ALM Kia South

Overall it was the team had Great customer service; thus making the in and out service with appointment scheduled fast. making the in and out service with appointment scheduled fast. More

Spent almost 5 hours in the dealership without a positive outcome. I would categorize this dealership as predatory in their approach to working with customers. If you've purchased or leased a vehicle from th outcome. I would categorize this dealership as predatory in their approach to working with customers. If you've purchased or leased a vehicle from them you likely paid way too much for your car. Finance manager failed to fully understand what a lease is and refused to show me the math. I could go into details but I'll summarize the experience with this: Started asking me to pay just over a $1,000 a month for a lease on a KIA Sorento and we ended with their best and final offer of $650 which was still far from the right number. Reputation - damaged. Credibility - none. KIA customer - gone. Couple of other things. Finance guy was rude and they took my key to review my trade in and did not give it back to me when I asked repeatedly. They held me there until they realized I wasn't going to take the bait. I really had high hopes and love my Sorento. The experience at ALM was so bad I probably won't get another KIA. More

I’ve been part of the A LM Kia South Family for many years. I’ve always received outstanding services from the staff and sales department. Always outstanding performance on maintenance and upkeep on my years. I’ve always received outstanding services from the staff and sales department. Always outstanding performance on maintenance and upkeep on my vehicle. More

My engin light is still on and my window power switch not working and the car is still loosing power working and the car is still loosing power More

I was in for another Kia recall on my Telluride and they took care of it in the timeframe quoted. took care of it in the timeframe quoted. More

They are attentive with their customers by providing services along with telling you the details on your needs. services along with telling you the details on your needs. More

Had to go in for a recall on Telluride. also got oil change and tire rotation. Joya, my service advisor explained what was happening and how long it would take. In and out fairly quickly. a also got oil change and tire rotation. Joya, my service advisor explained what was happening and how long it would take. In and out fairly quickly. also thanks to Stephon who I believe is the service manager. Car was cleaned too!! More

The experience I had was great they were patient and very kind and helped with every need I had kind and helped with every need I had More

Bait and Switch, Big Con, Shady Business Practices, call it what you will. TL;DR - $2500 discount off the MSRP - $3000 added back on in initially non-disclosed, partially xx add-ons. Not such a deal on t it what you will. TL;DR - $2500 discount off the MSRP - $3000 added back on in initially non-disclosed, partially xx add-ons. Not such a deal on the price is it? After much research and looking at numerous brand of vehicles to purchase, I finally found one that checked most the boxes at ALM Kia South. As advertised online, it was a really good price after a $2500 dealer discount, plus additional $2000 cash off from qualified financing. However, after driving almost an hour to look at the vehicle, test drive it, and sitting down to discuss the financing, a $999 paint protection service (ceramic coating), along with a $1999 EasyCare/MotorTrend Certified Extended Warranty/Protection plan was disclosed. So basically the $2500 discount was wiped away with $3000 in 'add-ons' that were no where disclosed in the online ad that got me to the dealership Also bear in mind that this extended warranty was being tacked on to a totally NEW car, making some of it entirely redundant, (e.g., powertrain warranty & road-side assistance) not to mention outrageously overpriced at $2K for 6 months/7500 miles of 'extended' coverage if you can consider it extended when it's running concurrently with the manufacturer's warranty. There was also coverage for curbed/bent wheels, paint-less dent repair, and windshield repair. Now it might just be me but that would be A LOT of rashed wheels, dinged doors, and shatter windshields to make up for that $2K, not to mention they would probably cut you off before you could do that much damage to those parts to have fixed. If not for the additional $2000 off from the Kia special financing the car would have been basically $500 more than MSRP. Some may say, to just walk away, but as mentioned with the additional $2K off from special financing the price came out to be ok, just not the great deal it would have been without the scam-like add-ons. So the car was purchased, considering the appeal of the vehicle overall and being totally tired of car shopping as a whole. Reason for the 2 stars is that the entire staff at the dealership was great which offsets the less than zero star rating I would have given simply from the shady consumer-conning business practices passed down by I would guess, the ALM company leadership. More

Totally above board professional very courteous and hospitable. They totally took of us in every way! hospitable. They totally took of us in every way! More