24 Ford of Easton

My 2006 F 150 Baystate has kept my F 150 running great through the years. My truck is 13 years old and running great. Baystate is the only place I go for service Baystate has kept my F 150 running great through the years. My truck is 13 years old and running great. Baystate is the only place I go for service to keep it running. More

No “service” I went in for an airbag recall using their online appointment system which screwed up the date. Then I rescheduled there for a new date. Not too big o I went in for an airbag recall using their online appointment system which screwed up the date. Then I rescheduled there for a new date. Not too big of a deal.. I got there and the guy took forever.. I needed a rental which they gave me for free because it was a safety recall. But they never communicated to me that they didn’t actually have the part until I went to pick it up, thinking they had fixed it. This was maybe two weeks ago or so. Then he said he’ll put in an “emergency order” for the part but I still haven’t received a call that it’s in or when it’s due in. This is especially irritating because right on their wall it says “have you called your customer?” or something like that. So you would think customer communication is one of their core values. You would think they’d take this issue seriously considering if I get into an accident the airbag could potentially explode and kill me and/or my passenger. As a side note, I’m aware all dealership service centers are expensive but the things they quoting people on were insane. I think it was around $150 an hour labor. No thanks. These guys are getting screwed if they aren’t under warranty. More

To the point I brought my Ford Edge in 2007 and it has been a joy. The Service Department has been great. Maintaining vehicle can be expensive. However, when you a I brought my Ford Edge in 2007 and it has been a joy. The Service Department has been great. Maintaining vehicle can be expensive. However, when you are given the facts and they are prioritized you are able to understand. Safety is always first. More

Looking for an F150 I want to thank Patrick Gloss for his time and effort. He made this experience very easy and was very professional the whole time. I was well taken ca I want to thank Patrick Gloss for his time and effort. He made this experience very easy and was very professional the whole time. I was well taken care of and comfortable and made out very well. Would certainly recommend. More

Very professional My truck has been there quite a few time and I was please each time I brought it for service I would recommend bay state ford to anyone I knew that wa My truck has been there quite a few time and I was please each time I brought it for service I would recommend bay state ford to anyone I knew that was looking for a ford More

Air conditioning I had to take my car in twice because they didn’t fix it correctly the first time. This is how I will never buy another Ford ever again I had to take my car in twice because they didn’t fix it correctly the first time. This is how I will never buy another Ford ever again More

Quick and easy Thank you! Chuck worked his butt off for me even though he had more lucrative customers waiting on him during all of my visits. Thank you! Thank you! Chuck worked his butt off for me even though he had more lucrative customers waiting on him during all of my visits. Thank you! More

Quick Lane Quick and efficient on a Saturday morning. I was in and out within an hour! Service adviser was courteous and explained options well. Price was reaso Quick and efficient on a Saturday morning. I was in and out within an hour! Service adviser was courteous and explained options well. Price was reasonable for an oil change and tire rotation. More

Airbag recall The visit was painless. It was great to have a loaner. While I did wait it would have been nice to have reading material geared toward women. Also bro The visit was painless. It was great to have a loaner. While I did wait it would have been nice to have reading material geared toward women. Also broken chair in waiting area was not ideal. Dan was very aware of my time and took good cate of me. Should be a valued employee. More

Very nice, friendly, and professional staff at Baystate. This is the third Escape I have purchased at Baystate. For two previous Escapes I have had all maintenance work done at Baystate. Staff from Sales t This is the third Escape I have purchased at Baystate. For two previous Escapes I have had all maintenance work done at Baystate. Staff from Sales to Finance to Quick Lane have all been courteous and professional. The cars I have purchased have performed well. I would recommend Baystate to family and friends. I don’t know the names of all I dealt with for this last purchase other than Tyler. The Woman in Finance was great. She was fast, friendly with a great sense of humor. One of the managers,I believe, was watching out for me as I waited both on Thursday night and Saturday. He as well as Tyler continued to provide updates on the status of my car even though it was not a long wait. I am happy with my new Escape and the staff at Baystate. More