495 Chrysler Jeep Dodge Ram - Service Center

These guys are usually pretty good. I waited a bit for someone to acknowledge me standing at the counter but eventually someone came over when they were free. I was just having the sche I waited a bit for someone to acknowledge me standing at the counter but eventually someone came over when they were free. I was just having the scheduled 30k maintenance done on my 2020 Jeep Grand Cherokee. I waited for over two hours before I proactively checked the status of the maintenance. I was told I should come back later in the day because they were having issues with the alignment and it was taking too long. They were nice enough to Uber me home to Tewksbury and back when my Jeep was ready. The service guy was very friendly, professional and polite. I thought the price was pretty steep at almost $600 for maintenance and wiper blade replacements. More

Just picked up my Ram from the service department after 3 days of it sitting in the lot with no work done, after having made an appointment and telling the service rep I was renting a car and hotel room whil days of it sitting in the lot with no work done, after having made an appointment and telling the service rep I was renting a car and hotel room while waiting. Was told several times over the 3 days it was actively in the shop getting looked at, which wasn't true. Only found out because I have a fancy LTE-enabled security system that logs everything, and I could see it hadn't been turned on or moved in days. Had a very hard time getting anyone to answer or return my 10-15 calls. Eventually I couldn't trust them when they said they were about to get to it and decided to cut my loses. When I arrived to pick it up at 2PM on a Wednesday, none of the managers were at the dealership. So I'm out several hundred dollars of rentals and 3 days of aggravation for nothing. More

Everyone is always so friendly and attentive. They were busy during my recent service visit, but were able to get me in and out relatively quickly. They were busy during my recent service visit, but were able to get me in and out relatively quickly. More

Brought my truck in for a simple repair was told it was going to be done on a Friday did not get a phone call went to the dealership myself thinking it was all set was told by one person they didn’t get a going to be done on a Friday did not get a phone call went to the dealership myself thinking it was all set was told by one person they didn’t get a chance to look at it then was told by the service manager that they had to order the part then he said it would be done by Tuesday went back Tuesday and was told it would not be done until Wednesday again no phone call no communication I tried calling the service department nobody would pick up it was always leave a message no return phone calls worst service I’ve ever dealt with rude ignorant would never recommend anyone to do service business with them More

great service when I bring in my car. They do everything I ask them to do in a timely manner. They do everything I ask them to do in a timely manner. More

Easy to get the appointment and service was timely once I got there. Also a nice touch to give the vehicle a quick cleaning in and out got there. Also a nice touch to give the vehicle a quick cleaning in and out More

The dealer was very open to scheduling my car for service on the day and time I wanted. They did the job quickly and in a professional manner without trying to upsell me on unnecessary services. They also ke on the day and time I wanted. They did the job quickly and in a professional manner without trying to upsell me on unnecessary services. They also kept me up to date on their progress. More

Made appointment online about 3 weeks ahead of scheduled date. Appointment and service went off without a hitch (I waited). Presently the waiting room has been relocated to an area on the show room. Not rea date. Appointment and service went off without a hitch (I waited). Presently the waiting room has been relocated to an area on the show room. Not really an issue unless your wait is considerably long. More

Service made appointment within 2 days. This was quirk with all the Covid 19 issues. Within 5 minutes of arrival I was checked in and shortly after my car was in service bay. I waited on site and Recalls with all the Covid 19 issues. Within 5 minutes of arrival I was checked in and shortly after my car was in service bay. I waited on site and Recalls were done with additional items I added to list and the Car was washed within 2 hours. Very Happy with service and service advisor Mike Flynn. Lew More

No updates, held my car hostage and was told as the owner / lease not to call them for update, your manager is a tool. And I will never purchase another Jeep. 495 Sucks couldn’t even do a oil change for my c / lease not to call them for update, your manager is a tool. And I will never purchase another Jeep. 495 Sucks couldn’t even do a oil change for my car. Awful people!!!!!!!!!! More