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Access Ford of Corpus Christi

Corpus Christi, TX

Overview
Employees
Reviews
Vehicles
4.6
2,434 Reviews
Access Ford of Corpus Christi - Proudly supplying new Ford models in Corpus Christi, Texas. Whether you're from Corpus Christi, Alice, Robstown, Sinton, Orange Grove or anywhere in between, you can rest assured that when you shop for a new or used Ford, you're shopping for quality and reliability, no matter which model appeals to you. Qualifying for a loan or Ford lease couldn't be easier with our on-site financial enthusiasts at your back. We know all of the ins and outs of finding quality financing solutions, and that means you can spend less time going over paperwork and more time enjoying your new car. Once you're behind the wheel as an owner, we continue to support your driving needs through our onsite service center. Our team is well-versed in everything automotive and utilizes the latest Ford parts, so you can count on solid routine maintenance and timely repairs when they're needed. When you visit Access Ford of Corpus Christi you can have your Ford wishes granted. And let's face it: you deserve nothing less. Located on 3680 U. S. Highway 77 in Corpus Christi, Texas, we know our job isn't finished until you're completely satisfied.
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3680 U.S. 77 Access Road

Corpus Christi, TX

78410

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Showing 2,434 reviews

October 26, 2022

Always prompt and courteous. Usually in and out when I bring truck in. Oh yeah and the coffee. More

by Leo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria
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Oct 27, 2022 -

Access Ford of Corpus Christi responded

Leo, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

Oct 27, 2022 -

Access Ford of Corpus Christi responded

Hi Leo, Thank you for the review! We are glad to hear your time with us was courteous and friendly! We hope to see you again here at Access Ford of Corpus Christi!

October 26, 2022

Lacy was exceptional in keeping me informed and very professional in explaining what was needed. More

by ANTONIO.MATTHEW44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lacy
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Oct 27, 2022 -

Access Ford of Corpus Christi responded

Antonio, It's great to hear that Lacy was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Access Ford Lincoln of Corpus Christi! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

Oct 27, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad you had a professional experience working with us here at Access Ford of Corpus Christi! We hope to see you again soon!

October 26, 2022

I would rate it zero if it was possible! Very expensive when I had to pay to repair a coolant leak twice. More

by Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2022 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. I apologize for any inconvenience this caused you. If you are still needing assistance, I would like to personally assist you. Contact me at your earliest convenience at the email provided below. Trenton Marks trentonmarks@lithia.comLynn, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. JR Velasco General Manager rvelasco@lithia.com

Oct 29, 2022 -

Lynn responded

My truck had a coolant leak so I took it to my mechanic in Beeville. He determined that there was a leak from the turbo booster on the driver's side, but he did not have the tools to fix it so he recommended I take it to Access Ford. I called Access Ford Service Dept and explained my situation and that my mechanic had told me that the leak was from the turbo booster. A day or two later I received a call from Access Ford stating that they did not detect a leak from the turbo booster, but they did find one from the coolant reservoir and another location. They asked if I would approve the repairs which I did. The next day I paid $1,300+ to Access Ford and drove my truck home. After being home a while I walked outside and noted that coolant was still leaking so I contacted Access Ford and was asked when they could take another look. I asked what it will cost this time without response so I tried contacting the Service Dept. for three days via telephone and text message without receiving any response. Then, I tried the online chat (i.e., Jennifer). The first day she told me she would have the service dept. call me. They didn't. The second day she told me she would have the service dept. call me. They didn't. The third day she would respond when I initiated the online chat! At that point I realized that Access Ford did not care that I had paid for a repair that did not happen, but because my mechanic did not have the tools to repair the leak I decided to return it to Access Ford in hopes that they would cover the repairs with what I had already paid and, if they didn't, I would still have to pay more because I needed my truck. I am available 10:00 - 11:30 each weekday at 361.362.4065 or via e-mail at lynnweber@lynnweber.info

October 23, 2022

Juan in service is a great asset for Access. He is always nice to deal with. More

by 2010ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2022 -

Access Ford of Corpus Christi responded

Thank you so much for your excellent review! We are so glad that Juan had the opportunity to work with you, and we are thrilled that you found your experience with us here at Access Ford Lincoln of Corpus Christi to be a positive one. Please don't hesitate to reach out if you need anything else. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

October 23, 2022

Courteous and efficient. My vehicle was picked up at 10am and dropped up around 2pm. I had an oil change, tires rotated, inspected and washed. It was very affordable and extr More

by Lorrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2022 -

Access Ford of Corpus Christi responded

Lorrie, Thanks for sharing your thoughts about your service experience with Access Ford Lincoln of Corpus Christi. We appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

October 22, 2022

Greatest experience I had with a service department…highly recommend this dealership with great deals More

by ALBERTCHAVEZ361
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2022 -

Access Ford of Corpus Christi responded

Albert, It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Access Ford Lincoln of Corpus Christi! Just minutes from anywhere in Corpus Christi! Esteban Chapa General Sales Manager estebanchapa@lithia.com

October 21, 2022

Prompt and great service. Juan was very helpful and polite. Will be returning for next service scheduled. More

by CIRINERE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2022 -

Access Ford of Corpus Christi responded

Thank you for your business and this review. We're happy to hear Juan and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

October 21, 2022

Excellent response time and service. I was assisted with a smile which is unusual in this day and time. More

by MCCAINGIGI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Name is not listed for the woman
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Oct 23, 2022 -

Access Ford of Corpus Christi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

October 21, 2022

Service Dept Juan Buentello NEVER answers never picks ph 20 hrs have gone by and have not heard from him. More

by NORMAESPINOZAZ1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2022 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. I apologize for any inconvenience this caused you. If you are still needing assistance, I would like to personally assist you. Contact me at your earliest convenience at the email provided below. Ruben Velasco rvelasco@lithia.com General ManagerNorma, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. JR Velasco General Manager rvelasco@lithia.com

October 21, 2022

George and Golden were awesome, great service and answered all my questions. Would recommend all my family and friends. More

by GALABEAS43
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Golden Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2022 -

Access Ford of Corpus Christi responded

Thank you for your business and this review. We're happy to hear George, Golden, and our team were able to serve you and demonstrate our commitment to excellent service. Please let us know if there is anything we can assist you with in the future. Just minutes from anywhere in Corpus Christi! Esteban Chapa General Sales Manager estebanchapa@lithia.com

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