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Access Ford of Corpus Christi

Corpus Christi, TX

Overview
Employees
Reviews
Vehicles
4.5
2,441 Reviews
Access Ford of Corpus Christi - Proudly supplying new Ford models in Corpus Christi, Texas. Whether you're from Corpus Christi, Alice, Robstown, Sinton, Orange Grove or anywhere in between, you can rest assured that when you shop for a new or used Ford, you're shopping for quality and reliability, no matter which model appeals to you. Qualifying for a loan or Ford lease couldn't be easier with our on-site financial enthusiasts at your back. We know all of the ins and outs of finding quality financing solutions, and that means you can spend less time going over paperwork and more time enjoying your new car. Once you're behind the wheel as an owner, we continue to support your driving needs through our onsite service center. Our team is well-versed in everything automotive and utilizes the latest Ford parts, so you can count on solid routine maintenance and timely repairs when they're needed. When you visit Access Ford of Corpus Christi you can have your Ford wishes granted. And let's face it: you deserve nothing less. Located on 3680 U. S. Highway 77 in Corpus Christi, Texas, we know our job isn't finished until you're completely satisfied.
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3680 U.S. 77 Access Road

Corpus Christi, TX

78410

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Showing 2,441 reviews

January 19, 2023

Everybody was courteous helpful and check my car and answered all my questions. I'm thinking of buying a pickup More

by Gloria Rolando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gloria,
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Jan 20, 2023 -

Access Ford of Corpus Christi responded

Hi Gloria, Thank you for the review! We are glad your time with us was a helpful experience! We hope to see you again here at Access Ford of Corpus Christi!

January 18, 2023

Just got the run around. Very poor service. I would call and wouldn’t get any answers. More

by JHERNANDEZ1204KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2023 -

Access Ford of Corpus Christi responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. JR Velasco General Manager rvelasco@lithia.com

January 18, 2023

Customer Service was terrific. Everyone was friendly and very professional. I was updated on status of my vehichle. More

by Cari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Access Ford of Corpus Christi responded

Hi Cari, Thank you for the review! We are glad your time with us was a professional experience! We hope to see you again here at Access Ford of Corpus Christi!

January 17, 2023

Lacks personnel to provide good customer service. The Service Department needs basic communication skills training. More

by SBarron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miranda Bearden, Adam Rodriguez
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Jan 20, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. It is unfortunate to hear we did not meet our standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Ruben Velasco rvelasco@lithia.com 325-793-3028 General ManagerThank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. JR Velasco General Manager rvelasco@lithia.com

January 17, 2023

Friendly and helpful. Searched for recalls and other things car needed to keep car going. More

by Linda1523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2023 -

Access Ford of Corpus Christi responded

Hi Linda, Thank you for the review! We are glad your time with us was a helpful experience! We hope to see you again here at Access Ford of Corpus Christi!

January 17, 2023

A $50. 00 leatherman, a $40.00 knife and 4 pair of sunglasses valued at $30 to $50 each were stolen from my vehicle when it was at the dealership over night. More

by Tnjlewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. This is a matter we will take very seriously. If you are willing, I would like to discuss this in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Ruben Velasco rvelasco@lithia.com 325-793-3028 General ManagerWe're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time; hopefully, we can get to the bottom of this. JR Velasco General Manager rvelasco@lithia.com

January 17, 2023

Friendly and helpful service and didn't take as long as i had expected, thanks More

by CWHESTERJR48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2023 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad you had a friendly and helpful experience! We hope to see you again here at Access Ford of Corpus Christi!

January 15, 2023

I had a very pleasant experience at Access Ford! Everyone was very attentive and courteous! More

by NONE3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Golden Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nichole Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Fitzgerald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2023 -

Access Ford of Corpus Christi responded

Thank you for choosing Access Ford Lincoln of Corpus Christi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Just minutes from anywhere in Corpus Christi! Esteban Chapa General Sales Manager estebanchapa@lithia.com

January 14, 2023

I will never buy vehicles from here again. The service department suxs. Not very happy More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nichole Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Access Ford of Corpus Christi responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. JR Velasco General Manager rvelasco@lithia.com

January 13, 2023

They don't answer their phone so it rolls over to parts, who then transfers to service where they put you on hold over 30 minutes without ever speaking to you. They don't even call you after parts takes a w More

by Truth
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Access Ford of Corpus Christi responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. JR Velasco General Manager rvelasco@lithia.com

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