Access Ford of Corpus Christi

Not friendly Doez not keep the customer informed! I walked in and a man possibly named Roy that was the sign he was standing under. Asked what I needed. I stated I had an appointment to have my truck I walked in and a man possibly named Roy that was the sign he was standing under. Asked what I needed. I stated I had an appointment to have my truck serviced. He is instantly stand oafish asking who I talked which I had miss heard the name of the associate helping me on the phone. So he starts asking the other gentleman if he talked to me. When that person responded he didn't remember he shrugged his shoulders and said we will see what we can to possibly Juan talked to you. Like it was make or break who I talked to whether my truck would be looked at. Then almost afraid to ask because of the reception I had received so far I asked if he knew how long it would be before it was looked at so I would know if I need to call someone to pick me as I had my three year old with me. He shutter and responded I dont know I haven't been here for a few days. Then as I waited several sales men sat around a desk where I heard at least two curse words as they talked about a customer not happy with the deal they offered them. Then speculated about the customer. Bottom line we as customers have a choice where we spend our money. Before I stepped foot in your dealership my husband said you can trade the truck in on a new F350 if you want. Nope not at this dealership. I waited till almost noon when Juan called me to tell my truck was ready. Since he didn't check me he called me on the phone. Ok. I walk to the cashier where I was told to sign here. I asked can I please know what was wrong with my truck. Which she replies I don't know do you want me to call him back over. Juan did come over and tell me what was wrong and what was replaced. Yes, please. Communication is the key to good customer service and friendly employees! We will not be back to this dealership. More

Great service Juan was the service manager. He answered all of my questions. Great experience. Ask for Juan. He will take care of you and meet your needs Juan was the service manager. He answered all of my questions. Great experience. Ask for Juan. He will take care of you and meet your needs More

Everyone was very helpful especially our salesman. Once we bought our beautiful Lincoln our salesman made sure to go over every detail of our vehicle. Everyone at the dealership were very friendly an Once we bought our beautiful Lincoln our salesman made sure to go over every detail of our vehicle. Everyone at the dealership were very friendly and helpful. More

great service department i got the works oil change and tire rotation on my Edge. Also, i finally got my recalled airbag replaced. They always do a great job in the service d i got the works oil change and tire rotation on my Edge. Also, i finally got my recalled airbag replaced. They always do a great job in the service dept. More

Awesome!! Everyone was so very helpful and did an wonderful job getting me into a new vehicle!! Ralph and Mike did everything they could to make this deal work! Everyone was so very helpful and did an wonderful job getting me into a new vehicle!! Ralph and Mike did everything they could to make this deal work! More

Ford 250 Lariat Very please with the service they provided they were very courteous and privided with fast service. Thanks for helping us with our purchase of our new Very please with the service they provided they were very courteous and privided with fast service. Thanks for helping us with our purchase of our new vehicle More

Great people Very helpful group of people. Very accommodating and friendly. Sales person seemed to go out of his way to help me purchase the vehicle I was interest Very helpful group of people. Very accommodating and friendly. Sales person seemed to go out of his way to help me purchase the vehicle I was interested in. Thank you for your help More

Purchasing process was very simple, quick process Salesman are very helpful and friendly, They understand purchasing a new vehicle is an important decision, and they do not push to make the deal, Salesman are very helpful and friendly, They understand purchasing a new vehicle is an important decision, and they do not push to make the deal, More

New F-150 purchase Great experience working with Jack to find the truck I wanted at a great price. Israel in the finance department made the admin experience as smooth a Great experience working with Jack to find the truck I wanted at a great price. Israel in the finance department made the admin experience as smooth as I have ever had. I also had the privilege of interacting with the Manager Mike who made sure my experience was as good as it could be. I highly recommend Jack and Access team! More

Oil change and tire repair Prompt service beginning to end. I was greeted with a smile and thanked for my visit. This was one of the best visits I have had in the past 3 years w Prompt service beginning to end. I was greeted with a smile and thanked for my visit. This was one of the best visits I have had in the past 3 years when I chose access ford for servicing my vehicle More