A-1 Toyota - Service Center

I recently took my Toyota Prius to A-1 for body work after an accident. I was noticeably upset. I was completely reassured and put at ease. The body shop manager, Ralph Doyon and the shop coordinator Christina Hendricks treated me with great courtesy and competence. They handled everything promptly and efficiently. My car was restored to showroom new appearance. I couldn’t be happier with the service provided by A-1. I cannot imagine every taking my vehicle anywhere else. I also know, that when I am ready for my next car I will look no further than A-1.

First, they don't even wash your car when you give it for a service. That's something new to me. When asked about the wash they say "no wash offered for 'JUST' an oil change". Well, that oil change took more than 2 hours with a scheduled appointment. Tony was really helpful though. I'm just tagging him in this review cause I don't remember the names of the people with whom I interacted with.

The enviorment was very comfortable , the customer service was very pleasing, I was able to make choices with no pressure. I also found that all my questions were answered .

A-1 has an incredible service department and Sarah Celone treated me like I was family today. Haven’t been to the dealership since 1997 and the entire A-1 team made me feel at home. Thank you very much.

I was very pleased with my recent service for my Prius. The staff is very professional and care about you as a valued customer. They keep you appraised of the status of your vehicle. I would recommend them to everyone.

I bought an alarm system and they installed. Later on I installed an aftermarket strip of LED lights to the back of my car asnd the alarm system failed. This is not supposed to happen considering the alarm system is a new and advanced peice of hardware. Instead of finding a solution to the problem, the only thing A1 Toyota decided to do was blame and insult me. A1 Toyota has dissapointed me.

Although the experience of leasing my vehicle was excellent, i can't say the same about my service experience. i took my car to get rid off the smoke smell from the previous owner. after they told my sales rep they would give me a loaner, the day before they told me for that type of job a loaner wasn't available. then after we work things out and left the car for service when i picked the car up i noticed my windshield was cracked. i brought to their attention, needles to say how upset i was , 3 different persons "in suits" came outside telling me that couldn't happened there but that they were going to look at video to make sure and they were going to call me the next day to let me know what they saw. bottom line no calls, no contact from any one... a windshield is no big deal but when you talk a big game just follow trough....

I went in for my Lifetime Oil Change and complimentary tire rotation and walk out with a $150 repair bill from them breaking the bolts that hold the tire on. Ok, so I know unexpected things happen but two times they work on my tires two times the bolts are broken and need to be repaired at $100 labor and $10 per bolt. They go on and tell me it is common in older vehicles like mine and they see it a lot. So if it is common is it a defective part? if they see it a lot are they negligent and causing the problem? I complained there in person and they couldn't care less. I was just told "oh you have an old vehicle." I can understand if it was something mechanical but a bolt that holds a tire on? All 5 bolts that hold the tire on??? The only saving grace of this place is Carol (I believe it was her at the checkout counter). She happened to have a $25 coupon to help me out. But going in for a free service and still walking out with a $120+ bill due to a problem they caused... yay (a sarcastic "yay"). I don't trust this place with any repair because it seems they cause more problems in order to charge you more money. Its no wonder why they give a free oil change or free tire rotation... they get you in, break something, then hit you with a bill. I wouldn't be here complaining if they even tried to work with me. They didn't care about anything other than me paying a the bill.

I called and left a VM for service. No one called me back. My wife called the next day and they made an appointment for the wrong day. When I got there they were confused and had me for a different day. Then when I came to pick up the car no one helped me for fifteen minutes and didnt know where the car was. They were very confused and kept making it sound as if I was making mistakes

very nice staff, and very good environment, they have a very quiet computer room, so you can wait there with your working on computer, and the 4 -wheel alignment they did are great, feel the smooth of ruining after it