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1st Honda Simi Valley
Simi Valley, CA
1,152 Reviews
First Honda Simi Valley is proud to offer San Fernando Valley drivers an impressive selection of new and used Honda cars, trucks and SUVs. Visit our Simi Valley, CA, Honda dealership today to discuss your Honda financing options or to get Honda service for the car you already own.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:30 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:30 AM - 7:00 PM
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Showing 1,152 reviews
August 15, 2008
First Honda sold me an Odyssey EX-L R&N. Prior to signing the contract, I wanted the bluetooth option available as a standard on the Touring model. They said, no problem, and it was $500. What they didn't te the contract, I wanted the bluetooth option available as a standard on the Touring model. They said, no problem, and it was $500. What they didn't tell me was that the bluetooth was not the same one, and proceeded to install an aftermarket model that stuck out like a sore thumb on my dashboard. Though ugly, it had these functions: CallerID, turn off my radio when a call is placed/received, auto-pairing. Upset and feeling ripped off, I went to Honda's website to find a picture of a bluetooth option. I then called the sales dept to file my complaint, the sales manager, Chris Tucker, had never heard of the Honda factory bluetooth I was talking about. I had to point him to the website so he could look it up. He called in his Service Manager, Greg, who confirmed that they had this part and could install it, for ANOTHER $500. Before I agreed, I asked whether this would then work like the touring model. They said, "It should." They claimed that they've never installed this before and I was the guinea pig, which I said that I didn't mind. "Take as a long as you want, just do it right." Now, I don't know if it was installed correctly, but the behavior is this: doesn't shut off radio, doesn't have caller ID, no interface w/ my navi control screen. Nothing like the bluetooth on the Touring Model. I offered to pay penalty to get out of this car and upgrade to Touring, the offer was FLAT OUT REJECTED! They then told me that I was stuck with this, and am unwilling to refund any of my money. I'm simply stuck with a car that has a $1000 option that I could purchase at the local Costco for $60. They are incompetent in their knowledge of their vehicles and accessories. More
by hongt225
Employees Worked With
Stu Miller, Chris Tucker, Greg Levy, Donna
Helpful November 27, 2006
Contacted 1st Honda through internet. Blaine contacted me quickly with a really nice quote. We went out two days later to buy the vehicle and all went well. He didn't try to convince me I needed extra w me quickly with a really nice quote. We went out two days later to buy the vehicle and all went well. He didn't try to convince me I needed extra warranties for the car, accepted what I wanted and gave it to me. All cars have a "car theft number" on them, so I had to pay for that even though I would've preferred not to. But since price was so low, I accepted the add-on. Price was MUCH less than other dealers were offering. The main frustration was having to wait for car to be brought up and tank to be filled. That took too long. But everything else went very smoothly. Other inconvience was I was given the wrong manual, but hopefully the right one is in the mail. More
by emc38
Employees Worked With
Blaine Gray
