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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.6
1,800 Reviews

1,800 Reviews of Access Ford of Corpus Christi - Service Center

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October 18, 2024

How is treating very well they kept me informed on the work that they were doing how it was going and so I was very very pleased More

by CAROLYN.HOELSCHER11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Rodriguez
Oct 21, 2024 -

Access Ford of Corpus Christi responded

Carolyn, we're delighted to hear that you were pleased with the service at Access Ford of Corpus Christi. Keeping our customers informed is a top priority for us! Thank you for sharing your experience.

October 18, 2024

Took our van in for a 4 hour $400 diagnostics test ONLY. ..came out with a $2700 bill. Drove my van in and couldn't drive it out because they disassembled it. From the beginning to the end there was 0 custom More

by RAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Rodriguez, Golden Gonzalez, Jeff (sales manager), Jason (shop foreman), Adrian Rodriguez
Oct 22, 2024 -

Access Ford of Corpus Christi responded

Thank you for taking the time to share your feedback. I regret to hear about the issues you encountered during your recent service visit. It's certainly not our standard for you to feel disrespected or left without clear communication regarding your vehicle's repairs. I would like the opportunity to discuss this further and address any misunderstandings or errors that may have occurred. Please feel free to reach out to me directly at adamrodriguez@lithia.com, and I will personally ensure this matter is looked into. Best regards, Adam Rodriguez Service Manager

October 18, 2024

This dealership did warranty repairs on my vehicle, then double dipped and charged me the over amount that warranty would not cover. I have worked in a dealership atmosphere for over 13 years, who I file w More

by stephfsch2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Rodriguez
Oct 22, 2024 -

Access Ford of Corpus Christi responded

Hi Steph, Thank you for taking the time to share your concerns. I regret to hear about your dissatisfaction with the charges. Our goal is to always provide transparent and fair service. Warranty claims should not result in unexpected costs for the customer, and I apologize if there was any miscommunication or misunderstanding in this instance. I would appreciate the opportunity to look into this further and address the issue. Please reach out to me directly at adamrodriguez@lithia.com, and I’ll work to resolve this matter promptly. Best regards, Adam Rodriguez Service Manager

October 17, 2024

Kept me informed of running late and called when they were on the way they were friendly and answered any questions More

by RACHELDOZIER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Oct 18, 2024 -

Access Ford of Corpus Christi responded

We're glad to hear that our team at Access Ford of Corpus Christi kept you informed and provided friendly service. Thank you for sharing your experience with us!

October 17, 2024

Juan and Melisa went above and beyond for my concerns and extra requests. Thank you both for going the extra mile. More

by Wendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melisa Garcia
Oct 18, 2024 -

Access Ford of Corpus Christi responded

Wendy, we're delighted to hear that Juan and Melisa exceeded your expectations at Access Ford of Corpus Christi. Thank you for sharing your experience with us!

October 14, 2024

Appreciate the flexible scheduling and the quick response when dropping off and picking up our vehicle. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Oct 15, 2024 -

Access Ford of Corpus Christi responded

Robert, we're glad to hear that our team at Access Ford of Corpus Christi could accommodate your schedule and provide a quick service experience. Thank you for choosing us!

October 14, 2024

Access Fords mobile service did an awesome job in a timely manner getting the routine maintenance done on my truck! More

by JAMESMENDEZ13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisabel Gonzales
Oct 15, 2024 -

Access Ford of Corpus Christi responded

James, we're delighted to hear that our mobile service team at Access Ford of Corpus Christi provided you with timely and efficient maintenance. Thank you for the positive feedback!

October 10, 2024

Friendly and expedient. I will definitely return for my next service or maintenance issue. Highly recommended More

by ADRIANTREVINO75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Access Ford of Corpus Christi responded

Adrian, we're delighted to hear that you had a positive experience with us at Access Ford of Corpus Christi! Thank you for the recommendation and we look forward to seeing you again for your next service.

October 10, 2024

Service is always top notch! ! Fast, friendly and professional. I’m very glad I live close by. More

by PEREZ1183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Access Ford of Corpus Christi responded

Thank you for your kind words! We're glad to hear that our service continues to meet your expectations. We look forward to seeing you again soon at Access Ford of Corpus Christi!

October 08, 2024

Excellent service every thing was done on time called me when service's were done. Dropped off the vehicle when it was done More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bel
Oct 09, 2024 -

Access Ford of Corpus Christi responded

We're delighted to hear that you received excellent service and timely updates from Access Ford of Corpus Christi. Thank you for sharing your experience, and we look forward to serving you again in the future!

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