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495 Mazda - Service Center

Lowell, MA

4.7
1,697 Reviews

1,697 Reviews of 495 Mazda - Service Center

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December 21, 2024

Emily is very helpful with customer service. The tech video is useful too. Overall good experience today. More

by SANTORINI1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
December 20, 2024

Still waiting for light replacement plus info also wanted info for paint touch up contacts More

by kmd123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Deziel, Jonathan Terrero
December 20, 2024

They fixed my issue! Liberty Mazda could not - despite given 2 tries. My new go to dealership is 495 Mazda! More

by earlene.masiello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
December 20, 2024

Got there on time and left at a reasonable hour. What I really liked is the video the mechanic does on inspection and tell what's need or not its great. Big comfortable area to site in too with coff More

by Yetziel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
December 20, 2024

495 Mazda made the car-buying process painless! Savan was an awesome salesperson, he was so friendly and and accommodating. Domenic also provided a fair value for my vehicle trade-in and gave a gre More

by izplease
Recommend Dealer
Yes
Employees Worked With
Domenic Pellegrino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Savan Choun, David Flowers
December 19, 2024

Love the folks at 495 Mazda! They are all extremely helpful, pleasant and truthful about work that is needed versus what can wait to be done. More

by tara.carnright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto, Emily
December 16, 2024

Fast response. Clear and genuine negotiation. Surprise free closing. We traveled far to work with them. More

by South Shore Buyer
Recommend Dealer
Yes
Employees Worked With
Alex Marangoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
December 14, 2024

They did great! Got everything I needed done in a timely manner! Thank you so much! More

by Megan Gentile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2024

The staff, especially Emily, is very kind and helpful. The work performed by the technicians is excellent too. More

by JanH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
December 13, 2024

Actual wait time for simple recall was 3x the estimate time. I was the first person in line for service and still was longer than estimated More

by GONTHIERRG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
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