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495 Chrysler Jeep Dodge Ram

Lowell, MA

4.6
626 Reviews
We are a family owned and operated business where our main goal is to provide a great purchase experience for all departments not only in the sale of a new or preowned vehicle,but in the maintainence and parts departments as well. My goal is 100% satisfaction and will remain my goal for as long as 495 Chrysler Jeep Dodge Ram remains in the Lowell area. I promise that if you have any issues I am available at anytime and I am in the store everyday You can call me direct at 978.454.1400 and speak with me personnally Tony
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732 Rogers Street

Lowell, MA

01852

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Showing 626 reviews

October 02, 2021

Shared on behalf of Oneil Nicholas (I am the partner mentioned so this is a firsthand account.) I just filed a complaint with the Massachusetts Attorney General’s office and it was not surprising to More

by Createfaces
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager
Oct 04, 2021 -

495 Chrysler Jeep Dodge Ram responded

We welcome all reviews whether there positive or negative. After further review the customer came into the dealership with a Bluetooth concern on 9/3/2021. Our factory trained technician scanned the 2012 Dodge Charger and it showed that Mr. Nicholas Bluetooth module had failed. We replaced this module in order for the Bluetooth to work. Our technician then tested the Bluetooth and called the Service manager from his personal phone in Mr. Nicholas vehicle. We later discovered 3 weeks later the customer has a newer Iphone and is not compatible to his older vehicle. To have any Bluetooth work in his 2012 Dodge Charger he would have to replace the Bluetooth module. If Mr. Nicholas replaces his Iphone with and older model it will be able to work in his 2012 Dodge Charger.

Oct 04, 2021 -

Createfaces responded

I love how the owner of a dealership is blaming the customer for having an older car and a newer phone. What he should do is own up to the fact that his Service Dept should’ve asked the customer what type phone he had before doing $1000 worth of work which didn’t fix the issue of the customer’s phone connecting. BTW - My “2012” Charger has only 44,000 miles so don’t let the owner’s continous mention of the year gaslight you into thinking I’m driving an old junk-box.

September 30, 2021

it was the best experience we have had in leasing a new car..they were all extremely helpful and nice More

by bkdsld
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Poirier
September 24, 2021

Great people, excellent service. Very helpful with my 2 yr old while I was filling out paperwork More

by foggryan9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James W. Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2021

Friendliest car dealership that we have used. An easy quick experience that’s why we keep going back to this specific dealership. More

by burke.stacey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
September 15, 2021

James helped me find the best option that works for my family. Very patient and hard working guy! Thank you for making me a Jeep Girl! More

by JeepGirl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James W. Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2021

I have purchased many cars. This was the best buying experience I have ever had. Sam was a pleasure to work with. If any one I know was looking for a Jeep I would send them to Sam at 495 Jeep. More

by Swalker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James W. Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Cruz
September 11, 2021

Just had the best experience with them. I kept taking my jeep back to dealer I bought it from, 6 different times, and always came back worse off. Took it 495 Jeep service and had really awesome customer se More

by cynthia201426
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike F. Service dept.
September 08, 2021

Worst dealership. I have a brand new Jeep 2021 with jeeb wave warranty that was purchased at a different dealer. Despite several visits, they failed to address a very simple issue with a tire that was out o More

by Jeep_adventure
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shahriar Ghandchi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

495 Chrysler Jeep Dodge Ram responded

I’m sorry to hear that your experience didn’t live up to your expectations at 495 Chrysler Jeep Dodge Ram. I understand that you purchased a vehicle at another dealership if you like to privately message me I can send you a brochure on the Jeep Wave program. Perhaps the program wasn’t explained to you properly at the dealership you purchased your new vehicle from.

Sep 14, 2021 -

Jeep_adventure responded

This has nothing to do of whether, or not the service is covered under the jeep warranty. It has to do with your service department claiming that there was nothing wrong with the vibration despite several visits. They could simply say that you have tires balance issue, but we are not going to cover it , rather than lying to the customer and let them drive the car with vibration that could result in further degrade and damage to the tires and possibly other components, not to mention the discomfort in ride quality of a new Jeep.

Sep 14, 2021 -

Jeep_adventure responded

This has nothing to do of whether, or not the service is covered under the jeep warranty. It has to do with your service department claiming that there was nothing wrong with the vibration despite several visits. They could simply say that you have tire balance issue, but we are not going to cover it , rather than lying to the customer and let them drive the car with vibration that could result in further degrade and damage to the tires and possibly other components, not to mention the discomfort in ride quality of a new Jeep.

September 01, 2021

Josh was great good experience as always at 495 Jeep. Spent time with me finding the right car even came in on his day off More

by Clt2bos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Berberena
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2021

Jack Diprieto and Patrick Poirier. These two gentlemen know how to treat a customer. A+professionalism and quality service! First round is on me g. More

by Rahquise123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack D. Patrick P.
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