ALM Hyundai of Florence - Service Center

I have a 2020 Santa fe with 10,990 miles on it. took to dealer on 10/26/22, with 10,031 milles for service. I was there the week before and at that time I was advised it could be a $139 diag. fee i took to dealer on 10/26/22, with 10,031 milles for service. I was there the week before and at that time I was advised it could be a $139 diag. fee if rats had eaten my wires. Before I took the car back a week later for scheduled service I Bore scoped the engine wires, and informed them of that just in case they said the wire's were eaten. I also informed them I don't reside in a garbage dump. Here is what they told me I HAD TOO MANY AFTER MARKET ATTACHEMENTS TO THE CAR. THE CAR HAD A FRONT MOUNTED CAMERA AND A REAR ONE, A RADAR DETECTOR, AND A CB UNDER MY SEAT WHICH WAS NOT PLUGGED IN AT THE TIME. The cb is only on every 90 days for a trip of 675 miles for a trip to Atlanta. The exact words they used is as follows, Battery state of health is at 55% vehicle's start stop function can only work if vehicle battery state of charge is at 70% or better. It continued tech recommends removing some of the Aftermarket accessories Customer has installed as they can greatly decrease Vehicle battery state of charge and state of Health. I did as the suggested and made my trip to Atlanta. But before leaving the Dealership Informed Them I had Bachelor Degree and was a Engineer for HP-PHILLIPS ULTRA/SOUND DIVISION FOR 23 YRS BEFORE RETIRING. I HAVE SIX USB OUTLETS IN MY CAR, AND WHAT ARE THEY THERE FOR. THE CAMERAS ONLY USE A FEW MILIAMPS AS WELL AS THE RADAR DEVICE. They went on to ask how far away my was car parked from my driveway as the key FOB could be too close to the car when Parked. I took a Key FOB protector out of my pocket, and asked what was that you're saying? I asked Why don't you replace the battery the car is still under full warranty with such Low mileage. the're reply the accessories. What are the outlets there for if not to use. Going thru some of the other posts they know there is a problem. I have made a case with Hyundai Customer support, and the said I had to deal with the Dealership. For what would I go back to them for . Hyundai and the dealership Know there is a problem with the ISG system. I paid for this devise and I want it fixed Not some electronics Garbage thrown my way. I guess next it's on to the BBB bureau, fix this problem or how to proceed THIS IS A KNOWN PROBLEM WITH THE STOP START FEATURE. LOOKED ON THE HYUNDIA FORUM PAGE WHICH IS UNDER THE HYUNDAI HOME PAGE OTHER ENGINEERS AND TECHICAL PEOPLE HAVE REPORTED ALSO. THIS IS A KNOWN ISSUE. Share Reply Quote More

Edit: I got my car back after 6+ months. The engine that was replaced here CAUGHT FIRE while I was driving within 48 hours of picking it up. Not a small fire. Like 8 ft flames, car totaled, The engine that was replaced here CAUGHT FIRE while I was driving within 48 hours of picking it up. Not a small fire. Like 8 ft flames, car totaled, firemen shutting down the street FIRE. And shocker: ALM hasn’t called me back to try to make this right. Guess I’ll have to handle this on my own also. Good luck getting a call or e-mail back, let alone your vehicle. It has been almost 6 months and even Hyundai corporate is having a hard time getting calls back. When we do get any information it is incorrect. I have been told multiple times that I should have my car "in two weeks" beginning about 3 months ago. All I have asked for is an honest update and I get either rudeness from Tricia or a lack of response from Joey or Ken. Also when I originally left a 1 star review someone named Eve reached out stating they would take over communication and make sure I was kept in the loop and asked me to change my rating. In good faith; I did. Have not heard back from her at all since then. This place is unethical and dishonest. More

My 2017 Tucson has been at ALM since the first week of April due to an engine recall. Obviously it’s not their fault that my engine has a recall, I didn’t even buy it from this specific dealership. Howeve April due to an engine recall. Obviously it’s not their fault that my engine has a recall, I didn’t even buy it from this specific dealership. However, over the past 6 months of not having my vehicle, I’ve gotten run around through multiple service advisors & been told numerous different things. They told me 1 person was in front of me for the engine back in May… A month or so ago, the service manager told us that they were ordering the engine (even though a service advisor told us it had been ordered back in APRIL) and it should be a few weeks. Two weeks ago, a service advisor told us a few had come in and mine was in the line to get fixed. But as of today, no one remembers telling us this and we are still waiting on an engine??? My wife has been without a vehicle for 6 months with no clear answers and Hyundai Corporate goes based on what the dealership says. I’d never consider getting a car here and if you need service or a recall handled, please just take the trip somewhere else. No one, including Hyundai corporate cares about you. More

Owner of a 2014 Hyundai Sonata with 5 open recalls. Spoke to Clifford and was told to call when my car would be towed, but it was a 4-6 week wait to get the car in the shop. My car was towed costing $2 Spoke to Clifford and was told to call when my car would be towed, but it was a 4-6 week wait to get the car in the shop. My car was towed costing $275 only to be told that the service manager says they are not accepting anymore vehicles because they have too many. Now I’m paying $275 to have my car towed back. Service manager was rude and told me all these stipulations as to why my car would be denied anyway. No good service at all!! More

I was there at 9:30 until 4:30 and they didn’t do nothing to my car but got my radio back playing but the other stuff my car was doing they going to tell me it’s the wear of ur vehicle I said what so I will to my car but got my radio back playing but the other stuff my car was doing they going to tell me it’s the wear of ur vehicle I said what so I will tell nobody to go there poor poor poor service and want to charge u all that money and they don’t do nothing I was really disappointed of the service I had with them DONT go there? More

I have never been more disappointed and upset in my life!! Never explained anything. Did not replace recall part. Screwed up my key program. I will not recommend this service Dept ever!!!’ life!! Never explained anything. Did not replace recall part. Screwed up my key program. I will not recommend this service Dept ever!!!’ More