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Access Ford of Corpus Christi - Service Center
Corpus Christi, TX
1,768 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,768 Reviews of Access Ford of Corpus Christi - Service Center
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June 02, 2021
Ever since buying my 2008 Mercury Grand Marquis LS on Aug 2009; I have returned to Access Ford every 6 months for "The Works" (oil change & tire rotation).Even bought a set of new tires there. On 5/27/2 2009; I have returned to Access Ford every 6 months for "The Works" (oil change & tire rotation).Even bought a set of new tires there. On 5/27/21, I took my 2003 Lincoln Town Car Exc for "the Works"; while the service was very quick and efficient, when I got home and was ready to log-in the info on my Lincoln Town Car log book; I was shocked that all the information on your Invoice # 168777 was for my 2008 Mercury Grand Marquis. On 5/28/21 I returned to Access Ford with my 2004 Toyota Tacoma to have "The Works" done. The service tech info me that it would be a 2-2 1/2 hour wait I waited almost 5 hours for "The Works" to be done. While waiting I talked to Juan about the previous date (5/27/21) mistakes on Invoice # 168777, and he made me a corrected Invoice# 168836 with all the correct information for my 2003 Lincoln Town Car Ecx. As I stated above; I have always gone to Access Ford (almost 40 miles round trip from my residence) twice a year since 2009. I might have to start going to Sames Ford, LESS THAN 2 MILES FROM MY RESIDENCE, from here on out to get my autos serviced with "The Works". More
by MBTT2526
Verified CustomerEmployees Worked With
June 02, 2021
Service department has poor communication and has poor customer service. It took 3 hours for an oil change with no updates while I was waiting after I was told it would be 1 to 1.5 hours. They drained my customer service. It took 3 hours for an oil change with no updates while I was waiting after I was told it would be 1 to 1.5 hours. They drained my oil without having the replacement oil and I had to wait over 2 hours for them just to go get the oil after they figured out they didn't have it. I will never return to use their service department. More
by lglaspie71
Employees Worked With
I did not get the name of the 3 different service advisors I dealt with
May 31, 2021
Everything was excellent except one thing. I needed some sort of transportation and none was provided. I was left without a vehicle I needed a loaner. sort of transportation and none was provided. I was left without a vehicle I needed a loaner. More
by LESCOBAR53
Employees Worked With
Roy Richter
May 31, 2021
As always the service department was at the top of their game! Courteous, friendly, professional and took care of me very promptly. Keep up the good work! game! Courteous, friendly, professional and took care of me very promptly. Keep up the good work! More
by STRIKELADY
May 31, 2021
I have my previous vehicles serviced here for many years. Procedure has changed from the good old days of 15 years ago. It would have been nice if I was told it would be a two hour wait instead of it will Procedure has changed from the good old days of 15 years ago. It would have been nice if I was told it would be a two hour wait instead of it will be a while, there are several cars ahead of yours. Although the your person was friendly. He needed to be clear and specific on the wait time. I would have come back the next day. More
by MYRNAECCTX
Employees Worked With
Ben
May 28, 2021
Roy handled everything great. Went above and beyond and handled everything in a professional manner. Definitely would be willing to recommend, and deal only with Roy. handled everything in a professional manner. Definitely would be willing to recommend, and deal only with Roy. More
by Jerry
Employees Worked With
Roy Richter
May 19, 2021
I checked in at 7:00 am and my pickup F-150 was ready at 7:58am after a oil and filtter change and tire rotation,I was very happy with the express service,Great job and service !!! 7:58am after a oil and filtter change and tire rotation,I was very happy with the express service,Great job and service !!! More
by MAUPINJAS16
Employees Worked With
Roy Richter
May 17, 2021
Access Ford Lincoln is the only dealer we buy from. We have been dealing with them for years. Their customer service is awesome, friendly and efficient! have been dealing with them for years. Their customer service is awesome, friendly and efficient! More
by Lindafarinha
Employees Worked With
May 17, 2021
Spoke wRoy in service about the water on passenger side floorboard He said bring it in early morning and we will try to get it back in the afternoon late That didn’t work too much water Got my truck th floorboard He said bring it in early morning and we will try to get it back in the afternoon late That didn’t work too much water Got my truck the next morning was was still able to make my appointment that day More
by MLMERKLER
Employees Worked With
Roy Richter
May 15, 2021
As always, the Ford Dealer did a great job. I have had Fords all my life because my father did. He and D C Rachel were best friends. Our Families were close Fords all my life because my father did. He and D C Rachel were best friends. Our Families were close More
by Patsy
