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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.5
1,779 Reviews
Call Service Center (361) 792-2819

1,779 Reviews of Access Ford of Corpus Christi - Service Center

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August 25, 2023

Good and real friendly nice people. Bel was great she got me out of a bind. More

by MARTIN.DAVIDLEE
Recommend Dealer
Yes
Employees Worked With
Bel Gonzal
Report | Print
Aug 25, 2023 -

Access Ford of Corpus Christi responded

Hi Martin, Thank you for the review. We are glad your time with us was a nice experience. We hope to see you again here at Access Ford of Corpus Christi.

August 18, 2023

Poor communication. Not customer oriented at all. You’re just a number to them. Would NOT recommend. More

by Amfairb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roel Alvarez
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Aug 22, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. Our goal is to provide a professional experience. It is regrettable to hear we did not meet that standard. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Golden Gonzales 361-698-3422 ggonzales@lithia.com Sales Desk ManagerThank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. JR Velasco General Manager rvelasco@lithia.com

August 15, 2023

Fast service, took me in the last minute. (Had a little bit of free time). A++ ps. Only gripe. There was smudges on my drivers side fender either from the fender covers or the mechanic lea More

by Israel P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bel. Awesome !!!
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Aug 16, 2023 -

Access Ford of Corpus Christi responded

Thank you for sharing your feedback. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Access Ford Lincoln of Corpus Christi! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

August 11, 2023

Kept me informed. Did the work as agreed. Were not able to do all the work I needed. Tech was polite and efficient. More

by Revvic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisabel, Alex
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Aug 11, 2023 -

Access Ford of Corpus Christi responded

Hi, We appreciate the review. We are glad your time with us was a kind experience. We hope to see you again here at Access Ford of Corpus Christi.

August 10, 2023

Best service department in town. Will not use any other Ford dealership. Access Ford treats their customers right. More

by Garza2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2023 -

Access Ford of Corpus Christi responded

Thanks for sharing your thoughts about your experience with Access Ford Lincoln of Corpus Christi. We appreciate your business and look forward to serving you again soon! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

August 10, 2023

Be prepared for a long long wait time if you’re bringing your vehicle in for a break down or serves needs. More

by MICK247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacie Jennings
Report | Print
Aug 11, 2023 -

Access Ford of Corpus Christi responded

Thank you for your review, Mick. We apologize for the wait time for your vehicle. We appreciate your feedback and will take it into account for the future. Please let us know if there's anything else we can do for you. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

August 05, 2023

I was very happy with service I received from Bel Gonzales. She kept me informed how on the wait. I will go back with that kind of service. Thank you Bel she is a big asset to Access Ford. More

by Esmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2023 -

Access Ford of Corpus Christi responded

Hi, We appreciate the review. We are happy to hear your time with our team was a professional experience. We hope to see you again here at Access Ford of Corpus Christi.

August 05, 2023

Service was great but labor charge is outrageous …. . part cost $615.00 …. Labor charge $650.00 ….to install 😞 More

by NBOLSTER1024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2023 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review. We appreciate your patience in working with us. If you have any questions regarding our costs please do not hesitate to reach out to us.

August 03, 2023

I've been having my service done at access Ford for the last 15 or 16 years work is always done properly and in a timely manner. More

by saxet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Access Ford of Corpus Christi.

August 03, 2023

I've been having my service done at access Ford for the last 15 or 16 years work is always done properly and in a timely manner. More

by saxet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

Access Ford of Corpus Christi responded

Hi, We appreciate the review. We are glad your time with us has been a wonderful experience. We hope to see you again soon.

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