided emailing the owner was the next logical step. That was several weeks ago and the owner has been unresponsive. My wife and I are concerned that there is nothing stopping the dealership from coming back again and asking for more money. I find it extremely unprofessional and disappointing how this was all handled. The sale of this car was very shady, difficult and stressful. Furthermore, this was my wife's first new car and it has been completely ruined by the dealership. She can't enjoy after dealing with David and is upset whenever she drives it. I would highly recommend finding another dealership. More