ALM Hyundai West

I had an appointment at 2 pm and my car was not finished until 4:30 pm. The service person should tell you when you arrive for your appointment if they are running behind and gave me the option if I wanted until 4:30 pm. The service person should tell you when you arrive for your appointment if they are running behind and gave me the option if I wanted to stay. The service team did not keep me informed throughout my appointment. I know people come for different things. I saw people come before me and leave before me and their service person kept them involved. I did not get the same treatment as other customers. I was highly disappointed. More

They don't wash cars they service, they left an indicator light on without acknowledging it, they charged an additional fee, and they took a long time! light on without acknowledging it, they charged an additional fee, and they took a long time! More

Excellent customer service, would recommend to anyone. I love their service and breakroom. Mr. Lamont Smith was very good. I love their service and breakroom. Mr. Lamont Smith was very good. More

i think this dealership is amazing! They were all super kind and efficient. They also provided snacks while we waited ! They were all super kind and efficient. They also provided snacks while we waited ! More

John assisted us right away. He asked about our interest and found the right vehicle to suit our family’s needs. The process was quick and successful. He asked about our interest and found the right vehicle to suit our family’s needs. The process was quick and successful. More

This dealership was very accommodating and it was an easy going shopping experience. Would recommend to my friends! going shopping experience. Would recommend to my friends! More

John was an absolute gem; I truly can’t say enough good things about him. I purchased my car completely online and it was so hassle free and easy. John was quick to respond and followed up on all my questi things about him. I purchased my car completely online and it was so hassle free and easy. John was quick to respond and followed up on all my questions. Once it was time to work with finance John was still close by. Finance was super helpful on answering all my additional questions especially since I was buying out of state. I couldn’t ask for a better car buying experience. More

One star was being generous. They are a pack of wolves in sheep clothing. Beware of their hypes, sale pitches and or trying to increase the Auto loan rate through the back door w They are a pack of wolves in sheep clothing. Beware of their hypes, sale pitches and or trying to increase the Auto loan rate through the back door weeks after your auto purchase contract. They'd request you give them a 5-star rating while sticking a dagger at your back, smiling and patting you on the shoulder. If you must deal with them, make sure you have done your research thoroughly. More

Lamont was excellent. Everyone communicated with me the entire time. They found my issue and fixed it immediately free of charge! I am extremely satisfied. Everyone communicated with me the entire time. They found my issue and fixed it immediately free of charge! I am extremely satisfied. More

Ms. Williams did everything she could to accommodate me even when there was a surplus of customers. I appreciated that she checked on me throughout my wait. even when there was a surplus of customers. I appreciated that she checked on me throughout my wait. More