495 Mazda - Service Center

I went for an 5000mile oil change. During the service Roger informed me of future maintanance for the brakes and tires. He provided the data and told me of the potential life of the brakes and tires. H Roger informed me of future maintanance for the brakes and tires. He provided the data and told me of the potential life of the brakes and tires. He did not pressure me into fixing the car during the visit. He also provided estimates of the repair work. More

Lannan was by far the best Mazda dealership that I dealt with. I spoke with someone with Bonneville Mazda and they were very rude, so when I called Lannan I was on the offensive. Roger the service manager with. I spoke with someone with Bonneville Mazda and they were very rude, so when I called Lannan I was on the offensive. Roger the service manager assured me that I would be taken care of and that his technicians would diagnose and correct any issues. He said that the car would be done by Friday and it was ready on Thursday morning, a pleasant surprise. He also kept in phone contact every step of the way so that we knew exactly the items that were being replaced and if they were covered under the warranty or not. We will certainly be bringing our cars in for routine maintainence from now on. We are even considering buying another Mazda since we were so pleased with this dealership. More

Roger went above and beyond when it came to the service on my Mazda. He kept me informed and updated on the repairs and asked for more time so the repairs could be finished correctly. You can tell that h on my Mazda. He kept me informed and updated on the repairs and asked for more time so the repairs could be finished correctly. You can tell that he really cares about customers and enjoys his job. More

I went for a 10,000 mile service on my 2010 Mazda M3 for an oil change and tire rotation. The service was prompt and courteous. an oil change and tire rotation. The service was prompt and courteous. More

Very good service from this dealership. Tells exactly what you need. The prices are also cheaper than non dealership businesses. Il be coming here for all my service as long as I own my Mazda. Thank you what you need. The prices are also cheaper than non dealership businesses. Il be coming here for all my service as long as I own my Mazda. Thank you very much. More

Alex Lannan serviced my vehicle 4500 miles ago and also this present oil change. I am just getting around to rating my experience. He as a true professional. His mannerisms and professionalism are outsta this present oil change. I am just getting around to rating my experience. He as a true professional. His mannerisms and professionalism are outstanding. He should be recognized and rewarded as a true customer service professional. I would highly recommend anyone needing anything, should go see Alex Lannan. More

They provide great service when they fixed the transmission on my car and did my oil change. They take care of your car and wash it at the end as well. transmission on my car and did my oil change. They take care of your car and wash it at the end as well. More

I'm writing this to let people know how great Lannan Mazda and their service department treated me when the car I purchased from them broke down. Here are the details - I bought a used 2007 Mazda CX-7 Mazda and their service department treated me when the car I purchased from them broke down. Here are the details - I bought a used 2007 Mazda CX-7 with 37k miles a year and a half ago from Mazda Lannan and I've put 11k miles on the car in that time. Last week, the timing chain snapped on the vehicle while my wife was driving it. I'm no mechanic, but I do know when a timing goes it means you have big problems, typically the engine has to be replaced. We still owe a lot of money on the vehicle and the thought of having to spend several thousand dollars to get it fixed was simply aweful. I called Lannan to let them know what happened and spoke to Hank Rogers, the service dept manager. I wasn't sure what to expect because it was a second hand vehicle and I assumed they were going to tell me that I was out of luck & would have to pay for repairs. From the first moment I talked with Hank, not only was he extremely friendly but he sympathized with my situation and from the get-go took the position of 'I'm going to help this guy in any way I can'. Hank took down my information, researched the warrenty information on the car, and engaged the district manager with the situation. They did their research and confirmed the damaged to the car was covered under warrenty - thank GOD! Once confirmed, Hank and the Lannan service dept did everything in their power to make this expirience painless as possible on me and my family. They paid to have the car towed to their dealership (I live in Danvers & the dealship is in Lowell), they provided us a rental car for more than a week, they called me everyday with status updates, and fixed the car within two days after they received the new engine. My expirience with Lannan Mazda was the best I've ever had with a dealership. I will definitely go back to them when shopping for a new/used vehicle. Thank you Lannan Mazda! More

Had a great experience with Roger Hanks and his mechanic, Cyril. They took tht time to repair my Miata MX-5 quickly. They worked with me to figure out the problem and get it right the first time. Excellent c Cyril. They took tht time to repair my Miata MX-5 quickly. They worked with me to figure out the problem and get it right the first time. Excellent choice and very competitive ! More

Today I took my Saturn ION, 2003 for service. I met Alex L. who was very courteous, friendly, professional and knowledgeable about his job. I certainly felt that I was not just another statistics in the com L. who was very courteous, friendly, professional and knowledgeable about his job. I certainly felt that I was not just another statistics in the company but I felt like a valued customer. I knew that my car was in safe hands and will be serviced appropriately. I would definitely recommend this dealership to everybody that includes Saturn owners, my friends and family. Thumbs up once again! More