495 Mazda - Service Center

They were able to get me in and out quickly even with additional repairs. 2.5 hours was very fast. I love the amenities. Staff very courteous. Easy to get work done and wait there. additional repairs. 2.5 hours was very fast. I love the amenities. Staff very courteous. Easy to get work done and wait there. More

Didnt’t get a video link after the servicing. This is the second time in a row not receiving the link for the video, how to ensure that everything has done what it was supposed to be done in a re This is the second time in a row not receiving the link for the video, how to ensure that everything has done what it was supposed to be done in a regular car servicing. I notified the person but i was told that everything is done. Please work on that. More

Normally I would rate this as a 5 star locale, but I’m knocking off a star because scheduling an appointment with them on the phone was such a challenge that I was researching other Mazda dealerships and knocking off a star because scheduling an appointment with them on the phone was such a challenge that I was researching other Mazda dealerships and service options in my area. I needed a major mileage service and wasn’t sure how long I would be waiting for work to be done. My phone calls either went to an unanswered phone, or a voice mailbox that nobody monitored. I called off and on, various times of the day for over a month until I finally spoke with a living human. More

Quick and easy. Nice lobby to wait in and there's free drinks and coffee! Nice lobby to wait in and there's free drinks and coffee! More

Current management is a step up from 2019. 3 years ago I swore from setting my foot there ever again, and my rating would have been a 1 star. It is now a place where I can go to for routine 3 years ago I swore from setting my foot there ever again, and my rating would have been a 1 star. It is now a place where I can go to for routine maintenance, tire balance, etc. But the diagnostics of a randomly occurring problem - that doesn't seem to be their cup of tea. I took my car there after an engine stall in slow traffic. I got a perfunctory routine check and was told everything is fine. Once at home, i got a much more detailed analysis and sensible advice from Grok. More

Very good dealership. Excellent customer service and support. Both sales and service. They take care of their customers. Highly recommended. Excellent customer service and support. Both sales and service. They take care of their customers. Highly recommended. More

Service personal were amazing. All concerns were taken care of by friendly and attentive employees. Thank you Natasha for all your help. All concerns were taken care of by friendly and attentive employees. Thank you Natasha for all your help. More

GREAT 1ST TIME EXPERIENCE. THE PERSON WHO CHECKED ME WAS TERRIFIC .... SERVICE WAS WELL TIMED . THE PERSON WHO CHECKED ME WAS TERRIFIC .... SERVICE WAS WELL TIMED . More

Excellent service, staff are polite. The service center has an excellent turn around time. Service center is very patient with warranty issues with vehicles that weren't bought from them The service center has an excellent turn around time. Service center is very patient with warranty issues with vehicles that weren't bought from them. Roberto was my service adviser. I bought my new car from Savan who is an excellent salesman, who excelles with communication. More

David Aponte, my primary contact, was polite, patient and followed up as needed without prompting. An overall pleasant experience. Give the man a raise! Yours, Klaus Lasch By the way how come he is not l followed up as needed without prompting. An overall pleasant experience. Give the man a raise! Yours, Klaus Lasch By the way how come he is not listed by you below? More