1st Honda of Simi Valley - Service Center

I guess they didn't want my business My review is purely based on the service center. I have a 2017 civic hatchback sport touring that needed regularly scheduled maintenance so I called My review is purely based on the service center. I have a 2017 civic hatchback sport touring that needed regularly scheduled maintenance so I called First Honda Simi Valley because it is the closest dealership to where I live. I never got a response. The first time I called the phone kept ringing with no answer. One week later I tried again and was able to leave a voicemail. I stated my name, contact info and requested a call back to schedule an appointment for service. Two weeks later, still no response so I drove out of my way to Oxnard where they always handle things promptly and professionally. Thinking back I've attempted to get service here before and didn't do it then either because I was turned off by the service department. I'll continue to drive out of my way to a dealership that acts like they like taking care of a Honda as much as I do! More

Service Don delivered excellent customer service. I was using an extended warranty, which I though might be hassle, but Don made the entire process so easy. Don delivered excellent customer service. I was using an extended warranty, which I though might be hassle, but Don made the entire process so easy. The entire experience was excellent!! If I could 10 stars, I would. First Honda excels in Customer Service! More

13 years of excellent servicing at 1st Honda of Simi Valley I have been servicing my 2006 Honda CRV at 1st Honda ever since it was new and have always been delighted with the efficiency and friendliness of the I have been servicing my 2006 Honda CRV at 1st Honda ever since it was new and have always been delighted with the efficiency and friendliness of the service personnel. Don is the latest in that line and he certainly lived up to the high standards of his predecessors. More

Service is great. Friendly service staff. I feel like they are working in our best interest and not just to make revenue for Honda. We were provided a rental car too si Friendly service staff. I feel like they are working in our best interest and not just to make revenue for Honda. We were provided a rental car too since work took more than 1 day. More

Great Experience The service advisers are very caring and my adviser in particular, Don Carlisle, made me feel very special. The cleanliness and comfort of the waiting The service advisers are very caring and my adviser in particular, Don Carlisle, made me feel very special. The cleanliness and comfort of the waiting area deserves high points as well. Prices at this dealership are reasonable. More

14 years of wonderful service! Great service people!! Nice place to wait. Amazed that my Honda Hybrid was still under warranty after 100,000 miles! Thanks so much for all the years Great service people!! Nice place to wait. Amazed that my Honda Hybrid was still under warranty after 100,000 miles! Thanks so much for all the years of keeping my car in fabulous working order! More

Friendly and great auto service. Auto service rep, Don, was very friendly, listened to and heard my concerns and needs regarding my beloved Honda Pilot and got the job done in good ti Auto service rep, Don, was very friendly, listened to and heard my concerns and needs regarding my beloved Honda Pilot and got the job done in good time. More

Excellent Customer Service from Service Adjustor Jacob Morgan extremely responsive to my concerns about my car not passing smog due to a sensor problem. He went out of his way to explain things & wa Jacob Morgan extremely responsive to my concerns about my car not passing smog due to a sensor problem. He went out of his way to explain things & was very accommodating. I give Jacob a 10 for outstanding service. More

Good Customer Service Alan was very helpful and got me out of the appointment in time to get to work. It just can be a longer wait than suggested for service. Alan was very helpful and got me out of the appointment in time to get to work. It just can be a longer wait than suggested for service. More

Same day appointment, quick and on my way It was an unexpected problem and I got a short notice appointment. Time to replace warranty battery was reasonably quick and I was back on the road la It was an unexpected problem and I got a short notice appointment. Time to replace warranty battery was reasonably quick and I was back on the road later in the day. More