Access Ford of Corpus Christi

It was my first big purchase as an adult. I excelled in my career, made more money and thought I was doing something really good and purchased a BRAND NEW 2016 FORD FOCUS WITH 16MILES ON IT! HUGE MISTAKE!! my career, made more money and thought I was doing something really good and purchased a BRAND NEW 2016 FORD FOCUS WITH 16MILES ON IT! HUGE MISTAKE!! Since around 30,000 miles my car has been in the Ford service AT LEAST 7 times (even took it to another Ford place in another town) with the same problems. NEVER has it ran right. Every time it's been in the shop it has been for THE SAME THING: TRANSMISSION PROBLEMS!!! At one point I was told to replace my battery terminals that would cost $400 as that is the reason for it hesitating when going for 1st to 2nd gear! Im not stupid and knew that was INCORRECT! It is now back in the shop for the last month and because ford has stopped making the parts for this car, I will not have my car for another month. It was not until a few days ago that I was offered a loaner but not until AFTER I called them and it was made a point to tell me that I am over the coverage for Ford to give me a loaner but bc of these circumstances they will give me one. Go back to my very first service and start from there. A few weeks ago they called me and said my car was ready. I go pick it up very excited. This was on a Tuesday at around 11am that I picked my car up, I drove it 22 miles to my apt and then from there to KFC 3 miles up the road. While sitting in the drive thru my car freaked out, displayed to shut the car off as it is at a hot temperature. Freaked me out. I called ford immediately bc I had just paid $260 not but 35mins ago (deductible plus some other xxxx) I was told to check my coolant LOL. I told them they needed to get a tow truck on their dime and get my car towed. They received my car the next day and have had it since. They had the nerve to tell me these are new problems not to be related to the reason my car was initially brought it.....IM SORRY....WHAT LOL! I could go on and on but for why....no type of customer service has been given. I have initiated EVERY SINGLE CALL TO CHECK UP ON MY CAR. When I've tried to go above their heads to the GM, I get the service manager. Why wasnt my car considered a lemon? Why has no type of solution been made? Is this how you treat your customers? I will never ever say anything good about ford!!! Yall suck!!! I'm not going to slam your workers in this complaint but NO SOLUTION HAS BEEN OFFERED! I'm the GM of a hotel for over 13 years and my guest would go over my head to corporate if they were treated as I have been when it comes to the excuses presented EVERY TIME! So everyone will get a 1 star review! If 1 or 2 employees slack at their job, as a team the whole team slacks. LOOK AT THE PAPERWORK! WHEN THESE INITAL COMPAINTS WERE MADE, IT WAS STILL UNDER FORDS WARRANTY!!! Again, I have a loaner NOW but only after I call and only after I finally say enough is enough. When I picked up the loaner on Tuesday, there was only one person in the last 5 years that made me feel as if my voice was FINALLY being heard and that was Elizabeth Garza! I'm trying really heard to keep it professional but yall are testing my patience!!! I wish I would have went up the road and bought something else from someone else! Shoot, I wish I would have bought from Elizabeth! Retrain in customer service, find more qualified mechanics and when someones vehicle continues to have the same problems, offer a xxxx solution! That is how you save face!!! More

I always get good service on my oil changes and checking on my tires,wipers, filters as well. When I leave the shop I know my car has been taken care of and it makes me happy to know that my car is safe on on my tires,wipers, filters as well. When I leave the shop I know my car has been taken care of and it makes me happy to know that my car is safe on the road. Thank you Luz for setting me up on line with Ford. More

This service center is AWESOME. Always willing to work with me, since I live in rockport Texas. I am always willing to make the drive. I always have questions and always answered. Keep up the good work with me, since I live in rockport Texas. I am always willing to make the drive. I always have questions and always answered. Keep up the good work. Roy is the BEST More

I had my Transit T250 in for service and there are two safety messages on my vehicle. Nothing was said to me about safety issues. That’s why I’m giving it a three. Other then that the service was great. N safety messages on my vehicle. Nothing was said to me about safety issues. That’s why I’m giving it a three. Other then that the service was great. Nice guys in there. More

Got oil changed in our new Ford ExpeditionDropped it off Got oil changed in our new Ford Expedition Dropped it off , they called when it was ready everything went smooth Will do it with Access again Got oil changed in our new Ford Expedition Dropped it off , they called when it was ready everything went smooth Will do it with Access again More

I purchased3vehiclesprior and had no issues,these were brand new vehicles,however Irecently purchased another new vehicle ( 2020 escape) I am still waiting for the contract and other paperwork along with brand new vehicles,however Irecently purchased another new vehicle ( 2020 escape) I am still waiting for the contract and other paperwork along with the code for the keyless entry. these things are needed in order to have this vehicle added to my insurance policy,I also never received tempory tags no inspection sticker eitherAccess Ford has been my "go to" dealer, but if I don't get these issues cleared up quickly,I will start looking elsewhere in the future!! More

Even though we were under a freeze a water boil and a pandemic, the employees were smiling, very friendly and treated customers like we are family. pandemic, the employees were smiling, very friendly and treated customers like we are family. More

Access Ford Lincoln has been one of the best car buying experiences so far in car buying history for me I appreciate everything Rick and Golden have done for me in helping me succeed with my purchase thank experiences so far in car buying history for me I appreciate everything Rick and Golden have done for me in helping me succeed with my purchase thank you everybody More

Service was done quickly, however it took over 2 months and me calling 4 times to get them to order the part. I kept being told they would call me back and not once did they ever actually call me back. C and me calling 4 times to get them to order the part. I kept being told they would call me back and not once did they ever actually call me back. Communication is an F and needs drastic improvements. More

I drive 30 minutes from Oso Bay to Access Ford for my service on my truck. I found that dealerships not in the middle of a larger town are more friendly and honest. Access Ford is an example. You guys ha service on my truck. I found that dealerships not in the middle of a larger town are more friendly and honest. Access Ford is an example. You guys have been 100% honest and treated me well when I come in. I plan on being a customer for a long time. More