ALM Kia South

I’m enjoying my Kia soul very much. Thank you to everyone who assisted me in my purchase. Thank you to everyone who assisted me in my purchase. More

I can’t believe how quickly my opinion of this dealership and Kia changed. I bought a brand new 2025 Kia Carnival, and within two months the A/C stopped blowing cold air. At first, the service department sa and Kia changed. I bought a brand new 2025 Kia Carnival, and within two months the A/C stopped blowing cold air. At first, the service department said nothing was wrong. Then they said it needed freon. Why is a brand-new car leaking freon? Next came the issue with the automatic sliding door. It stopped closing automatically, and the dash constantly warned the door was open—even when it was shut. We had to slam it manually just to drive. When I brought this up to service, I was told I’d need to leave my car for up to five days just for a diagnosis— that time frame only included the diagnosis and response regarding warranty approval. Parts and repair would take even longer. And guess what? No loaner. I was expected to cover a rental on top of making payments on a car that was sitting at the dealership, untouched. The salesman tried to help and asked if they could at least diagnose it quickly. I dropped it off early, but even after leaving it overnight, they hadn’t even looked at it. Eventually, a tech took a quick glance and said it looked like a wire came loose, at the time there was no mention of that wire being cut, he stated that he believed that was the issue. I was instructed to bring it back when I could leave it so the technician could reattach the wire. When I brought it back, I was now told the wire was "cut" and that Kia might not cover it. Surprise: they didn’t. I asked if these door issues were common, since my 2023 Carnival had the exact same issue. They told me no. After my warranty was denied, I looked it up and found there’s a class-action lawsuit for this very problem on 2022–2023 models—and issues are already being reported for 2025. The dealership may not be responsible for manufacturing defects, but refusing to offer a loaner or provide basic support when someone buys a new vehicle with double-digit mileage is ridiculous. When I spoke to Eric in service, he told me he could possibly help resolve the issue if I could once again leave it for several days to take pictures and resubmit the claim to Kia’s warranty department. I asked if I would receive a loaner since a brand new car should not be having these malfunctions. I was told the owner doesn’t offer loaners anymore because people weren’t returning them at 5,000 miles—since the dealership wanted to resell them. I am assuming this was probably because those cars were sitting in the service bay waiting on parts and repair completion and they didn’t want to be further inconvenienced. He stated they had to tailor their customer service offerings for the service department according to the people within that community. Then he told me I could consider the option of going to another dealership—one “in an area where the consideration of the people in their surrounding community could be trusted to bring the cars back and therefore are able to actually offers loaners. The implication was offensive and clear: people in Union City apparently don’t deserve decent customer service with the expectation for a brand new car to not have so many issues within the first few months, thereby causing them the need to pay a car note and fees for a rental. Oh—and I’m also having other electrical issues now, affecting safety features. This entire experience has been frustrating, disappointing, and frankly insulting. I expected better from this dealership when I bought a brand new vehicle. But I will definitely take Eric’s advice, and future new car purchases will be made at a dealership in a different type of community. More

The overall experience was satisfactory. The place and salesman was quite busy, he was taking care of 3 of us simultaneously. The place and salesman was quite busy, he was taking care of 3 of us simultaneously. More

I want to start by saying I truly appreciate Izzy and Corie for making me feel more comfortable about purchasing with ALM. Honestly, if it weren’t for them, I probably would have taken my business to ano Corie for making me feel more comfortable about purchasing with ALM. Honestly, if it weren’t for them, I probably would have taken my business to another dealership. Unfortunately, the rest of my experience was far from pleasant. This dealership made me feel uncomfortable during the deal process and even insulted my intentions. They brought me an initial offer, then left saying they were going to “make it better for me” — only to return with a quote that was actually higher than the first one. When I pointed this out, they admitted I was correct and that they had indeed charged me more. They left again for about 20 minutes and came back with the exact same quote they started with. It was exhausting trying to make a deal here. I have stellar credit (750+) and was prepared to put $5–7K down to get what I wanted. It should not have been this difficult. There were several other issues I encountered that I won’t even get into here. Bottom line: I would not be a return customer because of the way I was treated. I hope they learn from this review that you can’t insult customers or try to take advantage of them — it’s bad for business. You never know who someone is or who they know, so treat everyone with respect and kindness. At the end of the day, Izzy and Corie saved this deal for the dealership. No one else did. More

Without any issues, they delivered a simple, practical, and effective service. The personnel were congenial, focused, and very willing to help me and effective service. The personnel were congenial, focused, and very willing to help me More

Outstanding service, friendly staff, seamless process, great deals, and a truly enjoyable car-buying experience. great deals, and a truly enjoyable car-buying experience. More

Tammy that work n the service department is very Nice and help full and answer all.your concern about the car and help full and answer all.your concern about the car More

The sales person and staff treated me with excellent customer service. I would purchase again customer service. I would purchase again More

Love the service and the people, they take good care of you and make sure you leave happy. you and make sure you leave happy. More

Fantastic Customer service! Terrance Collins and Steven really worked hard to accommodate me in every way possible. I came in with a challenging credit score and was able to lea Terrance Collins and Steven really worked hard to accommodate me in every way possible. I came in with a challenging credit score and was able to leave out with a 2025 because they took a chance on me. More