495 Chrysler Jeep Dodge Ram

A long time customer of this dealership, I was very disappointed in the most recent servicing of my vehicle. I made the 9:30 am appointment on line for a routine oil change and tire rotation, a reque disappointed in the most recent servicing of my vehicle. I made the 9:30 am appointment on line for a routine oil change and tire rotation, a request to diagnosis the reason for continued pulling upon acceleration, a battery assessment and to determine why the check engine (MIL) light had appeared. The vehicle was dropped on before the appointment time, but I chose not to wait at the dealership. When I had not heard anything, I texted the service coordinator at 2 PM, and received a short reply with the gist being the vehicle was in process. At 4 PM, I received another text asking if I wanted an additional service, with no indication that the vehicle had had most of the servicing complete. It took a follow phone call to clarify that the requested work had been completed, and was not just being looked at that time. Bottom line, everything was done as requested, and I continue to trust 495's work. However, being completely in the dark for 7 hours, without any communication was very annoying. In addition, a warranty repair was done as part of this servicing, again, without any communication. A quick estimate of the time needed for diagnosis and repair sometime in the late morning would have been helpful, since although I was not waiting for the vehicle, did not presume that the service would be taking all day. My previous appointment, earlier in the year at 495 was equally disappointing, with the service coordinator leaving for the day also without any communication at all. More

The process from start to finish was quick and easy. Everyone I interacted with was very friendly and knowledgeable and made the experience seamless Everyone I interacted with was very friendly and knowledgeable and made the experience seamless More

Very nice website, quick response, friendly no stress atmosphere good selection would do business again with 495! atmosphere good selection would do business again with 495! More

Took a little over and hour for an oil change and tire rotation. It was busy but got me out in a decent time. rotation. It was busy but got me out in a decent time. More

We're part of a great family "495 Dodge". Where the service isoutstanding, and the atmosphere very professional. Where the service isoutstanding, and the atmosphere very professional. More

Parts manager in frustration stated “that part was already on its way and he cancelled?!?!” His body language and tone obviously showed anger and discontent while handing the cancellation to the custo already on its way and he cancelled?!?!” His body language and tone obviously showed anger and discontent while handing the cancellation to the customer. Customer left calmly but was saying “I am not coming back and will find other facilities from now on.” Lesson: Parts manager should have maintained professional business demeanor and not show childish emotions during a normal business transaction. One less customer and lost forever because of immaturity by the parts manager who did a cancellation. More

495 Chrysler always goes above and beyond to get our cars serviced in a timely manner. Check in is quick, easy and pleasant. The fully stocked waiting room is comfortable with wifi, a TV, and beverages. Very serviced in a timely manner. Check in is quick, easy and pleasant. The fully stocked waiting room is comfortable with wifi, a TV, and beverages. Very good customer service. More

Mike Glover was excellent. He set up my appointment and explained the results of my service He set up my appointment and explained the results of my service More

Service advisor Ray Arocho was extremely helpful in making it possible for the affordability to help with the repair costs. Thank you Ray and your associates!! making it possible for the affordability to help with the repair costs. Thank you Ray and your associates!! More

Service and communication were excellent and clear from start to finish. The entire process was smooth, enjoyable and timely. My Product Specialist, Bobby Currie, remained focused and attentive, answering start to finish. The entire process was smooth, enjoyable and timely. My Product Specialist, Bobby Currie, remained focused and attentive, answering all of my questions with just the right amount of detail. I would absolutely recommend this dealership and Product Specialist to others. More