495 Mazda - Service Center

I'm writing this to let people know how great Lannan Mazda and their service department treated me when the car I purchased from them broke down. Here are the details - I bought a used 2007 Mazda CX-7 Mazda and their service department treated me when the car I purchased from them broke down. Here are the details - I bought a used 2007 Mazda CX-7 with 37k miles a year and a half ago from Mazda Lannan and I've put 11k miles on the car in that time. Last week, the timing chain snapped on the vehicle while my wife was driving it. I'm no mechanic, but I do know when a timing goes it means you have big problems, typically the engine has to be replaced. We still owe a lot of money on the vehicle and the thought of having to spend several thousand dollars to get it fixed was simply aweful. I called Lannan to let them know what happened and spoke to Hank Rogers, the service dept manager. I wasn't sure what to expect because it was a second hand vehicle and I assumed they were going to tell me that I was out of luck & would have to pay for repairs. From the first moment I talked with Hank, not only was he extremely friendly but he sympathized with my situation and from the get-go took the position of 'I'm going to help this guy in any way I can'. Hank took down my information, researched the warrenty information on the car, and engaged the district manager with the situation. They did their research and confirmed the damaged to the car was covered under warrenty - thank GOD! Once confirmed, Hank and the Lannan service dept did everything in their power to make this expirience painless as possible on me and my family. They paid to have the car towed to their dealership (I live in Danvers & the dealship is in Lowell), they provided us a rental car for more than a week, they called me everyday with status updates, and fixed the car within two days after they received the new engine. My expirience with Lannan Mazda was the best I've ever had with a dealership. I will definitely go back to them when shopping for a new/used vehicle. Thank you Lannan Mazda! More

Had a great experience with Roger Hanks and his mechanic, Cyril. They took tht time to repair my Miata MX-5 quickly. They worked with me to figure out the problem and get it right the first time. Excellent c Cyril. They took tht time to repair my Miata MX-5 quickly. They worked with me to figure out the problem and get it right the first time. Excellent choice and very competitive ! More

Today I took my Saturn ION, 2003 for service. I met Alex L. who was very courteous, friendly, professional and knowledgeable about his job. I certainly felt that I was not just another statistics in the com L. who was very courteous, friendly, professional and knowledgeable about his job. I certainly felt that I was not just another statistics in the company but I felt like a valued customer. I knew that my car was in safe hands and will be serviced appropriately. I would definitely recommend this dealership to everybody that includes Saturn owners, my friends and family. Thumbs up once again! More

I have worked with Roger Hanks in the past, however was not familiar with Lannan Mazda. I have recently started going to Lannan Mazda where he currently working and have been happy with the great service not familiar with Lannan Mazda. I have recently started going to Lannan Mazda where he currently working and have been happy with the great service Roger continues to provide along with his team. Roger is honest and up front about what needs to be serviced and will give you an estimate before any work is done. He also checks in with you if his team finds anything additional that may need to be serviced. The guys are great at fitting the car in for service on short notice and complete what needs to be done according to your vehicle, which is great for me so I am not spending additional money I do not have right now. Also, every time I have gone in for service, I am given information and a cost estimate for the next expected service and time frame according to my vehicle and driving history. It is great to have trust in my service manager Roger, and always feel reassured when I leave that I do not have to worry about the safety of my vehicle. More

I have had an excellent experience with Roger at Lannan Mazda. The service work was done well and quickly and was done for a very reasonable price. I would highly recommend them to anyone looking for a d Mazda. The service work was done well and quickly and was done for a very reasonable price. I would highly recommend them to anyone looking for a dealership to bring their vehicle for service. More

I drive from Fitchburg to Lowell to have my car serviced and it's well worth the drive. I always receive top quality service and care while I am there and it's always a pleasureable experience. I always f and it's well worth the drive. I always receive top quality service and care while I am there and it's always a pleasureable experience. I always feel that Roger is looking out for my best interest in respect to my vehicle and gave me the heads up this time regarding my tires and that by winter I would need new ones. What can I say....it's always a pleasure. Thanks for the great service! More

When you find a trustworthy service manager you stick with them - Roger is really honest and an all around good guy. He really goes out of his way to ensure his customers are taken care of, and to build with them - Roger is really honest and an all around good guy. He really goes out of his way to ensure his customers are taken care of, and to build a rapport with them so they become a customer for life. Those qualities can be tough to find when going to a dealership for service - so often you're met with the typical "say-anything" service manager that will do anything to make sure your pockets are empty by the time you leave; that's simply not the case with Roger. I make these statements not only based on my own experiences, but from witnessing his interactions with other customers. Yesterday I went in for my 30k service and to get my winter tires swapped out for summer. Coolant flush is part of the 30k service; however, it wasn't necessary for my car yet so Roger gave me an alignment(much needed after the abundance of MA pot-holes this winter) in place of the coolant flush to ensure I was getting my moneys worth for this service, along with a couple other smaller details. Roger values his customers and because of that I feel comfortable referring my friends to him, and I will continue to bring my business to Lannan Mazda. More