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A-1 Toyota - Service Center

4.1

41 Lifetime Service Reviews

50 Amity Road, New Haven, Connecticut 06515

41 Reviews of A-1 Toyota - Service Center

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July 20, 2018

"Amazing customer service"

- pank

I recently took my Toyota Prius to A-1 for body work after an accident. I was noticeably upset. I was completely reassured and put at ease. The body shop manager, Ralph Doyon and the shop coordinator Christina Hendricks treated me with great courtesy and competence. They handled everything promptly and efficiently. My car was restored to showroom new appearance. I couldn’t be happier with the service provided by A-1. I cannot imagine every taking my vehicle anywhere else. I also know, that when I am ready for my next car I will look no further than A-1.

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Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Doyon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Christina Hendricks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 05, 2018

"Time taking"

- Raghu

First, they don't even wash your car when you give it for a service. That's something new to me. When asked about the wash they say "no wash offered for 'JUST' an oil change". Well, that oil change took more than 2 hours with a scheduled appointment. Tony was really helpful though. I'm just tagging him in this review cause I don't remember the names of the people with whom I interacted with.

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Recommend Dealer
No
Employees Worked With
Dont remember the name
Jun 07, 2018 -

A-1 Toyota responded

To Whom It May Concern, I do apologize for the delayed stay in our service center for the oil change on your vehicle. For your next scheduled maintenance, please contact me directly prior to coming in and I will be happy to schedule your visit and will make sure the visit is expedited in a timely manner, along with getting your vehicle washed. Please contact me if you have any other questions or concerns. Regards, Daniel Wheeler Assistant Parts & Service Director A-1 Toyota 203-387-6691 x177 wheelerd@a1toyota.com

February 21, 2018

"Very Well Paced "

- Melvblaze

The enviorment was very comfortable , the customer service was very pleasing, I was able to make choices with no pressure. I also found that all my questions were answered .

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Recommend Dealer
Yes
Employees Worked With
Carlos Rodriguez
February 08, 2018

"Great Service Department"

- Greg

A-1 has an incredible service department and Sarah Celone treated me like I was family today. Haven’t been to the dealership since 1997 and the entire A-1 team made me feel at home. Thank you very much.

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Recommend Dealer
Yes
Employees Worked With
August 29, 2017

"Recent service "

- Jim b

I was very pleased with my recent service for my Prius. The staff is very professional and care about you as a valued customer. They keep you appraised of the status of your vehicle. I would recommend them to everyone.

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Recommend Dealer
Yes
Employees Worked With
August 08, 2017

"TERRIBLE SERVICE AND POOR COMMUNICATION!!!!!"

- Alex32

I bought an alarm system and they installed. Later on I installed an aftermarket strip of LED lights to the back of my car asnd the alarm system failed. This is not supposed to happen considering the alarm system is a new and advanced peice of hardware. Instead of finding a solution to the problem, the only thing A1 Toyota decided to do was blame and insult me. A1 Toyota has dissapointed me.

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Recommend Dealer
No
Employees Worked With
Mustafa Alsamraie
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Gary Dos Reis
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 08, 2017 -

A-1 Toyota responded

Dear Alex32, The situation with your remote start was explained to you AND DEMONSTRATED to you a few months ago. Gary sat with you and listened to you. When you told him that service had told you that they believed it was because you had put aftermarket LED bulbs in the dome, but service hadn't actually brought the vehicle in yet to do an actual assessment, he made arrangements to have them bring it into service to actually diagnose it. Service found that you had installed an aftermarket light that plugged into the hitch. Whenever they unplugged the light, the remote start worked perfect and whenever they plugged it back in, the remote start didn't work. They brought you into service and showed you what the issue was, and showed you multiple times! It is very common for additional work by another party to void and tamper with the work of a first party. This isn't an insult to you. It is a mechanical fact. The demonstration should have proved that to you. AnnaLynn Wheeler General Manager

June 27, 2017

"poor follow up"

- Edwin Gomez

Although the experience of leasing my vehicle was excellent, i can't say the same about my service experience. i took my car to get rid off the smoke smell from the previous owner. after they told my sales rep they would give me a loaner, the day before they told me for that type of job a loaner wasn't available. then after we work things out and left the car for service when i picked the car up i noticed my windshield was cracked. i brought to their attention, needles to say how upset i was , 3 different persons "in suits" came outside telling me that couldn't happened there but that they were going to look at video to make sure and they were going to call me the next day to let me know what they saw. bottom line no calls, no contact from any one... a windshield is no big deal but when you talk a big game just follow trough....

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Recommend Dealer
No
Employees Worked With
not sure
Jun 28, 2017 -

A-1 Toyota responded

Edwin, Sorry for your poor experience at the dealership. I would like to extend my contact information, that way we could speak more in depth as to how we think the windshield damage originated, along with how to get it resolved. Regards Mike Querfeld 203-387-6691 ext 105 mike@a1toyota.com

May 25, 2017

"They caused a problem to charge me for a repair"

- MadAnt

I went in for my Lifetime Oil Change and complimentary tire rotation and walk out with a $150 repair bill from them breaking the bolts that hold the tire on. Ok, so I know unexpected things happen but two times they work on my tires two times the bolts are broken and need to be repaired at $100 labor and $10 per bolt. They go on and tell me it is common in older vehicles like mine and they see it a lot. So if it is common is it a defective part? if they see it a lot are they negligent and causing the problem? I complained there in person and they couldn't care less. I was just told "oh you have an old vehicle." I can understand if it was something mechanical but a bolt that holds a tire on? All 5 bolts that hold the tire on??? The only saving grace of this place is Carol (I believe it was her at the checkout counter). She happened to have a $25 coupon to help me out. But going in for a free service and still walking out with a $120+ bill due to a problem they caused... yay (a sarcastic "yay"). I don't trust this place with any repair because it seems they cause more problems in order to charge you more money. Its no wonder why they give a free oil change or free tire rotation... they get you in, break something, then hit you with a bill. I wouldn't be here complaining if they even tried to work with me. They didn't care about anything other than me paying a the bill.

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Recommend Dealer
No
Employees Worked With
Conor Koulogianis
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Carol Mazzarelli
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tony the service advisor (I didn't get his last name and it wasn't on my repair summary)
May 26, 2017 -

A-1 Toyota responded

Hello, I'm Dawn Wheeler, Executive Assistant for AnnaLynn Wheeler with A-1 Toyota. Please contact me at 203-389-1521 so I can resolve the issue at hand. Thank you.

May 30, 2017 -

A-1 Toyota responded

Dear "MadAnt," Thank you for bringing your experience to our attention. I am sorry we caused you aggravation and dissatisfaction. Taking the time to talk to management and allowing us to make amends is a help to us, as well, since we can improve our future processes due to your input. Safe driving, AnnaLynn Wheeler

May 30, 2017 -

MadAnt responded

Management from A1 Toyota had gotten in touch with me on 5/26 and initiated a refund along with an apology. I am to be receiving an adjusted bill (to be mailed to me) along with a refund to my credit card. I am currently waiting for processing due to the holiday weekend. I am very appreciative of the service I am getting now... it is just unfortunate that I had to go to a 3rd party website and write a negative review... I feel this could have been addressed in the shop from the beginning. I do not believe I would be treated as well as I am being treated now without having publicly complained and having left my review. At least it shows they do care and read the reviews here and try to make things better.

May 17, 2017

"Poor service disorganized"

- rdbernstein

I called and left a VM for service. No one called me back. My wife called the next day and they made an appointment for the wrong day. When I got there they were confused and had me for a different day. Then when I came to pick up the car no one helped me for fifteen minutes and didnt know where the car was. They were very confused and kept making it sound as if I was making mistakes

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Recommend Dealer
No
Employees Worked With
May 18, 2017 -

A-1 Toyota responded

Hello, I'm Dawn Wheeler, Executive Assistant for AnnaLynn Wheeler with A-1 Toyota. Please contact me at 203-389-1521 so I can resolve the issue at hand. Thank you.

May 19, 2017 -

A-1 Toyota responded

Mr. Bernstein, I do apologize for the tough time getting through to our service BDC. I'm sure in the past you have had better experiences with our call center and in efforts to continue those positive experiences, moving forward, I am reaching out to you today to see if I could get a little more information on your experience. I can be reached Monday - Friday at 203-387-6691, and my direct extension is 177. Or feel free to contact me by email if that is more convenient for you at: wheelerd@a1toyota.com Regards, Daniel Wheeler Assistant Parts & Service Director A-1 Toyota

April 03, 2017

"great experience"

- ronnie

very nice staff, and very good environment, they have a very quiet computer room, so you can wait there with your working on computer, and the 4 -wheel alignment they did are great, feel the smooth of ruining after it

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Recommend Dealer
Yes
Employees Worked With
Kevin Wheeler, Jr.
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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