495 Chrysler Jeep Dodge Ram

★☆☆☆☆ Two days. Four trips. 75 extra miles I paid for. Not one employee ever gave me their name. I leased a 2024 Wrangler from 495 Chrysler Jeep Dodge Lowell. Lea Four trips. 75 extra miles I paid for. Not one employee ever gave me their name. I leased a 2024 Wrangler from 495 Chrysler Jeep Dodge Lowell. Lease ended Sept 11. I came Sept 9 to return it early, because I was over mileage and every mile costs me $0.25. SEPT 9 Pulled into service. A man was standing there. Never introduced himself. I said I was returning a lease. He said they couldn't — "the guy who does it isn't here." No name. No number. No offer to find anyone else. He never asked if my lease expired that day. If it had, I'd have been out of options, and nobody cared enough to ask. I drove to the front. Two more employees — one smoking outside, one in a red shirt. Neither introduced himself. Same answer. This dealership does lease returns through one person, four days a week. Wednesday is the one day they don't. They couldn't give me his name. Couldn't schedule me. Come back tomorrow. I asked if I could leave the vehicle in one of the many empty spaces and return for the paperwork. No. The man in red told me to go find another dealership that would take it. Then, the moment he realized I was returning rather than buying, he asked if I wanted to trade into a Cherokee. Suddenly there was energy. Once it was clear there was no sale, the helpfulness ended. So I did what he said. Drove 20 minutes to a Jeep dealership in Methuen. They said they couldn't accept a vehicle purchased at Lowell — it had to go back where I leased it. The opposite of what Lowell sent me out believing. The difference in treatment was immediate. Polite. Professional. Their employee said one person handling returns made no sense — they have three who can do it — and that a lease return is one of the simplest transactions in this business. He told me to write a review about how Lowell treated me. I called Lowell from there. Sales gave me a name for the first time: Shaw. No number. No way to schedule. I asked what time he arrives — told 8am, then a voice in the background corrected it to 9. Someone had the answer and wouldn't take the call. They also said I didn't need an appointment, just walk in — the opposite of what I'd been told in person hours earlier. SEPT 10 I drove back a fourth time. The same man who'd been smoking the day before, who told me they couldn't help me, walked out and said: "I remember you. You're returning the Jeep." Then he photographed the plates. Removed them. Recorded the odometer. Handled the entire return himself. Ten minutes of work. Then we stood in the lot another twenty-plus waiting on a receipt. I never met Shaw. He never came out, never introduced himself, never apologized, never appeared. Whoever handled the paperwork inside, I never met either. Not one person put a name to any of it. His explanation for Wednesday: he had to leave the paperwork for Shaw. He could have left it for Shaw on Wednesday. The vehicle could have sat in the lot overnight. Nothing about Thursday required anything Wednesday couldn't have — except my time, fuel, and mileage. Then, while I stood waiting, he joked about me "acting crazy" and not wanting to pay my bill — mocking a frustration his own department created. He also came out to say the receipt couldn't be printed and offered to email it — to get me off the lot faster. I said I wasn't leaving without it in hand. He then admitted he wouldn't have left without one either. So why try? We stood outside over half an hour. Never invited in. Never offered anything. The person with me needed the restroom and chose not to ask, because the treatment made her uncomfortable enough to just wait outside. She'd asked at another Jeep dealership the day before and been helped without a second thought. Three years of payments. When I came to hand the vehicle back, they treated me like an inconvenience — until they thought they could sell me something. They sent me to a competitor rather than take back their own lease. More

Did an oil change on my Jeep Wrangler they checked all the fluids and was at a decent price. the fluids and was at a decent price. More

I had a Jeep recall. The gentleman, Ray Arocha Jr., was very friendly and helpful The gentleman, Ray Arocha Jr., was very friendly and helpful More

Dealer was very on top of my service Made sure I was aware of my appointment answered my questions took me in earlier than expected My car was done quickly and was washed Excellent service all around in aware of my appointment answered my questions took me in earlier than expected My car was done quickly and was washed Excellent service all around including the girl that greeted me when arriving to the professionalism of the girl at the cashier window More

Excellent work, done right the first time. Scheduling and drop off is easy and the car was delivered when promised. Scheduling and drop off is easy and the car was delivered when promised. More

Since 2021 I’ve had a very good experience at Jeep 495 . . well organized, punctual, friendly staff and great waiting room . well organized, punctual, friendly staff and great waiting room More

I brought my Wrangler JL into 495 Jeep to have a mix of routine servicing plus some "could you look into this odd thing?" inspections. I had Ray as my service advisor, and he's worked with me on previous routine servicing plus some "could you look into this odd thing?" inspections. I had Ray as my service advisor, and he's worked with me on previous visits as well. I work from home but also like to go offroading in my Jeep, so it has relatively low mileage for its age but where some of those miles are awfully rough. Ray does a great job of taking that into account to come up with a service schedule that makes sense for my specific uses and needs and keep the Jeep running smoothly. He's also great with keeping me informed with the how the work is going and answering any questions that I have. I've brought my Jeep to 495 Jeep since I bought it back in 2022, and I've always received excellent service from them. More