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A-1 Toyota - Service Center

New Haven, CT

4.7
49 Lifetime Reviews Review Dealership

49 Reviews of A-1 Toyota - Service Center

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December 05, 2020

"I am very happy to write this review for A1 Toyota..."

- Jane K.

I am very happy to write this review for A1 Toyota dealership in Woodbridge CT. I recently left another dealership that I went to for 20+ years. Sadly, things drastically changed there, and unfortunately not for the better! I am so very fortunate, and very much appreciate now being a part of A1 Toyota! They treat their customers with the utmost respect and genuinely care about them as well! I have had my car serviced there three times now and just recently purchased 4 new tires and had an alignment done. Dan Wheeler (Assistant Parts and Services Director) is wonderful to his customers and takes pride in making sure they are satisfied. During this very difficult time of dealing with COVID 19 and being extremely cautious about where I go, I feel very comfortable going to this dealership! EVERYONE wears a mask and is very cognizant about distancing and being careful when interacting with their customers! Along with being vigilant they are also very accommodating and care that their customers feel comfortable and safe. I have fortunately found a new dealership that I am happy to be a part of. I feel totally supported at A1 therefore, I will be totally supportive of them as well. I wrote this review because I am a firm believer that loyalty is a reciprocal relationship and that allegiance should work both ways! They are an honest, caring and well run family owned dealership!

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Recommend Dealer
Yes
Employees Worked With
Dec 07, 2020 -

A-1 Toyota responded

Jane - thank you so much for your wonderful review! We appreciate it and look forward to working with you again in the future!

December 04, 2020

"Hatim Yousef is a dedicated employee with excellent..."

- deehames31

Hatim Yousef is a dedicated employee with excellent customer service skills with attention to detail and making his customers feel welcome and important. The dealership is lucky to have such an employee.

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Recommend Dealer
Yes
Employees Worked With
Dec 07, 2020 -

A-1 Toyota responded

Thank you so much for your kind words. We appreciate it and look forward to working with you again in the future!

June 12, 2020

"Bad service experience"

- wbp

This review is a follow up on an email I sent to Mr. Galardi (A-1 President) on 5/29. After having had my windshield broken during a routine service appointment on 5/21, I made an appointment to have it replaced (for free) on 5/29. When I arrived on 5/29, I was told that the windshield hadn't arrived yet and wouldn't arrive until the following Tuesday (6/2). No one had called to tell me my appointment had been canceled. I returned on 6/2 and had the replacement windshield installed. A week later, my wife mentioned to me that she was getting a double image on our HUD. A-1 had installed the wrong windshield. The correct windshield was eventually installed on 6/15. I've given A-1 three stars because of my past, good experiences with A-1. However, it took three visits and one faulty repair before A-1 corrected the damage they did to my car. I've seldom experienced this level of carelessness and/or incompetence in a business and plan to take my business elsewhere in the future. I do want to commend Tariq Mohammad. My interaction with him has been very good. He's always kept his cool, even when I haven't always maintained mine.

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Recommend Dealer
No
Employees Worked With
Tariq Mohammad, service advisor
Jun 17, 2020 -

A-1 Toyota responded

Barry - I do apologize for the initial incident of damaging your windshield glass during your routine service visit, and then to add insult to injury- the wrong glass was installed at the time of repair. Since all of this has transpired the proper glass has been installed into the vehicle. I do hope that our honesty and the fact that we took responsibility for our mistakes shows you that we do care about you as a customer and that we do hope to retain your business. At the time for your next visit feel free to contact me directly to set up your appointment and I can make arrangements to make it as convenient as possible for you to have the Prius serviced. Regards, Daniel Wheeler

February 15, 2020

"Andy was so helpful and efficient, we bought our car and..."

- Raja

Andy was so helpful and efficient, we bought our car and we are so happy with quality above our expectations, thank you Andy for a great service.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Andrew Constantinou
Feb 17, 2020 -

A-1 Toyota responded

Raja - thank you for the 5-star rating and the kind words. We appreciate it and look forward to working with you again in the future.

January 11, 2020

"1stclass service and sales"

- Bob Jarvis Jr

Wife bought a 2018 Sienna awd and I must say -Its my favorite SUV ever-The sales person-Andrew Constantinou is very pleasant and knowledgeable and above all patient with me in the set-up of the electronics[TBI}--Today I brought it in 4 the free 20k service and was informed about a plastic molding under the seat that needed replacement-They had the part installed and covered in 2 days-WOW-Tariq Muhammad was the most real/caring person I EVER meet in a service dept-there lucky in my book to have him-I WILL BUY ANOTHER VEHICLE THERE AGAIN-Bob Jarvis

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Tariq Muhammad-Service Assistant Manager, Andrew Constantinou
Jan 13, 2020 -

A-1 Toyota responded

Bob - thank you so much for the kind words! We appreciate the 5-star rating and look forward to working with you again in the future.

November 12, 2019

"I would like to praise the assistance of Kevin wright. "

- Nanette

Kevin spent an hour with me showing me how to use the technology in my new Toyota Corolla. He did this even though he was not the person who sold the car to me. He was thorough and most kind.

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Recommend Dealer
Yes
Employees Worked With
Nov 14, 2019 -

A-1 Toyota responded

Thank you so much for the wonderful review! We were happy to help and if you have any other questions on your new Corolla don't hesitate to call or stop by!

September 10, 2019

"A! Toyota"

- richgrim

Excellent service. Fixed my problem quickly. Scott Paraza gave excellent help with car features. Mustafa gave great explanation of CD player problems. Service care was excellent. Will use again.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Scott Peraza
December 16, 2018

"They know what Customer Service is all about."

- Jan

A-1 saved the day by agreeing to correct sub-standard body shop work done by another dealership. They did not have to take on a job, which required them to fix someone else's mistakes, but they agreed to do the work necessary. Working with Ralph and Christina made for a pleasant experience, at an exceptionally trying time with the other dealership. They were extremely professional, guiding me through the whole process and providing me my vehicle in proper working condition when the job was complete. The A-1 body shop team was great to work with, and I would recommend them highly.

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Recommend Dealer
Yes
Employees Worked With
July 20, 2018

"Amazing customer service"

- pank

I recently took my Toyota Prius to A-1 for body work after an accident. I was noticeably upset. I was completely reassured and put at ease. The body shop manager, Ralph Doyon and the shop coordinator Christina Hendricks treated me with great courtesy and competence. They handled everything promptly and efficiently. My car was restored to showroom new appearance. I couldn’t be happier with the service provided by A-1. I cannot imagine every taking my vehicle anywhere else. I also know, that when I am ready for my next car I will look no further than A-1.

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Recommend Dealer
Yes
Employees Worked With
June 05, 2018

"Time taking"

- Raghu

First, they don't even wash your car when you give it for a service. That's something new to me. When asked about the wash they say "no wash offered for 'JUST' an oil change". Well, that oil change took more than 2 hours with a scheduled appointment. Tony was really helpful though. I'm just tagging him in this review cause I don't remember the names of the people with whom I interacted with.

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Recommend Dealer
No
Employees Worked With
Dont remember the name
Jun 07, 2018 -

A-1 Toyota responded

To Whom It May Concern, I do apologize for the delayed stay in our service center for the oil change on your vehicle. For your next scheduled maintenance, please contact me directly prior to coming in and I will be happy to schedule your visit and will make sure the visit is expedited in a timely manner, along with getting your vehicle washed. Please contact me if you have any other questions or concerns. Regards, Daniel Wheeler Assistant Parts & Service Director A-1 Toyota 203-387-6691 x177 wheelerd@a1toyota.com

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