Access Ford of Corpus Christi - Service Center

free oil change, yeah right! We have been taking my wife's ford F150 to Access for service since she has had it in 2012. The last time she took it there for oil change and servi We have been taking my wife's ford F150 to Access for service since she has had it in 2012. The last time she took it there for oil change and service they told her the next one was free. Because after five times of servicing, the next one is free. Well we took it today and without them saying anything they took the truck in at 11:15 in the morning. No one ever contacted us that the work was complete. So at three o'clock I called them and they said it was complete (we waited and waited, someone could have called) took her over there to pick it up. When she went in to get the keys they charged her for the oil change and other things they did. When she ask why she was getting charged they told her that they did not honor the free oil change any longer. She should have been told this before the work was done. We are very dissatisfied with the way they did this. I called to talk to someone and told him we would not be bringing the truck back there for service and he replied " no problem" . We are done with access ford and will not be buying anything or getting anything serviced by them again. I suggest you check what they are doing and how much they are going to charge before you let them service your vehicle. More

Good Service Worked on the vehicle when the appointment was made. I used another Ford dealership that the appointment time meant nothing. Prompt & professional ser Worked on the vehicle when the appointment was made. I used another Ford dealership that the appointment time meant nothing. Prompt & professional service is what I received here. More

Quick service The service was quick and done right Roy took care of this service for me Will bring there for service all the time Thanks Mike The service was quick and done right Roy took care of this service for me Will bring there for service all the time Thanks Mike More

Bad customer service Sales person , never call me back with updates on my truck, truck was there for 2 1/2 day just for a remote key change. Sales person , never call me back with updates on my truck, truck was there for 2 1/2 day just for a remote key change. More

Great experience. The folks at Access Ford Lincoln were excellent. Rick and Matt really helped to make my experience a great one. Until my next oil change. The folks at Access Ford Lincoln were excellent. Rick and Matt really helped to make my experience a great one. Until my next oil change. More

Customer service excellent As soon as I arrived I was welcomed by an attendant. Waiting room very clean. Nice atmosphere. Customer service overall was excellent...staff very kin As soon as I arrived I was welcomed by an attendant. Waiting room very clean. Nice atmosphere. Customer service overall was excellent...staff very kind. More

Patching the issue not fixing it My 2018 Lincoln Navigator has been in the shop multiple times for malfunctioning 4x4. Each time they reset the code and send me home with it instead o My 2018 Lincoln Navigator has been in the shop multiple times for malfunctioning 4x4. Each time they reset the code and send me home with it instead of fixing the problem. I have been nice and patient until they left me in a position where it was not safe to drive on my family vacation. That of which I had it in the shop two times over the last two months to fix It Right AND THEY still didn’t. I wanted a good once over and this issue resolved so we could go on our Christmas vacation. I had to refuse to pick it up and throw a fit it wasn’t fixed properly! They could of had me and my three children stranded hundreds of miles away from home if I had trusted them! I had to buy plane tickets because renting a large SUV was going to be even more expensive than just flying to Colorado. More

Good customer service Great people and customer service cashier was friendly and service was quick and accurate. Service advisor was great at giving me good pricing and was Great people and customer service cashier was friendly and service was quick and accurate. Service advisor was great at giving me good pricing and was very happy with it . More

Slackers & Swindlers Earlier this spring, I went in with an issue with the motor, which raises and lowers the window, inside my door panel. A few days after dropping it of Earlier this spring, I went in with an issue with the motor, which raises and lowers the window, inside my door panel. A few days after dropping it off, I went and picked up the truck. I thought everything was in order, boy was I wrong. First, I drove off and about 3 or 4 miles down the road I realize the hood had not been secured.....WTH! Boy was I irate. I called immediately to let them know about it. Secondly, I do not know how they are gonna send off a truck with a dirty rag left dangling out from the panel. It was a complete joke. The guy in charge, bless his heart offered a free detail but I was ticked. I mean come one, why do I have to waste my time to take my truck back because of your incompetence and lack of attention to detail. Then just last month I had my check engine light come on and I went to them again to have them look at it. I was quoted for over $2000 in repairs, which as alarming as that was, was not the reason I decided I would never go back to these clowns. What really set me off was that just two weeks prior to taking my truck in for a look, I had changed out my Air Filter. Well, guess what they said I needed to change? You guessed it, the AIR FILTER. Did they even look at it? After seeing that, I questioned the other items they suggested I should have replaced. I suggest people stay away from these guys and find a reputable mechanic, another dealership or learn to work on your own vehicle. I have no problem with the guy who took my information and whom I met with when I took my truck in and picked it up. The issue is with the lame service personnel who are incompetent and not trustworthy people. Andy More

Excellent Service As always, service was prompt and to the point. Staff were very friendly and polite. Always making me feel that I matter to them, checking on me, kee As always, service was prompt and to the point. Staff were very friendly and polite. Always making me feel that I matter to them, checking on me, keeping me informed on the status of the work being done. More