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495 Mazda - Service Center

Lowell, MA

4.7
1,697 Reviews

1,697 Reviews of 495 Mazda - Service Center

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March 06, 2025

Didnt’t get a video link after the servicing. This is the second time in a row not receiving the link for the video, how to ensure that everything has done what it was supposed to be done in a re More

by PRALHAD.GHIMIRE98
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Paul Deziel
March 06, 2025

Normally I would rate this as a 5 star locale, but I’m knocking off a star because scheduling an appointment with them on the phone was such a challenge that I was researching other Mazda dealerships and More

by kldesign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto
March 06, 2025

Quick and easy. Nice lobby to wait in and there's free drinks and coffee! More

by LYZZIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICES employee.
March 05, 2025

Current management is a step up from 2019. 3 years ago I swore from setting my foot there ever again, and my rating would have been a 1 star. It is now a place where I can go to for routine More

by ayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
March 04, 2025

Very good dealership. Excellent customer service and support. Both sales and service. They take care of their customers. Highly recommended. More

by Toyota Tundra 2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Tierney
March 03, 2025

Service personal were amazing. All concerns were taken care of by friendly and attentive employees. Thank you Natasha for all your help. More

by mj4869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha
March 03, 2025

GREAT 1ST TIME EXPERIENCE. THE PERSON WHO CHECKED ME WAS TERRIFIC .... SERVICE WAS WELL TIMED . More

by MST.HILAIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marangoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2025

Excellent service, staff are polite. The service center has an excellent turn around time. Service center is very patient with warranty issues with vehicles that weren't bought from them More

by 2004xl1200r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domenic Pellegrino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto, Savan.
March 02, 2025

David Aponte, my primary contact, was polite, patient and followed up as needed without prompting. An overall pleasant experience. Give the man a raise! Yours, Klaus Lasch By the way how come he is not l More

by K.LASCH2559
Recommend Dealer
Yes
Employees Worked With
Keith Ladd
February 26, 2025

Great customer service! Was very friendly and helpful, will be coming back for services again More

by Ritamello089
Recommend Dealer
Yes
Employees Worked With
Roberto