ALM Mall of Georgia

Great Service!!! We felt like Charles went above and beyond the kind of service that we received at other dealerships. He spent a lot of time with us and had a great k We felt like Charles went above and beyond the kind of service that we received at other dealerships. He spent a lot of time with us and had a great knowledge of the different cars. More

Disappointed. Do not recommend I probably spelled this employees name wrong, but sounds like how i spelled it. After I met with him to ask if he would be interested in buying my ca I probably spelled this employees name wrong, but sounds like how i spelled it. After I met with him to ask if he would be interested in buying my car, he called me and made me 2 offers to buy it. I agreed to his second offer, and went to finalize the deal. When I got there, he completely changed everything he said over the phone. It went from buying my car for an agreed price, to him buying my car for less, trading in my other car, and me buying a car of his lot. ??? What a waste of my time! I went out of my way cancelling appointments to finalize the deal, and I show up for this crap? Not to mention that he was completely unprofessional in the way he talked to me. I tried to be friendly and polietly deal with his behaviour. And I won't go into details of how he was unprofessional bc I think it would be wrong to embarrass him and his family publicly on the internet. Ron Oaks in sales was very friendly, professional, and great to work with. I did let him show me a few cars and discuss my options. I did not end up buying a car here. I would have considered buying a car there from Ron when I was ready to. Since meeting the other guy, I will never return. More

Isaiah ISAIAH is very proffesional and serios about his job. I live in VA so I found a car there and talked Isaiah on the phone. He promised me he was gonna ISAIAH is very proffesional and serios about his job. I live in VA so I found a car there and talked Isaiah on the phone. He promised me he was gonna keep the car till I get there. He took some pix of the car and sent those. He explained the details on the phone. I got my airplane ticket and fly there next morning. When I got there car was like how he described and everything was legit. If you ever go this dealer make sure you work with Isaiah. He is five star. The only negative thing with this place Johnson (front desk manager). He is so shaddy trying to be sneaky to upsell the products and stuff. Be aware!! He applied for credit to a bank with my name and social even though I have my own financing. I got denial letter from the bank which I didn't apply. Any way Isaiah is best. More

Learning Experiences. My experience with ALM didn't start out to be that great - however I wasn't at the right location when I began. I started by contacting someone on the My experience with ALM didn't start out to be that great - however I wasn't at the right location when I began. I started by contacting someone on the Internet chat about the availability of a particular vehicle on the website. I was told "Yes we have it, it's on my list", so I proceeded to drive 2 hours to get to the address in which the internet directed me, Pleasant Hill Rd, Duluth. Once there, a gentleman approached, inquired about what we were looking for and I told him specifically what I was after, he said "Sorry, we don't have that". I explained that I inquired via chat this morning and was told it was available still. He took his sheet and went into another area and within 2 minutes returned saying "Sorry, we don't have it, all I have is this one." which was newer and pricier than I was after. Leaving very unhappy, I found myself across the street at another dealership and in the midst of attempting to find a vehicle to my specs, I looked back at the one I had hoped to be reviewing at ALM I noticed the address I was at wasn't the one the car was listed at. I called and reached Isaiah and asked him to place his eyes/hands on the car before I drove another 20 miles to see it and talk about it. He took my name/number and within 5 minutes called me to verify it was indeed there. I was happy but also ticked at the same time. The first guy at no time expressed that the vehicle could have been at one of their other locations and nor did he even mention there was another ALM location in the area. I'm sorry but even if I wasn't going to make the sale at the location I work, I'd at least try to keep the money in the business and direct the customer to the other location, but I'd also have checked to see if what the customer was looking for was indeed at the other location as they were told it was still available that morning. Moving on - we arrived at the Mall of Georgia location - found Isaiah and the vehicle we anticipated on reviewing. First impression was that he was not going to be able to assist to the extent I was used to when dealing with salesmen because he's young and new in the sales business., I was wrong. Isaiah is very friendly, outgoing and willing to do what he can to help you in the purchasing of your new/used car. I asked him upon completion of the sale what he learned from us that would help him in the future and he actually told me several points that he learned over the past 2 days of dealing with my husband and I during this purchase. I look for others to not back away from new/young sales people as they may actually surprise you. I would recommend seeing Isaiah in the future to other buyers, just remember we all started from nothing. More