ALM Kia South

Exceptional staff who listens and does everything possible to help you find a dependable car possible to help you find a dependable car More

I received a warm response from their cheerful staff. What caught my attention first was how they worked to make me feel at ease while I looked over the cars they had available. What caught my attention first was how they worked to make me feel at ease while I looked over the cars they had available. More

Car was sold with different size tires which we found out after getting car checked by good year. Why were we sold car with serious issues? Finding it very difficult to understand this. Have been chasing sal after getting car checked by good year. Why were we sold car with serious issues? Finding it very difficult to understand this. Have been chasing sales person but he is declining to help. Can’t explain how sad we are to have such an experience. And why we were treated like this. More

Jaylond made the process super easy. She explained the whole process to me and kept in contact with me. She’s the soul reason ill be servicing my vehicle at ALM instead of Sons💪🏽 She explained the whole process to me and kept in contact with me. She’s the soul reason ill be servicing my vehicle at ALM instead of Sons💪🏽 More

**Very Disappointed With the Service and Lack of Resolution** I am extremely disappointed with my experience at this facility. It has now been nearly two months, and I am still trying to get my v Resolution** I am extremely disappointed with my experience at this facility. It has now been nearly two months, and I am still trying to get my vehicle properly repaired—even though I have already paid for the services. I have had several conversations with the team and have repeatedly been promised that the issue would be resolved. I was told that I would receive a call as soon as a loaner vehicle became available so that I could leave my vehicle for approximately a week while they determined the root cause of the problem and provided a final resolution. Unfortunately, I have already left my vehicle at the facility on **two separate occasions for four or more days each time**, only to have to return and pick it up because the issue was still not completely resolved. At this point, I am once again waiting for a return call regarding assistance and the availability of a loaner vehicle. The lack of communication, follow-through, and resolution has been extremely frustrating. I paid for a service that I expected to be completed properly, and after nearly two months, I still do not have the resolution I was promised. I sincerely hope management will take this matter seriously, communicate with me directly, and make every effort to finally resolve the problem. **I would appreciate better communication, accountability, and most importantly, a permanent resolution to the issue.** More

Friendly fast service. I also like that you can track the progress of service throughout your time there. I also like that you can track the progress of service throughout your time there. More

Your service rep failed to properly document the problem I was having, even though I documented it accurately in your system upon first bringing you the car. You failed to address one problem, and misdiagno I was having, even though I documented it accurately in your system upon first bringing you the car. You failed to address one problem, and misdiagnosed another, stating the car's oil was low and thus the reason for the issue. The car subsequently had a recurrence of the same issue and left my family stranded in Atlanta. When I brought it to you again, you diagnosed it as having too much oil (several quarts over) and tried to return it to me still not having fixed anything. Additionally, an item you told me was fixed and working was neither, and I showed this to your service rep - the one who lied and told me it was fixed. Also the same one who, upon being made aware that the car had not been repaired, moved on to another client and left me standing in the heat in your garage and avoided interacting with me. This, by the way, was the point at which I stopped trying to be understanding. This is only scratching the surface. When I asked for an update of my car (STILL at your shop, for WEEKS now) all I received was a text telling me the loaner car agreement is now over, but ZERO update on the car. Note - your service manager agreed the car was misdiagnosed. There is far more that is problematic with this experience, and it has now been with you for multiple months. I have zero trust that when I receive the car back it will be fixed and am escalating the issue. More

Getting through the different ways of getting the car was pretty straightforward. I also liked the way they kept things pleasant and easygoing during our interaction. pretty straightforward. I also liked the way they kept things pleasant and easygoing during our interaction. More

Great dealership, Aliyah was great with how she handled my whole car buying process. She made this purchase great for me! my whole car buying process. She made this purchase great for me! More

This is a true, similar way of buying a car, an analytical way to get you approved, I'm so glad that I tried it and am pleased with this car dealership. I will do it all over again' analytical way to get you approved, I'm so glad that I tried it and am pleased with this car dealership. I will do it all over again' More